This was a horrible property. Unclean and rude staff all around. Our toilet broke and they didn’t fix it at all. Told us they would give a full refund and now they’re going back on their word and only giving us a part refund. Do not stay here. Horrible service, horrible hotel, horrible people.

Not clean

Very ok

Staff was very friendly and helpful. Room needs to be modernized more.

We left at 5am after just a few hours of sleep because it was giving us the creeps. Property is in very poor conditions and is dirty.

it was ok, bathroom not clean, needs work, door doesn't close, smoky room

literally the most filthy room i have ever stayed in. the smell of cigarette smoke was over powering even though it was a non smoking room. the floors, and counters were filthy. the bathroom was disgusting! The small bottle of shampoo and conditioner left in the room were covered in dirt, as if they had been rolled around the parking lot. The clerk was rude and barely spoke, just pointed at paper and pens to indicate he wanted a signiture and then handed us a room key with out speaking to tell us where to find room.

The Econolodge in Cortland was dark, gloomy and uninviting. The bathroom conditions were disgusting, with black, cracked grout and a peeling bathtub. I will never ever go back!

When booked was told free breakfast, but did not receive it. Told by front desk only on weekends even though booking did not say that.

1 star is 100 too many. Check in was ok. Get to room huge crack. But was safe offered another room but we had to wait until 9:30 next day we’d be at our event. Obnoxious group of kids 2 nights in slamming doors. As our door closed huge piece of glass falls out. Never anything for breakfast tho it states it is included. Had a family emergency and had to leave a day early. No compassion and definitely no refund of any sort. Rudely hung up when calling about forgotten clothing. Would rather sleep in my car than there

Didn't like ANYTHING

I didn’t like anything, they show online a decent place and when you get there its dirty smelly place. Bathroom ceiling bad mold growing all over it. Bathroom tub had tiny bugs crawling out of it. Floor was dirty with hair stuck on it. Fridge had ice stuck all over it. Beds were super uncomfortable. Also they mention online free breakfast and it turns out its just coffee in weekdays and weekend is coffee/ breakfast which from far looked like it would be like muffins in a container called so breakfast. We only stayed 1 night. But never ever would i pay 175 cad for a night. Also it is a quality of a motel and not a hotel line. Also my fridge leaked melted ice water all over the floor, and i was told to close the fridge properly. Also people bring pets there and they make so much noise. Not to mention music and loud party that goes around at late at night and they do nothing about it really

There was a fight outside our room Friday night. Quite loud and disruptive.

Needs update holes in walls wallpaper dirty Tiles need to be replaced

Please update your hotel rooms. Maybe paint the walls, update the beds and re-do the bathrooms.

Nice motel room in Cortland. Easy to check in and check out.

The shower unit was dirty. Water stains through out ceiling.

Very old and dirty

Nice location Noisy

Prostitution and drugs yelling, screaming all through the night. Terrible experience do not recommend for anybody.

ZERO stars. Even if you need a bed in a pinch, do not come here! Shower takes half an hour to warm up, housekeeping comes every 3 days if you have a longer stay and you must ASK for more frequent cleaning. Spots/dirt on the bedding. Dirty linens when we first walked in. Felt uneasy the whole time. Only positive was the space in the room.

Water leaking all over the floor. Got up in the morning and no hot water! Went to the office and he asked if I was sure because they fixed it yesterday! Alarms going off all night. Limited to no staff after 9 pm. Waiting at the front desk for 15 minutes after calling the number stated 3 times and the guy kept hanging up. The place is dirty and half of the place looks like it is being used as low income temporary housing. Horrible horrendous experience.

Do not stay here. My truck was surrounded when we pulled in and they were taking pictures of my truck and license plate. Key to the room did not work. Front desk spoke very little English. When I tried to tell him that the second key didn't work he slammed the door in my face. Thankfully I called hotels.com and they issued me a refund.

Cheap and convenient but rooms could use some painting and updating

Pretty ragged.

Furniture old, chair almost broken, bath tub and faucet knob not good.

It was an okay stay. The room smelled like an ash tray. We had room spray but all we could smell was cigarette smoke. But other than that, great service. The lady at the desk so was sooo nice!

Parking lot was a little rough.

I will never return there again. I want my money back. I left prior to check in because they were arrogant and racist ! Never again !!!

Not nice. My motel room door only latched but did not close properly so I had to put the chair in front of the door to keep it closed. Safer that way anyway. When I checked in the woman told me coffee and breakfast would start at 6:30 am. I left at 7:15 and there was no breakfast at all! The motel doors have to be slammed shut to close them so when people were getting up for work and leaving at 5:30 am everyone was awake due to them having to slam their doors to close them. Never again!

Our main window was broken/cracked and there were many other available rooms. We used a chair to secure the door, it wouldn't lock and homeless people were wandering the property. I parked in a public lot. The room was the worst room that I've stayed in. I love to travel, I made a mistake this time by going by price.

hot water was not working