We have used this hotel B4 and will again

Classy and chilled hotel. Very clean and looked recently refurbished.

We are visiting this hotel already for a couple of years and do so also next year

Excellent location and facilities. Exceptional cleanliness.

good xmas day and New Years day buffets, the rest of the evening buffet meals disappointing - noisy, long queues to enter at times, food items missing and cafeteria style crowding.

I liked the efficiency and friendliness of the staff. My room was cleaned every day and there was plenty of choice in the restaurant. I was on my own so felt a bit isolated. Maybe H10 could do a solo holiday.

I loved the Italian food night yesterday! The fagottini with ham and the ravioli with pesto were amazing. Also, cleaning and service have been always excellent. I will book again in the near future. Thank you, I really enjoyed the experience.

Great time great location and staff were very attentive, highly recommend

It was very good abd up to expectations

Very well organised, clean and comfortable hotel. All aspects of the hotel were very good and would both return and recommend to anyone,

Entertainment team were excellent, especially for the children.

We had a fantastic stay at the lanzarote princess. Everything was kept extremely clean and everything easily accessible with our 2 children (3 and 18 months). The heated pool was a godsend as the main pool was still very cold! The only downside was the “dress code” in the restaurant where men are not allowed to wear shorts. I would understand no sportswear but to say no shorts at all seems odd in a warm climate and also in a restaurant which isn’t high end! Apart from that everything was great!

Very nice hotel with lovely pool area with amazing plants. Great location for restaurants and beach.

Friendly staff,.we didn't like the pool area's closing at 6pm..

Excellent 4* hotel I’ve stayed in worse 5*. Really made an effort at H10 to up their game. Upgraded to AI at check in good value if you like a couple of drinks. My only criticism is the pool bar and snack bar mainly only have 1 member of staff. Not enough at busy times and feel sorry for the staff member as they are literally run off their feet. Other than that would 100% recommend and I’ve stayed in 90% of the hotels in Playa Blanca.

The service was appalling. I never review hotels and I’ve never left a hotel before but we didn’t even stay 1 night and got a refund and left. They were so rude it was shocking. Our shower or air con didn’t work in our room - surely something that would always be checked before checking someone in, apparently not. They refused to put us in a new room until gone 9pm when the maintenance admitted defeat and said it couldn’t be fixed. At which point we were told to wait another couple of hours for them to clean a new room for us which we had been asking them to do for hours. No apology not even once. Just patronising and rude. I would never stay here again for free let alone give them any of my money. It was the worst experience I have EVER had at a hotel. We moved to a different hotel and had the best holiday with the most amazing staff and facilities and a working shower! The pictures make this hotel look a lot better than what it does. Very old and run down and the staff just don’t want to be there and don’t care about the guests stay at all. Terrible place. Please don’t do it to yourselves, you will regret it, like we did.

Overall Location is very convenient - just across the road from Dorada beach. Lots of restaurants just down the road. Entertainment was not on every night but was good on the nights we had it. Food was average and I am happy I didn't go all inclusive as we spent a lot of time at the beach where you can buy drinks cheap anyway. Staff in reception were never cheerful - specially the lady and gent manning the desk at night. I had lost an H10 promo voucher and asked if it could be replaced and they were so rude.

It was good to be able to do aqua gym class in the covered heated pool - as the main pool was rather chilly (as expected in mid-March - to be fair!)

The heated indoor pool was a massive plus point for this hotel as the mains pools, although lovely, were freezing so our son couldn’t spend long in them. The indoor pool meant that we could spend a good amount of time swimming each day. The staff were all great - very friendly & helpful - especially the kids animation team. The welcome drink was a really nice touch. The family room we had was ok - it could do with updating & a separate room rather than the curtain would have been preferable. The buffet breakfast & dinner were also ok. The breakfast - all the usual choice & also a nice touch to have cava available for those that wanted to have some. The toasters need to be replaced - about 10 minutes to toast the bread which then ends up hard. They also need little milk jugs for the tea & coffee rather than just a couple of larger jugs meaning you need to keep going up & down for milk. The evening meal - quality & choice was a bit hit & miss. Some nights were good whereas others were quite poor. Plenty of choice in respect of fresh bread, fruit, ice cream, deserts & sweets for the kids. Worth also noting that men must wear long trousers to dinner in low season. Location was perfect - literally a few minutes walk to the beach & short walks to Playa Blanca & Playa Dorada marina.

Great hotel. Lovely staff. Food in the buffet was decent. Would stay again.

Ideal location for beaches and walks. Good restaurant , food good. Value for money upgrade from B&B to halfboard. Nice pools, including well heated indoor pool. Was not too happy with evening bar service in Vintage bar. Waiters got orders wrong on more than one occasion and the insistence of producing room cards to prove ID. On occasions was challenged for my signature again. One waiter in particular was unfriendly in relation to ID. Cannot remember his name, but very off putting when he served us on several evenings.

Large comfortable hotel with good customer service. However, we were very disappointed with the swimming pools and very unhappy to find out there was no steam room or jacuzzi. The main pool which is used in all their marketing materials is literally unusable as the water is kept at an ice cold temperature. The slightly heated indoor pool was too small for the size of hotel - only about 10-12 meters long and It was largely used for families and their toddlers.

We had a very good time there. The Christmas dinner was impressive! All the staff were so nice and professional.

it had a bad beginning from the not very welcome check-in were I did not get offered the welcome bubbly glass that I had to ask for, to my key room that because I did an early check-in at 10 am when I got in the hotel and they told me my room was getting cleaned and in the mean time I could have done some hotel activities at 11am and 12pm to get myself busy while waiting but no one told me and when I went back at 1 asking if the key was ready no one was really looking available to assist me and when after the massage I had I went back to ask for the luggage beside the very polite man who took my luggage no one was looking keen to assist me and when I went in to my room I found out the glasses dirty, the bathroom and floor of my room was not clean so I was really disappoited from this at the beginning but after I went to report this to the recepetion and had to go twice to say that the glasses were still dirty and had to bring it myself and the day after I found finally the kind guest relations manager Ludovica that took finally care of me and the situation and gave me instead of one of my hb dinner gave me a japanese restaurant dinner. It was also my birthday and I was travelling alone so I was very disappointed of the choice and finally my birthday afternoon I found the champagne in my room thanks to her and the cleaner lady that was in the morning there finally took care of my room and was always careful to give me what I needed. In the end turned up fine thanks to Ludo.

Excellent hotel and the indoor pool a real bonus. Not keen on allocated room which was a long distance from hotel facilities, Received much help from hotel reception after booked/paid for Urbis shuttle failed to meet us at Arrecife Airport and we had to travel by taxi (50 Euros). We need some help in reclaiming money from Urbis. They offered feeble excuses for their no-show which cost us over an hour message about at airport searching for them.Suggest you do nt in future recommend them as you did to us.

Very convenient for Dorada beach and restaurants and shops. Lovely hotel. Food good and varied in buffet restaurant. Restaurant very understaffed, with our dirty plates pileing up on our table on most occassions to the point where we had to remove them ourselves. Some of The staff worked very hard whereas others did not seem to do the same.Beds quite firm although did give excellent toppers on request. Very good and large sunbathing area although did get the wind when we were there. All in all would return, but need to make improvements in restaurant staff

Brilliant relaxing time no pressure

Very good hotel in an excellent location. Walking distance to the beach, strip, town and the marina. Plenty of restaurants nearby. Breakfast good if a little chaotic but probably due to being school holidays. Staff did a good job of cleaning tables and keeping the wide selection well stocked. Pool area excellent. Would definitely stay again.

We have stayed at the Lanzarote Princess a number of times and we love it. The only fly in the ointment is that it takes ages to check in regardless of what time you arrive

Very nice hotel. Room is clean and spacious. Pool is big but very cold!! The location of the hotel is perfect, right in the centre of everything.

Second time staying here, can’t fault it. Clean, lovely pool area, never a problem getting a sun bed. We stay breakfast only basis as there are so many restaurants to eat out in Playa Blanca, again can’t fault the breakfast choice. Plenty for everyone. Superb location. Definitely will return.

The hotel was perfectly located, close to the beach and only a 5 min walk to the town centre. The hotel is ideal for children with a well run kids club (punctuality on open times could be improved).