Beautiful hotel with clean, spacious rooms and excellent service. Location is perfect to walk around the city center and conveniently get to the main attractions of Avignon. Grateful to the front desk staff that were extremely nice and helpful. Would definitely go back.

I think Napoleon stayed here…good enough for him, good enough for me ;)

This was a wonderful hotel in a great location with wonderful staff. We had a great stay.

This is a lovely, elegant and very comfortable hotel in a superb location. The staff are wonderful - every single one! I thoroughly enjoyed my stay and look forward to my return visit.

The hotel was in a great location close to town and the river. Very helpful and welcoming

Room was very nice but small and absolutely no view. My primary frustration was hallway noise at 2am which seemed to not just be other guests but hotel staff showing them to their room.

Wonderful place.

Lovely, historic hotel in the heart of Avignon. Staff was excellent! Very walkable location to stroes and restaruants.. When I checked in I was told that breakfast was included but when I checked out I was charged for each day. The breakfast was rather minimal and the eggs were always cold. Otherwise ths is a very nive place to stay.

Beautiful hotel very near Popes palace. Friendly staff.

Quiet place with an historical feel. Great dinner at the restaurant and also enjoyed the bar for less formal setting. Super, super staff...very friendly and always happy and kind.

We loved our stay. Friendly and accommodating staff. Beautiful room. Great service.

The staff and service of the hotel were very nice and helpful. The hotel kindly upgraded our room when we checked in. The room was spacious, with a separate toilet, bathroom, and closet hallway. However, the separation of all the spaces felt a bit inconvenient. The rooms are fairly old and the location and number of outlets were inconvenient. Even though an espresso maker was provided, I couldn't find an easy to reach outlet to plug it into. The breakfast also felt very bare for the price (30 euros per person). We had it included with our room when booking, but if I had to pay the breakfast price on top of the room like I did with other hotels, I would have been extremely disappointed. For hot items, there was only scrambled eggs and ratatouille. It was otherwise a normal cold breakfast buffet with bread, cheese, cold meats, yogurt, and fruit. The bread was very delicious though. At other hotels, I've had bacon, sausages, and quiche at the breakfast buffet for a much lower price. Even though this hotel is a five star hotel, the accomodations felt much worse than the 4 star hotels I've stayed during my trip. There were makeup foundation stains on the bathroom mirror and the bathtub had black stains on the caulking that should have been scrubbed off. The history of the hotel is cool, but I wouldn't stay here again.

Overall it is a great hotel. However, AC in one of our two rooms does not work. When you turned on AC, it feels like heater is working and room temp keeps going up. The hotel staff showed up and did not bother to fix it. He just asked us to turn it off and open the window.

Like an ageing gigolo, this hotel relies on old world charm but, ultimately, can’t really deliver the (five star) goods. Beautiful building and setting but the facilities are tired and limited. Rooms are nice but really not 5* by any stretch of the imagination. I don’t mean to sound too harsh as there was much to like…but I would not pay top prices to stay there again.

The hotel was impeccable. Great service! Dinner was excellent.

It’s a excellent location and a wonderful property. The staff is kind and helpful. I’d recommend this property to anyone. Great experience!!

A solid choice for visiting Avignon with easy access. Charming, welcoming and warm.

An amazing building that needs to be updated to justify its 5 star rating and room rate.

Excellent staff. Friendly and very very helpful. Great location.

Wonderful high-end property in the walled city of Avignon. First-class restaurant on-site. Great staff made for a memorable stay. Thanks!

Facility was charming, great location, helpful staff, Thank you.

I would stay here again. Wonderful!

Great for exploring the city

Outstanding customer service and excellent central location

Old world ambiance, well-trained staff…a little inconvenient to get to, but if you want old world charm, it’s going to be in small, old world streets. We liked being able to just walk out and explore Avignon. Stayed here twice within 4 days and the rooms couldn’t have been more different. The first was very dark and had a heavy brocade feeling to it, the second time we stayed in a room full of light and everything seemed fresher…maybe they are slowly refreshing the whole hotel, I don’t know, but this was our experience.

Exquisite! Extremely friendly staff!

Great location

Beautiful hotel, perfectly situated. Very practical if arriving by car. Comfortable suite with nice terraces. Lovely bathroom - not quite finished (no hooks, no loo roll holder no place to put soap in shower). Very comfortable bed let down by terrible artificial pillows. No sockets or USB sockets by the bed; we had to charge items in the bathroom and other random places - just not thought about. Good breakfast. Helpful staff.

600 year old plane tree in courtyard!

Séjour agréable et service parfait

Lovely hotel in a great location. Helpful friendly staff and comfortable room with all amenities

This is a 16th century townhouse in the heart of the old city of Avignon. It is 5-star. Period. Absolutely impeccable in every aspect. I have stayed here multiple times and the staff, restaurant (Michelin-starred), bar, amenities, service, personalization, and every element of the property and staff are as perfect as can be.