All was good.

This is my favorite hotel. The staff is very attentive and friendly. Everything’s always perfect

My only concern was that FOX News was on the TV while I was eating breakfast in the lobby. It made me want to leave. Such an ultra right wing station. I would have prefered a neutral station.

Great customer service

Great pool and breakfast. The staff was amazing and so friendly.

Convenient and quiet despite proximity to 191. Nice pool area and very friendly, helpful, prompt staff. Thank you.

Location very convenient. Although surrounded by fast food places and the freeway the place was quiet and had lush landscaping. The pool area got a little breezy in the late afternoon, perhaps add mor wall or vegetation along south and/or west side of the pool. Overall, we enjoyed our stay. Both staff and other guests were friendly and polite

Good location and nice pool.

Great service and room. Adequate space for our 4 luggage and roll out for baby.

Property was conveniently located to the freeway, shopping and restaurants.

Staff was very helpful.

Great

We had a rough start to our stay. The manager took good care of us & we enjoyed the property. Very good breakfast.

Enjoyed the easy access to outlets and Ventura. Staff were courteous and helpful. Breakfast was very good. Appreciated seeing the pool water tested each morning. Coffee and tea were available around the clock. So convenient. Will definitely stay here again

Friendly staff

Great place to stay and pet friendly !

It was a very simple and quick check in. The property is close to the freeway but very quiet. The pool and property were very clean. I would stay here again.

Perfect

The room was spacious. Customer service was very good. Breakfast and breakfast servers were good. We just didnt like that the bathroom door was a sliding door that doesn’t lock. Other than that, no issues

Old. Nothing special

The room was clean with no carpet so it smelled fresh. The front desk was friendly and made check in fast and easy.

Horrible services! No maintenance services after 5pm, so we had to go without a working sink for 10 hours. We agreed to accept limited housekeeping, however they assured us that did not exclude trash pick up or other general room services. However after 3 days without any services, we called to have our overflowing tiny trash cans emptied. They told us there was no one from housekeeping available. They finally told us they would bring us some trash liners, but when they came up they would not take the trash bags that were full, telling us it was not their responsibility and walked away while we were trying to find out what we were suppose to do with the trash. THAT SHOWED TOTAL DISRESPECT FOR THEIR PAYING CUSTOMERS. We had to go down to the front desk to get toilet paper, coffee, cups for the bathroom, after three days with no service, so we would have what we needed for our last night. Went down to lobby at 10am one morning and the lobby had just been mopped ( extremely dangerous with so many people coming and going during the day), and took our luggage cart out to our car, and there were no ramps on the sidewalks adjacent to the parking lot for the cart, nor for a wheelchair! When you pay this much for a hotel room, none of this is acceptable!

It was great!

Perfect location, staff were very on it, clean and new feeling.

Typical corporate experience. Excellent local option.

Couch was slightly ripped. Owner made us pay for parking first time ever. Would like reimbursement for that.

excellent hotel

This trip was a weekend getaway for me and my sisters. The hotel was easy to get to - just off Los Posas. It was clean and well-appointed as was our room. The staff was friendly, efficient, and helpful. The room had all the amenities we needed and was quiet. Breakfast included a wide array of selections and the eggs in particular were delicious and cooked just right. That isn't always the case for hotel breakfast buffets. We would definitely stay here again.

Everything was great and this would be a five star review, BUT, the mattress was so terrible I could barely sleep. It was sunken in the middle and the springs so worn out it creaked like crazy. I would not (could not?) stay again if it wasn't corrected.

My husband and I have stayed here many times in the past and loved it. We had a different experience this time, though. It is in a lovely area, we felt safe and there are many places to eat which are very close. These are the pluses. Our main complaint was that we got a very dated room. The mattresses were so very uncomfortable. Neither one of us got a good night's sleep on the two nights we stayed. We would both wake up in the middle of the night with just horrible back aches. We had two beds and each slept in one, so they were both bad. We left the whole second day to go to a funeral and thought we would arrive back to nice clean towels, etc. Apparently you have to request maid service now. I will say it is in a great area, the staff seem nice enough, but, oh, those mattresses! Time for new ones! The room overall just seemed to need some refreshing. The shower and sink worked, but definitely needed some "modernizing". They do have free coffee on every floor, so if you wake up early like I do and need some fresh coffee, you can pad down the hall in your slippers and get a fresh cup of coffee. That was nice!

Convenient location

Property was very clean and quiet. Ementities were always stocked full.