Great experience

Everything

This resort was amazing. It has 3 beautiful swimming pools right by the beach. The room was large and spacious. The activities were great as well. Beach volleyball with Carlos and Sherry was awesome ! The whole family also enjoyed the water aerobics, yoga and Pilates! We highly recommend it. It costs a pretty penny, but it’s so worth it. And to top it up, they had an amazing kids club, where our 7 year old spend a good amount of time (at his request) - and it was not all video games and screen time. The dining options were great as well. By far, our favorite was the Mexican restaurant, Frida.

The resort is absolutely gorgeous. Staff is amazing and so was the food. The activities for the kids were endless. Always something fun for them to do. Will definitely return.

Amazing staff, great restaurants. But our room had several issues popping up throughout our stay which maintenance was able to fix. Felt odd that a luxurious resort should have so many in-room issues. Our concierge Dulce was amazing and very helpful throughout our stay in dealing with all the issues

Excellent food at the restaurants, the views from the rooms are amazing and the staff are extremely friendly and helpful

The resort is beautiful and well laid out with 4 different restaurants. All of the restaurants are nice and have their own vibes. Lucca was our favourite, the truffle mushroom soup is amazing. Checking in with Mario was easy and efficient. He gives you his number so staying in contact with him is very easy. Djego services the pool area and works really hard all day bringing food and drinks. Carlos at beach volleyball was fun to play with. All the hostess ladies at restaurants and the main buffet area were very sweet. Spyder, the magician, is fun to watch and you can find him roaming around the resort. We tried to tip as many people as we could and even the smallest amounts were well received, even the smallest of amounts. Overall, you won’t be disappointed. All of the rooms are nice and spacious they are cleaned well 2x a day. Everyone on the resort is kind and thoughtful, the spa was great, the service and performances were solid. Some things that could have made the experience better- more Spanish/local music. We understand the resort caters to Americans but hearing different covers of the same American songs does not let the beautiful Mexican culture come through. We wanted to immerse ourselves more in the culture. It would be nice if there was more shaded coverage at peak sun hours instead of just umbrellas by the pool (could use more of these). The music at the kids camp section is right behind the adults only area so it’s a bit loud

Without a doubt the best resort in PV. Great restaurants and facilities but the thing that really makes them stand out is the staff and the level of service which is second to none.

Grand Velas always amazes.

Service was amazing! Beach was great!

One of the best vacations I’ve ever been on! The service is amazing, food is unbelievable and the facility is beautiful! Grand Velas is a must!!!

Food great

Great service and staff

Excellent property. This is the 20th year we’ve been coming. Service is impeccable.great walking beach as far as you can see. Great food and drinks.

Nice property on a long walkable beach. Enjoyed complimentary cabanas on the beach and choices of included wines for dinner. For the price point, to be comparable with other top resorts like Le Blanc, Secrets and Excellence, should have included lobster, oysters and more seafood variety in the menu besides included hydrotherapy in the spa, which was only free with a massage. Italian restaurant had no upscale dishes and it appeared to cater more for families with kids.

Excellent resort, fully lived up to expectations.

Amazing service, beautiful property, and lovely staff. Had a great time playing Beach Volleyball with the amazing water sports stuff including Sharri and Carlos.

Great service excellent restaurants staff is amazing!😊👍

The property is clean, staff service is excellent. Food was horrible. Quality bad, no options whatsoever, presentation horrible. It was good enough to survive. Their excuse was the low season but the hotel orice was the same as regular season. Low season didn’t have anything to do with having terrible food

Our concierge Luis was wonderful, very helpful in every way. He did everything for us. The dining staff Julio, Carlos, Pablo. Everyone was very good and attended to all your dining needs. Our pool concierge Jorge was so fun and entertaining and of course very helpful. All the pool staff, Raymundo,Nadia, Hector and all the staff were great and attentive to all our needs at poolside. I highly recommend a wonderful vacation at the Grand Velas. A very special place. If you are unhappy with something they will go out of their way to fix it for you. Love our vacation.

Beautiful and excellent service

Great service. They go above and beyond to satisfy all requests. Awesome resort to stay for vacation. Highly recommended

Their master suites are mini suites in reality. Their guests with kids and adult are mixed so it’s not quiet for adults to relax. Restaurants and pull derive was very nice.

Excellent service, delicious dinner, dated rooms with blah decor, good pillows though, lovely pools and gardens, beautiful ocean view, BUT terrible breakfast and lunch!

Nice property. Many pools. great service. Buffet food was bad. Other restaurants excellent food.

It's small but I was surprised that the bathroom tub had its door practically falling off the hinges. It was an eye sore but I didn't report it as we had already settled in. The buffet quality was bland so we preferred having breakfast brought to our room and lunch pool side. Restaurants for dinner were excellent. SenLin was by far our favorite. My husband commented that it was odd not to eat tacos at the hotel considering we were in Mexico. We tried a couple tacos at lunch and dinner at Frida but they were nothing like the amazing street tacos that we get in California- and there are so many good taco venues downtown PVR. We thoroughly enjoyed beach volleyball with Cheri, Mariano, and Carlos. It was sweet of Ever to come up to me and say he remembered me from having been there before. Marco was our concierge and he always checked in to see how we were doing. I only wish for the best for the amazing staff at the hotel. My only suggestion is to allow 4 adults to be in a room with 2 queen beds. One of our sons had to stay home because if we were to bring him, the hotel said we would have had to book a second room- which would have almost doubled the cost of just the hotel booking alone. We're all under 5'3" if that makes any difference...but it's pretty common practice for hotels to allow up to 4 adults in a hotel room. The 2Q suite allowed a 4th only if the 4th was a child.

Such a wonderful overall experience!

Excellent service. Beautiful grounds.

Exquisite food, amazing view, wonderful staff

Excellent property to stay in.

Beautiful property with all the right accommodations

The staff are the best! Carlos, Ximena and Julian really stood out for our family! Also the property is so beautiful and meticulously cared for by all!