When we first walked in the room it had a very bad musky old smell. Even though I sprayed many times, the smell came back. The bed was very uncomfortable and the springs in the mattress poked us in the back. The pillows and sheets were old looking and didn't look clean. The property was torn up, obviously from a hurricane over a year and a half ago. We didn't get to use any amenities on the property because the indoor pool was drained and the outdoor pools were tore up and drained. There was no access to the beach from the property. There was no available staff to talk to about our issues late Thursday evening or Friday morning before we left to go eat breakfast and when we came back it was late in the afternoon. We spoke with someone on site that told us who to call and said to make sure to specify if we got charged for amenities to let the 3rd party company know everything was closed. We reached out to a representative who said someone would call us as soon as possible but we never heard a word so we had to make due in this same room on our last night. We stayed on the 10th floor in room 1005. We are very disappointed with everything. We stayed at this hotel in 2021 and had a great time but it has really went down hill. We will not be back.

I did not like that I paid resort fees without the resort experience. Did not have access to pools or continental breakfast that was included on the website. I did not like that I had to speak to a 3rd party person to explain my disagreement with the property and told there was nothing they could do. The pools were shut down as well as the kitchen for the breakfast . The hallway to the rooms was completely unkempt. I could not speak to anyone in person, only speak to associates via 3rd party on the phone. Very terrible experience and service and will not be going there again. I was not told by anyone until I arrived, that it was no longer a hotel, but a condominium. Should clearly update their website!

Unfortunately all of the amenities are closed as of 8/25/2024. We booked specifically for the kiddie pool area and it was not disclosed that the pool deck was still in ruins from hurricane damage. The room was beautiful and very clean, super easy access to the beach so we made the most of our stay!

The room was very nice and clean I was very disappointed because the pools were all out of order. We couldn’t use the doors that went directly from pool to beach. Definitely need up grades and let people know the resort isn’t in total working order.

This is a horrible place to stay. The property was dirty. The bed was broke and dented in. The AC didn’t work and they knew it due to them have fans throughout the room. Elevators didn’t work. Trash all over property. The balcony view was horrible the below pool where green.the food in the area was nasty. I will never stay here again and don’t recommend it to anyone. It needs to be completely remodeled. Worst stay ever.

This property said it has pools, hot tub, restaurant, bar, and beach access. None is true. Pictures must be from YEAS ago! Ac did not work. Had to clean condo myself before we could even go to sleep. Kitchen had on pot one spoon. Couldn't cook for my family without buying my own etc... had to be moved to another unit since both ac units went out. Then the next unit sleeper bed was not sleeable. We had to move a mattress in ourselves and put it back ourselves. Said they'd refund our stay. Has not happened. Worst stay anywhere! Do not go here it is literally crumbling into the ocean.

the advertisement was misleading. the pools were closed, the spa was closed, no direct access to the beach

Nothing was open no pool bar nothing