The host at the front desk was absolutely amazing. We will return..

Manager was very nice and lobby looked great. Room was very dated and many things needed repair. Hole in the wall in the bathroom, floor drain needed repair. Bathtub needed repair. Beds were hard and pillows were the size of a throw pillow.

I didn’t stay there as hotels offered the wrong hotel

Clearly the hotel is under going renovation but a long way to for a $300 per night ask. Room was 1/2 new 1/2 old. They should complete one room and move on. All furniture was old and dirty, bathtub filthy ceiling clearly had a water leaks and not fixed well walls two different shades of colors. Couch had stains on it. Needs a lot of work

I came to Poconos to relax with my family. I was very impressed by the easy check in. Then my room was great. The next day we had breakfast what a feast we had. My kids made waffles. They had a choice to add whipped cream and topping. Then, we had a choice of bagels and etc. Finally. The entire people working at the hotel were attentive and kind.

Excellent service.

A lot to say on our overall stay, but the main problem factors: we arrived and had dead bugs all over the bathroom floor. When brought the front desk’s attention, they got right on the defense stating that since there was an event going on that weekend, they didn’t have other rooms. No apologies, no sympathy, no accomadations, no understanding. Then told us the person to look at the room “just” went upstairs. We waited a hour for someone to inspect the dead bugs and clean them. If we had other options available, we would’ve switched locations from there. Sadly we didn’t. Breakfast was rough. The staff once again were awful, and didn’t want to do their jobs to refill the butter and kept repeating that there was butter available ( there was not ) almost like they didn’t believe us. Several other problems throughout, but those would be the main issues for us. I’m fine with the lack of options for food, but the disrespect and disregard from all the workers we encountered, is a no go. Our first and only time here.

The staff was so nice and pleasant :)