We reserved a suite for 6 people. There was only bedding for 4. We waited an hour (11:00PM to midnight) to receive our bedding, it never came. We were told housekeeping went home, but they had sheets, one pillow, a comforter at the reception for us, but no comforter cover. She said they don’t provide those, despite them being on the other beds in our room. Missing towel, took an hour but housekeeping finally came with some. No bathrooms or showers in the pool area. Must go out in the lobby to go to the bathroom. The lady said our room number out loud several times, very unprofessional and unsafe to say it so loud in front of many other guests. Other hotels usually point to the key card. Breakfast ends at 10:00 on Sunday, which is unusually early. Something one can plan for I guess, but other difficulties at the airport made us wish it went on longer.. They held 50$ on our credit card despite having already paid for the room. It feels like something that is done in a low budget hotel where people often break things and steal hotel equipment, not something that would be done in a Hilton chain hotel. Sofa bed was in terrible condition, springs were stretched out and kids sank really deep in it. Does not have an airport shuttle. Other then that, 👍

Professional staff

Very nice hotel. We stay here whenever we come to visit our son. We love the happy hour and breakfast.

It is my first time in this hotel. I liked the space of the room and the lobby. I will come again.

The entire hotel is renovated and it is beautiful. Plenty of parking with no fee. Check in was quick. Room beautifully renovated and clean and roomy. Nice fitness are and indoor pool with hot tub. Happy hour at the bar was nice but felt sorry for the lady serving many patrons who were getting impatient. Good breakfast with made to order omelets. Gentleman making omelets seemed very unhappy. The air conditioner in the room was horribly loud but was not constant so short periods of reprieve. Overall was very happy with the stay

Gentlemen at the front desk was so kind! Clean and big rooms! Nice indoor pool and hot tub! Pretty good breakfast! Love this hotel

above expectation compared to any other property

This hotel is great! Awesome happy hour and breakfast. An indoor pool and a gym. This is a very nice place. Would stay again!

Great place to stay with family or visitors because there is plenty of room in the suites and a great spaces to sit and talk in the large central space.

We were “upgraded” according to the front desk! I was traveling with my elderly mom, daughter and son booked a double queen room. We were Upgraded to a King suite! Told the front person this did not work for our family…and was told It was this room or they could refund my money. We had driven 12 hours that day and was too tired to attempt to find another hotel! Didn’t sleep at all on that pull out sofa with my 6ft son! The hotel design is terrible and very loud! Noticed a large group of baseball players and assume that group is why we were upgraded! They stated bc I booked 3rd party (Expedia) that it gives them the right change the booking to suit what works for them.

Trash left in our room. The night stand in our room had old food and wrapper in it. I tool it immediately to the front desk person. She thanked me for cleaning the room. Lol. Trash can in the lobby was overflowing. Coffee machine in the store are was broken. The air conditioning in our room was horrible. As a former employee of Hilton brand this is not Hilton standards. There are better choices near by. Pick another hotel.

Hotel was very nice and clean. Planning to stay there again this Month!

All good

I like to stay at Embassy because of the size of the rooms and their breakfast is amazing. Unfortunately, during this stay the wet bar sink was not secure, and when I tried to turn on the water, the faucet would move Horribly. The bathroom toilet was also not secure. When you sat down it wobbled so forcefully you were almost body slammed to the floor. After further investigation, the toilet did not have the bolts on the base was there was no caulking around the bottom. After letting the front desk know and going on to my daily activities when I return, the wet bar faucet was still not fixed, and there was caulking around the toilet, but the movement was still there. Overall stay was fine. They need to improve on the maintenance staff.

Nice place

No receptionist at check in when key card is not working . Breakfast bread and milk are not available at 9:50 am . Went out to eat breakfast. Been at other embassy suites in past .. seems lack of hospitality

Clean, quiet and convenient

It was a good wonderful stay and would stay here again

We enjoyed but don’t like pets there.

Very clean safe and friendly

Great experience, clean, and comfortable

I didnt like the parking rate.

Hotel was very clean. Staff was helpful and hotel was very well kept up. We enjoyed our stay!

I didn't have a safe in the room I was in but otherwise was great

Need to clean up around the entry areas of the hotel.. Garbage bins and cigaratte trays need to be installed and cleaned regularly.This was not done more than twice during the 7 days we were there.

PROs- rooms , cleanliness , interiors, breakfast , bar CONs- no food inside hotel , a little pricey , parking Had to do a stay in Leesburg and chose this hotel . Booked it thro Expedia . Even though it was slightly pricey , we went for it . Loved the rooms .. wow .. nice and spacious . There was like a living room with sofa and tv and then a separate bed room with 2 beds . Beds were comfortable . Loved the bathrooms too. Very clean .. I was “Awe’d” looking at the interiors .. lighting was just magnificent. Loved the small bar inside the hotel, but wait .. they don’t serve food on Sundays ?’!!! Wish they had some finger food especially with the bar around . Service was good overall. Swimming pool and gym was ok . Parking is a bit crazy . Was full mostly and was narrow . Overall we loved the stay .

Quiet

I like the rooms and the bar with the Free 2 drinks

One of the best hotels me and my family has stayed in. We will definitely be revisiting!

I have stayed in two separate Embassy Suites within the past ten days. Both near Dulles International Airport. Both charge ten dollars to park. I liked this location better: 13341 Woodland Park Rd. Herndon, VA 20171 Why? It had a pleasant scent to the place when you walked in. Towels and bedding had a pleasant scent. The pillows were nice and full. More than one trash can in the room. I was also able to access my room on the first try. Didn’t experience any of that here. I’m glad it was only for a night.

I was not at all pleased with my stay here. Upon arriving, I was not greeted nor thanked (checking in nor out). I think he may have said three words to me and that was because I asked direct questions. The social hours were very limited, and breakfast was horrible. Not anything I'm used to with other Embassy Suites in which I have stayed. Everything was cold, the gentleman making omelet looked rough, was not personable at all and super slow on purpose (it seemed) the buffet left something to be desired. There were black marks all over the sheets and a towel. The sink handle came off in my hand on the first use. It was not worth the $400 spent for two nights. I've had better everything at $69-99 Holiday Inn Express and other hotels. Will definitely not be staying here again and probably not at another Embassy Suite.

We liked everything!