The staff was pretty friendly. The stay wasn't bad. A few things did not work. I havw stayed at this chain of hotels before and that is why I chose them again. I guess each one is different depending on the location, but it wasn't anything that would keep me from sticking with this chain of hotels.

I stayed at this hotel for a total of 3 hours, 2 of which I spent calling around trying to find another hotel (at 2 in the morning). This hotel is old and falling apart. Housekeeping does as best as they can with keeping it clean; however, when everything is falling apart it's moot. The young lady at the front desk was nice, and tried to accomodate us as best she could. The first room I received reeked of cigarette smoke, which I smelled before I even opened the door. The second room I received smelled musty and old. The carpet was severly stained, to the point I placed a towel down just so I didn't have to look at it. The bathroom was the best part of the room, which doesn't say much when you still have to get in the bed. The air conditioning unit in my sister's room fell half way off the wall. Several of the doors throughout the hotel looked as if they were off the frame. I was overly disappointed, as I've stayed in Hampton Inn properties previously. This was by far the worst, and not because it couldn't be better. This is a super old hotel in a newer area.

The staff was helpful and the breakfast was great

Great location breakfast was good and hot. Bed was good. Needed better pillows though

Room was rundown. Walls damaged. Paint on the fixtures. Mirror closet door did not close properly. Front desk staff were not very good at there job. Definitely not what i would expect from a Hilton brand hotel.

Staff and nice rooms

They said housekeeping service was available ONLY upon request and yet a maid entered my room several times during the week unannounced and unrequested. And there was a couple of days when hot water was not available for showering.

Everything was pleasant and clean

Carpet and upholstered chair in room were visibly dirty. Closet door stayed open because locking mechanism was missing; manager made aware and did nothing. Dirty washcloth left hanging in shower. Front desk evening staff and breakfast service staff were very pleasant and helpful.

The staff are AMAZING! Nick was the new team member and his trainer was so professional and accommodating! It’s sad to have such a great team and the facility in which they work is far from up to standard! Reno is definitely needed to match the team!

Okay

The staff were great. The room was okay. The pull out couch had dirty sheets on it and the room smelled like mildew. The night clerk was very apologetic and offered to move us and gave us clean sheets, but it was late and we didn’t want to move the kids to another room. Everything else seemed clean, the bathroom was spacious.

NICE PLACE TO STAY

SAFE AND INVITING PROPERTY

The property is an awesome place to stay.

First room had no hot water, front desk got us in a different room fast. Both rooms in the bathroom there was only small bottle of shampoo and conditioner, water pressure is okay but not so good for thick hair, Breakfast was good. There was no microwave in the room, did see one by the icemaker.

Great staff and clean room.

Location was good

The front desk worker was very rude to us when checking in. On the trip, we have over 21 families that have booked Rooms in this hotel. The next morning there was not enough food out for breakfast after they were told that it was mostly boys and are all football players. We had to keep asking the kitchen workers for more food. Pooll were horrible horrible, bathtub was nasty with hair in it. there was no toilet paper in the room we had to go to the front desk to ask for toilet paper.

Stellar staff

Customer services & hospitality were the best! Pool not being open was hurtful.

First and last stay at amy Hampton. This one in particular was extremely disappointing. In addition to the lack of cleanliness. They removes all microwaves from the rooms. I also not sure what Hampton has against cleaning the rugs. This location along with Camp Creek parkway location...disgusting carpet. The only positive was the pleasant and professional staff.

Great stay. Friendly staff

Great staff Ansley was very helpful.

Need more towels in room and should have body wash and lotion mounted in shower like the hilton

Pet friendly. Although the pet rate is $75/day not $50.

I stayed in room 204, the door was had to close. I had to shift up the door to close. I think the door is a safety hazard. Other than that, my stay was good.

Staff made the difference. Very courteous.

Clean

Amazing people and everyone was friendly. Hotel was very clean.

Property was in a convenient location. A/c was a bit loud but expected. Shower pressure wasn’t so good for 6am but turns out there was a boys & girls basketball team in house and probably were all showering at same time . Otherwise room was clean easy walking places for quick food.

Location