The standard single room was small and basic. There was no luggage rack and no drawers. For a 3-night stay, this was inconvenient. The surrounding neighborhood is sketchy: on one side were loiterers but on the other side one is only a block from the main street. It is also very convenient to the historic center with churches and museums. The staff were very attentive; the front desk was always serviced by a helpful person. This enhanced the sense of security. The internet was spotty, but the staff encouraged me to phone the front desk at any time of the day or night to reconnect. This was an economical choice; not luxurious, but the advantages outweighed the challenges. Tip: Luggage racks are a necessity.

A lovely hotel unfortunately in a terrible slum type area. The hotel couldn’t have done any more for us. However the area didn’t feel safe and was frankly horrible.

We had a very pleasant stay in this hotel. The room was very clean and spacious and all the staff were very friendly. I particularly enjoyed the excellent breakfast on the roof terrace. We were disappointed with the bar, which was just the understaffed dining room and there did not appear to be any bars or many restaurants in the area.We chose the hotel because of its proximity to the railway station but this also meant it didnt feel the safest of areas.

If you want to be close to the main train station, the hotel is a short walk. The bed was comfortable but the a/c wasn’t working properly and the room was sometimes too warm. Bathroom was clean and plenty of towels. The hotel itself was quiet.

The hotel was ok. It was very near the train station which was nice. The shower was awesome. However the room was just ok- pretty small and not that comfortable. The linens weren’t great. The area around the hotel was a bit overwhelming.

Very nice hotel, brilliant staff, average breakfast. Be warned that the rooms do not necessarily reflect the picture. Junior suite pictures show a separate bathroom with a big bath and rain shower. We had no bath, and a standard shower and toilet in the same room as the bed.

Staff was very friendly and hotel breakfast was good with lots of options. Beds were comfortable and shower was excellent. Beautiful rooftop patio. Area around the hotel is a bit sketchy with lots of garbage (a common theme in Napoli). Faint sewage smell throughout the hotel. Hotel wifi was slow and we were not able to stream video.

Very good service!

Great place to stay iin Rome

5 minute walk to train station. Lots of authentic pizzerias nearby. The town of Naples is gritty and full of culture, don’t expect fancy

Great property, staff and rooms! Recommend staying here

I had a really enjoyable stay thank you HSP. The staff were lovely and very helpful. The included breakfast was simple but adequate. My room and en-suite were perfect

Lovely little hotel near the train station which was great for us. Having a bar service in the roof was an extra bonus in the evening. Hotel was clean and great service.

We had something more like a suite instead of a room, amazing. With the modern design the toilet was in the bedroom within a glass room so took a bit of getting used to being a couple. Everything else was amazing but the breakfast quality wasn't as good as we would have liked for healthiness

The property was very clean and the rooms were big and accommodating. The staff was great and breakfast as well. The rooftop terrace was relaxing and very nice.

Drug addicts saw them putting needles in there arms in public very very bad. The staff was horrible. Trash everywhere and rats running in the street! Not where anyone should stay. I hope they clean up there surroundings. One guy grabbed my girlfriends purse do I need to say anymore. Horrific!

Lovely, quiet property, yet only steps away from the train station. Hottest water I have encountered, so shower/bathroom was excellent. Wifi in the room was weak, but overall the hotel vibe is great and staff friendly and engaged.

Perfect location near the train station

A very nice hotel on a quiet street just off a major thoroughfare and close to the central train station. The staff is very efficient and helpful. I would definitely stay there again.

Our stay was lovely!! Very clean and modern room which was huge!!

I would never stay at this hotel again. Trust me we had bed bugs !! they wouldn’t even move us out of the room into a new one. Tried to talk to a manager and they were never there.

hotel was otherwise fine but this was a major annoyance

Booked 2 beds - got 1 bed and a sleeper sofa

Nice facility in the middle of a busy city. Very convenient to the Napoli Central station

What a nice hotel! Breakfast outstanding. The hotel staff were all so helpful and friendly. Loved my stay there

Amazing service. Our rooftop room service was incredible fat tony was excellent. We needed a cab in the morning and it was there within minutes after bartering some figs with the staff. Bathroom was sizable and spacious with a voluptuous shower. The water stayed hot for 5 hours. Over all incredible experience. Ps they were piedimonte figs. Oh also the service desk went to bat for us when fat tony was throwing a tantrum. But then fat tony gave us a rainbow candle and fist bumped us 7 times.

This property had the best customer service! They were very helpful with scheduling taxis for my sister and I, as well as giving us good directions around the area! This hotel was very clean and had very friendly cleaning services! We loved the upstairs garden/bar area! It was the perfect place to unwind in the evening!

The service was absolutely the best. The man at the front desk told us where to get food. Helped us with our luggage and made sure we had transportation to the airport at 4am and was there to help us load our luggage. This hotel was very close to the airport and the train station which made it super convenient for us because we came in by train and left by plane. The room was beautiful and very clean. It was the perfect choice for us.

The staff was super friendly.The breakfast was really good, the room was clean, tha bathroom was certainly unique. It was one block away from a major road so it was convenient to get to a bus stop. The area right outside the hotel was very dirty, but I found that most of Napoli was like that.

excellent !!

very good experience in particular friendliness of the hotel personnel

Excellent hotel, near train station, professional staff, charming lobby area, surrounding area with no particular charm.