Perfect location, guy on reception was very friendly and accomodating. All staff were very happy and polite. Definitely hope to stay again

The Nelson Hotel was perfectly located for us; minutes from Lime Street station, a short walk to the bus station, a short walk to the docks, plenty of restaurants and pubs in the area. The Walker Gallery and a Theatre are a stones throw away too. The staff at the hotel were all really friendly and helpful and we were made to feel very welcome. The room was clean and the beds comfortable. Breakfast was included - tea & coffee, fruit juice, toast, crumpets, yogurts, pre packed pastries, slices of ham and cheese and fruit. No cooked breakfast but I did see hard boiled eggs one morning. Fine for us. The hotel is quite tired looking from the outside and on the stairs and in the hallways but that wasn’t a problem for us. This is a budget hotel and it ticked the boxes. Would I stay again? Yes.

Very helpful friendly staff nothing was a problem , it's a fantastic location.....will be staying again

usually have no complaints at all about this hotel,i have stayed many times.however,on this occasion,i was disappointed.no towel big enough(only a hand towel)in room to shower,not enough shower gel,and(only noticed in the morning)no toilet paper in my bathroom! i did request a towel and more shower gel be left in my room whilst i went out,,but this wasn't done,despite being told that these things would be left in my room.minor things,but only fa air to point out how slow the service was.

The hotel is old and a bit worn-out, still clean and comfortable bed. All you need for a short stay in city centre for budget price. Continental breakfast is little more than continental. I could recommend to invest in a coffee machine to make the Continental breakfast + perfect. Nice staff.

Hotel is ok ,, stayed here a few times over the last few years ,, would stay again,,

Fab place to stay, so close to all the amenities. Lovely friendly staff, i wouldnt expect any different from lovely liverpudlians. Booked to stay again the same time next year as soon as i got home

Lovely friendly pub brilliant accommodation

Great value, ideally located, showing it's age but at that price more than satisfied. Really pleasant staff who were genuinely pleased to see you, extremely helpful.

Staff where amazing would stay again

Really great location - only a few minutes' walk from Lime Street station. Surprisingly quiet too given where it is. It's very cheap and so is not a luxury hotel by any means but it is amazing value for money and I slept very well and had a good bed/ shower and toilet. Staff were really kind and helpful.

If I could give this negative stars I would. The hotel is outdated, the elevator was broken when we arrived, my room was dirty, outdated and miniscule and frankly I didn't feel safe there. My friend faired slightly better as his room was clean with a broken window and leaking radiator. The 1 and only positive was the lady at reception who was very understanding when I told her I was leaving.

oh my god, horrible stay. there is breakfast which look like prison, limited breakfast, you do a line, they serve you like 2 slice of bread,one cheese etc. the building is old, we were located near stair case, we heard drunk people in the corridor running,lauphing , baby crying... people talking. in the street you can hear people shouting at night asking for help... i do not recommend...

Does what it says. Friendly staff. No complaints.

Good central location, amazing staff. Rooms very basic, problem with hot water. Bed was comfortable and good size for single. For the price I paid it was ok.

Ideal overnight stay right in heart of city

It’s a basic budget hotel. Expect anything more you will be disappointed but good value for money. Staff are very friendly and helpful

Ok for one night...noisy outside but was expected. Would have helped if the windows shut properly. Could be a good hotel if everything was updated. Bed was almost collapsed ...room was filthy & dusty behind the furniture. Water was dangerously scalding hot. Breakfast was OK & luckily our neighbours were quiet.

Basic but clean rooms. Lovely helpful staff. Free breakfast was a bonus. Brilliant location right by the station. Ive no complaints considering the price we paid.

I would definitely not stay at this hotel again.. rude staff, very cold room bathroom even colder there isn’t any heating, there was a small fan to use but not ideal. Was a free breakfast but they portioned sized it for you. No bar open throughout the stay. Floor in the room was very uneven.

Not bad location for a hotel. Staff were pleasant. I stated in room 120 I had a shock from switching on the bathroom light . The edges around the socket need replastering and painted. Telly was thick with dust at the back. I had an old portable heater that I had to plug in - the heater on the wall was so ancient and I’m not sure it was working properly. Breakfast was continental cereal and toast - but not self service due to Covid regulations 😳

Basic but clean.. Staff accommodating and pleasant.. Will stay again

Hotel staff very friendly. Rooms ok very basic.could do with a refurbishment

Friendly amazing value clean would stop again

Lovely hotel for a cheap city break. Staff are really friendly and hard working, clean and comfy beds. Great stay overall.

Fantastic staff at Lord Nelson were lovey very friendly and couldn’t help us enough . Ideal location with Limestreet station across the road. Close to all attractions too . A lovely hotel in a fantastic city

Hotel was well located and the staff did there best but were limited in what they could do. They had a hand written sign saying they only took cash payments on Friday and Saturday and I wasn't informed in advance so I only had card payment available. After a uncomfortable exchange I had to write all my card details down to get my room. Although breakfast is free my floor number meant it was pointless as I had to leave before the time allocated. A few broken parts in the bathroom but I could navigate around them. The bedroom was comfy and a had a kettle and TV and cost hangers and it was generally quiet which was nice.

Was exactly what I expected from a 2 star, budget hotel. Tired decor, no frills. Great location, lovely staff, comfortable. Was a bit dusty, but overall good value. Free breakfast, which is rare these days!

I fall in love with the city. Beautiful city with lovely weather and friendly people.

Lovely friendly hotel great location

For the price I would of expected it to be a bit nicer. In my mind the place needs shutting down for 6 months and the whole place having a revamp. Staff seemed nice though. If I’d of paid £30-£40 then I couldn’t really complain, but paying £80 for 1 nights stay then is expensive for the property. I wouldn’t stay again unless it had a revamp.

The hotel it’s self was nice. The staff on check in was helpful however the staff we saw Sunday morning (14.08.22) were extremely rude and quite they used the term to us “now you are just being petty” very appalling behaviour to customers.