I'd reconsider if you're traveling outside the country and considering staying here. I do not recommend this to anyone who may foresee changes to your vacation. They will not work with you. We tried changing or booking due to the long travel to and from the airport, and they refused. Hotels.com tried calling and emailing them And they wouldn't answer. They finally responded after I passed them my phone, yet they still refused to waive the penalties. They didn't care. We did not have a refrigerator or microwave in our room. We rented two rooms. In one of the rooms, the a/c unit worked perfectly; in the other room, the a/c felt like it was barely working. I checked the vent because a bar order was coming from there, and the filter was filthy. Lastly, it seemed like a party was taking place, and the music was blasting all night. I definitely would not recommend it if you're looking for peace. I wouldn't stay here again due to the lack of compassion. It was not worth the money we paid.

Every year I booked my stay in this hotel and all the services including the staff has been excellent. This year I have a complaint. I didn’t get the type of room that o reserved; my husband and I was very uncomfortable during one night. The receptionist did the change the following day.

The hotel is clean, safe and our room had ocean view which was great! The staff was courteous and attentive to our needs. Would definitely stay here again

We stayed at Hotel Tranquilo for a weekend gateway with my family, and we enjoyed our time there!

Very nice property

it was ok, little over price for what you received. Shower was not working properly, issues with hot water.

Improve looks of the building

Eliani was the best bartender ever!!

Great place

A very nice property. La Ceiba is an interesting city.

Great location

Cool

Breakfast was very bad

1) Room not ready on time - had to wait over 20 min with 2 year old toddler to get our room 2) Key malfunctioned, we were locked out and had to wait for keys to be reactivated 3) No iron available in the room and hair dryer died while using it 4) Restaurant is not kid friendly (very easy for them to break stuff) 5) Our room was on the 3rd floor but facing the bar/pool - music was loud until midnight so it was hard to sleep Overall based on the price you can stay at better locations

My family and I pass an amazing vacations

The hotel is located by the beach great location but the hotel need to fix all the rooms and especially the pool. The pool floor titles has come out making the floor looks terrible also the hotel had roaches infestation.

Exellent service and employees very friendly.

Staff and service is exceptional, I’ve stayed at the hotel since it was built, place is gorgeous, but it has been allowed to ditiriorate over the years, what seems like simple repairs are not done, is unfortunate really, because it’s Avery nice hotel, great location, I hope management can invest a bit work on the upkeep, it’s worth it

amazing Hotel and great service from the people there

Excellent Customer Service.

I like the property.

The Front Desk Agents were EXCELLENT! Very helpful,courteous and went out there way to help us. Service like that is really appreciated. So kudos to the young man and young lady. 😁👍

Overall, super disappointed. Especially for the price we paid. Firstly, the internet connection was terrible. The front desk said that was because the hotel was full. I don't know why a hotel doesn't prepared it for when the facility is full. Secondly, we need to pay a deposit of 100Lps. to borrow a towl for the pool, and they only accept cash! And they don't even have an ATM on site.I was lucky that I had brought my own towels. The people were nice and they have a wonderful reataurant, but the hotel is badly managed.

The location, the friendly staff (except the bartender by the pool) and the food were great! The entrance of the hotel looks amazing, but the rooms could really use some TLC. We were given a bad room upon our arrival, which I did not expect, but then we were transferred to a nicer room on the third floor.

The restaurant staff totally forgot about us to serve a party outside. Once complained about, on the return journey they totally ignored me (waistcoated waiters). One guy wearing a white shirt was great tho. Late afternoon staff were fantastic. Had a voucher for breakfast but had an early flight which meant I can’t use the voucher. I asked if I could use it for the day I arrived but they have no sense and we’re totally inflexible, which means you paid for nothing. I have stayed here several times before but won’t ever again.

Relatively acceptable prices, - The free breakfast is basically "continental" breakfast: eggs, cheese, sausage or ham, beans, cafe and juice, same every day, at least is "included" - Try to don't go in the weekends, unattended kids in the pool scream unbearably up to 11:30p all day long - You can't invite no body in the room (even for few minutes) or you will face 50$ extra charge per day - No parking, at least I don't see any. The manager usually parks his giant Toyota Land Cruiser SUV in the front of the entrance and the taxi drivers have to do complex maneuvers to be able to pick up or drop any passenger

Food at the restaurant amazing and very good pricing. Staff ate amazing !!

Great hotel food was fabulous, my next vacation i will coming back to la quinta real,thanks guys. El lobo del aire from radio estereo color in charleston south carolina.

The room as exellent view , pool is well maintains , friendly staff, the only disappointment is the beach was dirty

Overall the property is in very good condition, mostly. From a US standpoint, it would rank as a 2.5 Star Hotel on the beach (but then each isn’t one you’re likely to swim on. The room was adequate, though the sliding door glass was broken and the shower didn’t drain. The AC was super cold and the beds comfortable. I think it is overpriced for what you get but it is the nicest place to stay in La Ceiba Center.

It's a nice hotel but I made my reservations via Orbitz and when I called they said there were no reservations, the person on the phone was rude and condescending. Also they leave music late at night and I could not sleep. The room smelled old and humid and only two of the waiters and the girl at the check in were nice and efficient.

Dirty room and bathroom, loud construction taking place in adjacent room even after we told staff we had babies with us. We were given a different room, but overall mediocre especially for it being considered the best hotel in the city.