The receptionist was friendly and polite, but unfortunately, my stay at this hotel was unpleasant. An overwhelming chemical odor permeated the entire property, making me feel nauseous and concerned about air quality. Additionally, I noticed suspicious activity that made me feel unsafe. Despite its modern exterior, the room's worn interior gave me doubts about cleanliness and maintenance standards. Ultimately, I decided to leave and book a different hotel due to these issues impacting my comfort and security. I would not recommend staying here.

For the price I really expected better. When I arrived and checked in and received my key. I went to the room. Once I entered the room and had a loud smoke smell which I booked a non-smoking room. I booked a non-smoking room because I’m allergic to smoke . So yes I had to take medicine because of the smoke smell. I went back up to the front to explain the situation and the employee only said they were sorry and said they had no one to clean the room but if I wanted them to come in they would dust. Later that night police and ambulance arrived because a guy gave a kid a edible gummie and he had a bad reaction I guess . So that went on for awhile. The next day I went up front to explain the situation about the room and I wasn’t satisfied and the employee which was a lady just brushed it off and didn’t say anything. I also asked if they had another kitchenettes suite and she said they only had the one I was in. Which might I had was located at the end of the hall where they do laundry and mens and ladies restrooms so during the day while trying to rest all you here is a toilet bowl flushing. They could’ve stated that about the room someone books it in the description. The staff wasn’t helpful or friendly at all. Every time I went to the front desk for something I had to wait because they were outside smoking not paying attention. Really I should’ve been refunded because the stay was not pleasant at all. It looks new but the furniture was old in the room.

Nice property, good breakfast

The hotel smelled like smoke. The bed was comfortable. The shower didn’t work so we had to let the bath water run and wash ourselves that way. I always look at ratings before I purchase & I wouldn’t have rated it the way others have. Definitely could use some improvements

Some of the amenities in the room were in sad shape. The bed frame had stains and heavy wear; the mini fridge and microwave were damaged but operating well. I think overall worth the price, but it could be better.

This hotel is in poor repair. I paid for a suite with a kitchen. Yes, it had a huge refrigerator, a stovetop and microwave, however, no utensils, dishes or even any paper towels. Beds were nice, but I needed a step stool to get in bed (I'm 5' 5", so I am not too small.) Bathroom floor was filthy at the ground level - does anyone even check this stuff? Breakfast area was ok, with ok choices - and a weird coffee machine. I do not recommend this one. Stay someplace else. The night desk clerk was very sweet and kind.

Couldn’t ask for anything else, everything and everyone was perfect. I’ve never stayed at a property that felt like home. The housekeeping staff was like family, they made me feel more than welcome. Couldn’t have chosen a better place to stay.

Staff was great from check in til checkout

My room wasn’t clean for two days and I was later told that I had to request because of the holiday for the room to be clean. Never heard of such and then after the fact you then taking my money, and tell me all the day that I was being checked out.

Room was dirty, chairs had visible stains. Front desk was helpful to get me in a different room.

Dirty environment , a few dope heads that work there you will see when u get there … I feel like it’s prostitution going on also be aware!

Friendly staff, easy to get to. Grounds are well maintained. Room is clean. Not far from some places to eat. Looks like some maintenance is happening on the 1st floor but that's not inconveniencing me!

The doors were cracked easy access to gained in the room

Other than the noisy elevator, the noisy neighbors, the cockroaches in the bathroom, inedible breakfast, dripping bathtub faucet and the shower temperature control backwards….our stay was……ok. 😒

Cleaning staff for rooms did not replace towels

Property just needs maintenance and upkeep. Staff was very helpful.

It was extremely smelly hotel due to moisture that one cannot even breathe properly. I had a booking online and couldn't even checkin, I'm waiting for canclatiin confirmation and refund.

The hotel was nice, clean and located close to the Highway. The staff on the other hand were out of this world. They were pleasant, helpful and accommodating. The breakfast meal was one of. The best I had experienced in my travels. I could not believe how relaxed we felt when we got settled in. I would highly recommend this hotel 100%.

Nice room. Donna at front desk was very nice. And even told us about a walking place to have dinner and drinks. 5 stars to Donna.

The room smells like cigarettes and mold. It had stains on the wall and the carpet felt dirty

Great staff n nice clean room

The room had a damp smell to it, like it recently flooded or something. Had to pull hard on the room door and bathroom door in order to close it shut.

Had no hot water in hotel,breakfast was awful.. Staff was very unknowingly of policies.not properly trained.

We had a power outage due to the storm so finding some close, nice, neat and comfortable was this place.

The hotel was priced poorly based on the conditions of the facility. We paid a premium price for subpar accommodations.

it felt dirty

Room furnishings were not installed complete. Sink in room was not installed and faucete hoses were not connected and sawdust / trash was inside cabinet!

I like everything

Responsive front desk staff. Bed is comfy and clean. Good location for travelers. Nice breakfast spread.Our room (115) has a distinct and enduring odor of a previous smoker combined with use of cleaners (Volatile Organic Compounds - VOCs) and scents too mask the odor. Seems ironic the hotel takes a damage deposit for smoking when you are assigned a smoking room😉 Would also be nice not to have smokers at the entrance upon arrival- perhaps a smoking area 20 feet from entrance as is standard in the industry .

Pool was disgusting and dirty, breakfast was subpar for a best western, tv was small, room was ok at best.. very disappointing after spending 4 nights at the best western in desoto. Really needs a lot of improvement!

Could not open door of first room because lock was broken. A/C in the new room barely worked. Light bulbs flickered constantly in all the lamps. Carpet needs vacuuming. Thankfully, it was quiet.

Our stay was good! The Front desk was very helpful. The breakfast attendent was very accommodating.