Views

Unbelievable views of the California coast. Beautiful property and excellent staff/service.

It is so beautiful

Worst resort experience of my life. I will NEVER be back. Don’t know if we were put on some sort of secondary list because I cashed in some of my one key rewards, but I earned those rewards staying at the finest resorts in the world. And the service we got here was insulting. Literally second class citizen treatment. We asked ahead of time for a microwave because of my daughter’s severe allergies. Room had no microwave. Took a day and half to get one (after multiple phone calls). Anything we ordered from room service took 90+ minutes (if it ever came at all, which sometimes it didn’t). And forget about getting a bell hop/checking our bags before leaving. The poor girls at the front desk were trying their best to help. There was no dedicated maitre d ever to be found. A couple of the accessible staff, god bless their hearts, admitted to be trainees and overwhelmed. The staff, as a whole, was assembled of well meaning and nice individuals, but were mostly undertrained and incapable. Restaurant reservations were lost. This stay was a nightmare from start to finish. Never, ever again. The literal hours wasted waiting for things that are normally readily available. Hours. Doubt that this will be ever be read; but if it is, know that I have made it one of my missions to dissuade anyone from ever staying here.

We were charged $60 a day in resort fees leisure.

The property is gorgeous and the staff was amazing. However, We arrived a few hours early Saturday in hopes of enjoying the amenities. Pools were nuts (vegas style) especially the adult pool, which wasn't expected. Crazy and with no accommodations possible. Check in was supposed to be at 4 and we couldn't get into a room until after 5. Sunday, luckily was nice and quite. But with such a late check in Saturday evening and an early 11 checkout with no accommodation for late check out, it made for a quite expensive sleep over. Property and Staff were all top notch, as I would have expected. Even though we must have just picked the wrong weekend to stay, we would definitely try again.

Great

this was such a disappointment. i took my wife here for her birthday. we go here for special occasions. this place has really gone downhill since the last time we stayed. the staff was so unorganized - its clear there is no management. there were too many bad things to list all of them but at every turn something was either wrong or late or missing. -they are over capacity and letting in non-staying people to the adult pool. it was trash. -the hot tub at the Vista pool was luke warm bath water and disgusting. -we ordered room service to avoid the crowds. 1.5 hrs late... and then wrong! they blamed being under staffed. -room 5208. missing the table for the patio. so couldn't enjoy our drinks. -the cafe ran out of breakfast items... -icing on the cake: even with parking being $67 a night and we did valet, they were so incompetent that we got the keys and walked to our car to get out of there. this place turned into a knock off Disney World hotel.

Very crowded lots of kids and room smelled and music outside loud till 11pm

Unbelievable property…Upper scale facility with the convenience of being close to sports and shopping…

Great staff, very efficient and polite

Beautiful resort, five star service amenities.

The staff were very nice and accommodating. They took time to have conversations and we never felt rushed. It was our anniversary and they helped make it special.

Great place excellent service. Over priced parking fees.

Wonderful setting. Truly breathtaking resort. The only thing we didn't love is that we had to pay for most activities including kids activities

This resort is absolutely gorgeous. I celebrated my birthday here and it was magical. The staff was so attentive, friendly, beautiful and diverse. The spa was amazing and worth every penny. The food was delicious. We at all four restaurants and didn’t have a bad meal once. Our favorite was Mar’sel! Chris, our waiter, was a riot! And all of his recommendations we had and they did not disappoint. Marco and Ryan at the Lobby Bar were amazing! Cassy at the adult pool was so sweet and accommodating. Mota and Lina at Catalina was so gracious and took good care of us. James at Bashi was the coolest! His demeanor was so warm and pleasant, he also had great recommendations that did not disappoint. I really enjoyed my stay and I cannot wait to come back!

Stunning! Loved everything…minus valet, they took 30 min to get my car. Room service slow too. It was a very busy weekend though so I understood.

Buetifull place i lovely

Beautiful property with ocean side walking trails, spectacular views, wonderful all-service spa, great restaurants and multiple pools. Loved my solo weekend here.

The vibe of Maui in California.

Our stay was A+ all the way. We can’t wait to come back.

Great resort

Loved it here can’t wait to come back!!

The courtyard valet process is terrible, the valet did not give us a ticket and after waiting in line for half an hour at the check-in desk we were told that our room was not ready, even though it was past 4pm. We used that time to have the valet desk look through every key for our ticket, never got a text stating that our room was ready, so stood in line again and was informed that "it was ready now, with an upgrade to a suite". Great, except that the suite was on the ground floor right next to a walkway and grassy area where people were walking/congregating at all hours. We did have an ocean view, but every time we tried to look at the ocean some looky-loo was walking past our room. Had to call the desk twice to see where our luggage was after being told it was "on its way" during check in. That took around an hour to get finally get our luggage to our room. We did not want to wait for bell service when we checked out, so we lugged our own bags to the lobby and waited for the car to be brought around. When it was, there was a spot right in front of us that we were told to stand by, yet he parked it a ways down the driveway tight against the shrubs. No one asked to help us load luggage after we got the keys, and the passenger couldn't step into the car without it being moved. This is not what I expect from a 5-star resort. This was our first stay, and we will not be back.

We had a fantastic stay for 4th of July holiday!

Went during July 4 four-day weekend, which may have caused the reasons for our experience. Very long line to check in and check out, room wasn’t serviced until after 6 PM and I had to call to request to confirm, room service took on average 1.5 hours to arrive and order was not always correct.

Beautiful grounds and outlook. Quiet. Sumptuous bed. Very good food choices available. Was a wonderful choice to celebrate a big birthday!

It was absolutely amazing!

The perfect escape into a Spanish styled resort. Absolutely breathtaking views and property. Highly recommend! We can’t wait to return next year.

It was a really good vibe and services

Very nice place!

Great hotel