Hotel in good location for Palais des Beaux Art and our chosen restaurant - both a short walk away. Useful to have secure parking. Room was excellent, with a bath (although water could have been a little hotter). Beautiful decoration on the restaurant and in the hallway/stairs.

Room was rather small. Toilet smelt quite badly of sewerage so had to keep door shut and hold nose during shower. Room was very hot. Location to Lillie very good and free parking made life easier: would score between a 2-3

Good location to walk into the Old Town area. Excellent to have free and secure parking on site.

Staff are friendly, breakfast is good. Dinner is ok. Room is good but a little bit old.

As other reviews mentioned there seems to be a drain issue at this hotel, quite a strong sewage smell upon entering what was the tiniest room I’ve ever stayed in, nowhere to even open your suitcase or walk around the bed. I believe it’s normally quite reasonably priced but had been increased by over 300% per night due to the rugby World Cup. Very friendly staff though and great secure parking, not the best area but only 10 euro for a taxi into Lille centre

Friendly staff but rooms are run down

Excellent Staff location great and free parking

Unique is the old building, beautiful restaurant but the shower was not quite clean. The room a bit too small and the bathroom too

This is a friendly small hotel in a quiet area in Lille. We drove from the UK so the onsite parking was a real bonus and the hotel is easy to get to - just a few minutes from the motorway. Check in was easy and staff friendly and polite. Our room was small but the bed was comfortable and the room had all the amenities you need.

As with previous reviews there was a slight smell of drains. If I kept the bathroom door shut it seemed to reduce. Hotel about 15 mins walk and contrary to others I don’t think it was an unsafe neighbourhood.

We had a lovely time staying at the hotel in Lille. We were only there for one night, so it was great for us. If we had stayed any longer, we would have found the area somewhat disappointing as there is very little in the neighbourhood. But the hotel bar and restaurant were really good and the hotel decor was fascinating. Good stop over, but not best location if you are staying any length of time.

We received 2 beds and we had kinda two rooms, but one room had the toilet and the other room had the sink and shower. The food and service were wonderful. The elevator worked when we arrived but after the first night it stopped working. Thank goodness we were onl the first floor. I would recommend this hotel to anyone.

Just an overnight visit to Lille.We chose the least cost room - 3rd floor and small but well equipped with bottled water, tea and a Cafe Richard machine and a good shower room. The 2nd floor was being refurbished without any disturbance to us. It is in an attractive residential street in a post-industrial area - not surrounded by cafes, but has an interesting restaurant which seems very popular with locals. The free onsite parking was very welcome when we arrived, and the Lille Metro system is about 200m away.

The staff seemed totally disorganised and I was overcharged for 6 breakfasts there was only one of me there 2 nights! Beautiful building and lovely food but just had a feeling you were being ripped off by an Inexperienced team

Very friendly and helpful staff. Very good restaurant in the hotel. I ate dinner at the hotel three nights, and the food was very good all three nights. My work colleague had a car, so used the secure parking adjacent to the hotel. I chose the hotel because it was close autoroute, had parking, and close enough for me to walk into the center of Lille, and close enough that I had a short Uber ride to the EuroLille train station.

Great location for discovering Lille. A nice walk to the Grand Palais. Fantastic dining room, even the air con was marbled! Great service and lovely food.

The hotel room stunk of sewage, after opening all of the windows, it finally dissipated, in the morning opening the bathroom door the stench hit us as it was clearly coming from the drains in the bathroom. Not pleasant at all. The hotel staff allow people to park cars blocking other cars parked, so if you are needing to leave at 7am and you have been blocked in by another car, good luck finding who owns the car, getting in touch with them and getting to move their car otherwise your sitting ducks.

The hotel is really unusual in a good way, full of character and the staff absolutely wonderful. Great breakfast and bar, nice outside space and in this area of Lille off street secure parking meant we could relax knowing the car was safe. The room was very small, could not open the bathroom door fully as the bed was in the way, and the double bed only really accessible from one side.. If the guest was a larger person there would be difficulty using the bathroom, kind of bathroom where you could do all your ablutions standing in one place. The rooms need to be refurbished, they are looking tired and worn out. And please for the sake of squeezing guests in, please do away with one room on each floor to give the other rooms a bit more space like other hotels. If we could reserve a bigger room we would certainly stay again. Staff are this hotel's biggest asset.

Nice building, friendly staff, big parking, standard rooms

Fabulous food lovely atmosphere staffs

this hotel is very confortable and quiet

Very clean, the staff were very friendly and helpful. Breakfast was good and tasty. Our room was a little small but since we stayed only for one night it was fine.

Enjoyed my stay in Lille, this is my favourite hotel in the city.

The Best Western Urban hotel and Spa, was not what I expected at first however My stay even though a short one was a pleasant one.The only real issue i had was that the time that i stayed there the jacuzzi was out of order. regardless the staff was very accommodating and helpful should I return to Lille in the future I would stay there again and would recommend it to friends and. family. The BWUH&S is a little way out of the from the centre

Nice hotel in a good location, great for the money ;)

Excellent, very clean, helpful staff and close to the station which is 3 stops from Lille centre..

Very untidy ‘spa’, jacuzzi not working

No hot water in our bedroom, room very dark, no compensation offered in lieu. Receptionist brought us bathrobes and slippers to shower iin another room. The heating in this bathroom didn't work. Shower controls very flimsy. Obviously a maintenance problem. The staff was kind but not big on initiative. Positive point is the secure car park and good breakfast, lovely lady in breakfast room.

First room we got on the first floor had a nasty smelling bathroom (like sewage) so we requested a new room. The new bathroom smelled ok but had footprints, hair and water stains on the floor. The bed was ok for one night. Cigarette smoke from the outdoor area below us wafted into the room from the window TIL about 2am. I was afraid to use the air conditioner because of all the mould growing around it on the outside edges. Breakfast buffet was quite limited but will get you going for the day.

unfortunately the shower-head holder was broken, and the room a little bit small, but that was almost expected

Nice old hotel. Quite good location. Parking outside free. Nice outside bar area.

Large, spacious bedrooms,nice outdoor drinking area, restaurant, on site parking with coded entry, excellent staff.