El hotel es muy frío, en los pasillos se demora en encender la luz, muy pequeño el ascensor, el desayuno regular pero el almuerzo y la cena excelentes

good location and clean

Close to Centre of City. Clean and Pleasant Staff. The Gym is great also.

Good and comfortable

This is the best hotel in downtown Manizales, very convenient location and close to El Cable and all interesting spots in the city. My stay was amazing

Overall my stay was good and pleasant. Room was great as well as housekeeping. Breakfast on the weekend was way better than on Monday, which had bare minimum items to eat.

Expedia indicaba que tenia Parking incluido, pero es muy limitado y la mayoría de carros quedan en la calle. No tiene cajones para ropa; solo unos ganchos. La caja fuerte es vieja y no funciona.

Ok

The room was too loud because of the noise outside

Gym, pool and wet area were not working at the time of our visit

the worst experience in my life, manager Dora Julia called the cops to make me pay for a few drinks, on the 2nd day of my 3 days prepaid trip, then she kicked me out for no reason. same cops picked me up and keep in their station overnight, released in the morning and stole my passport, new cell phone and other property, I checked in the hospital with heart attack, hospital requested my passport and called the cops to deliver it, they did, but kept my other property, I hate hotel carretero, manizales cops and the manager Dora Julia who started that nightmare ! if you want a heart attack - book this sheet hole ASAP !!!

Its not a place that reflects its ads or website. Very disappointing.

We enjoyed the food and the buffet style meals. The views are lovely; the staff is kind, helpful and friendly. The location is excellent: one can walk to the Fundadores mall which has everything and also to downtown Manizales with its gorgeous cathedral and many other landmarks.

The view was amazing, the food great and the service was one of the best

The hotel was OK for the price. We had an event in Manizales and did not stay for long in the room, so it met our expectations.

It´s OK, i´ll recomend this hotel. Good breakfast, room clean, Enough for a two day stay

It´s OK, i´ll recomend this hotel.Good breakfast, room clean, Enough for a two day stay

Front desk was very attentive to all my needs... Luisa is wonderful! She assisted me in getting to the hotel even though it was an hour away. The hotel is close to the mall and many other places of interest. I really enjoyed my stay! Breakfast is free with a limited selection of items. Eat just enough to get you through the morning because there are so many restaurants close by...

I was assigned room 425, facing the main street. The noise did not stop ever until I couldnt sleep anymore and called front desk. A guy was sent up to help me move to another room in the same floor. The noise from the elevator, the echo from the hallways could be hear everywhere, the TV, and music from other rooms, could be heard on the hallway. He called down, and they told him to take me to room 605, 2 floors up from where I was originally assigned. I must admit the noise was not as bad, really was peacefull.. The downside was that the room was very dusty and even though I could sleep, I woke up with a runny nose due to allergy.

I was assigned room 425, facing the main street. The noise did not stop ever until I couldnt sleep anymore and called front desk. A guy was sent up to help me move to another room in the same floor. The noise from the elevator, the echo from the hallways could be hear everywhere, the TV, and music from other rooms, could be heard on the hallway. He called down, and they told him to take me to room 605, 2 floors up from where I was originally assigned. I must admit the noise was not as bad, really was peacefull.. The downside was that the room was very dusty and even though I could sleep, I woke up with a runny nose due to allergy.

Too bad our booking was at same time hotel is doing renovations. Noise, dust somehow prevent us from better enjoy this traditional hotel.

Excellent service, very nice people, very clean, very nice view

Excellent stay, clean, quiet and comfortable. Hotel restaurant was ok. Easy access to taxis from location. Stayed with my wife and in laws, with no complaints. Good value Hotel.

Poor attention to details.

Overall its a good hotel. A little old but renovated. Very friendly and helpful staff

Overall it's a good hotel. A little old but renovated. Very friendly and helpful staff

Great location bear cable y central commercial staff was great

had to move from jr suit, not cleaned well, shower and tub terrible.and pay extra to stay in presidents suit , for a presidents suit it was so so at best...said they had transportation to airport i had to get a taxi and pay it myself because i left 530am...is close to a few good things.. buttttt.. the rooms have to be renovated big time

The Staff was very good , very friendly , the facility needs work

Don't be tricked by the modern, redesigned lobby and posh exterior. Hotel Carretero is OK at best. The hotel appears pretty old, from our room -- we actually viewed two rooms as they initially assigned us the wrong one -- to the dining hall/restaurant and everything else. Poor attention to detail is everywhere -- chipping paint, uncomfortable beds, dirty hallway carpet, basic linens. The front desk was always a crazy scene whenever we were there -- the attendants weren't always sure of answers and constantly had to interrupt each other's conversations to determine a group answer. Everyone is nice enough, so that's a good thing. A handful of workers spoke English and were always very pleasant. The "spa" is not much of a spa, with its unorthodox massage table to the cheap linens, ambience and lighting, but the massage was technically OK. We dined at the hotel's restaurant twice -- once for a late lunch and the other for breakfast. Lunch was edible, but lacked any special refinement. I ordered a chicken entree that arrived completely smothered in cream and in barely cook sliced onions. Breakfast buffet was average, and there was a decent variety. Overall, Hotel Carretero is masking as a high-end boutique with all its nice pictures and a good branding campaign, but it's really an old hotel that needs major polishing in every category.