Reception staff were friendly and check in was easy. The room wasnt clean, the bathroom smelt of urine, there were hairs on the surface, only one towel for 2 guests. The decor in the room needed updating, cracks, stains, windows that felt like they were going to go through. The bin hadnt been emptied prior. It was noisy and the extractor fan was useless so the whole room was condensed!! Extra pillows were good.

The location is good. Receptionist was friendly. Lift was broken luckily we was on the first floor. Hall Ways were dirty and looked like they had not been hoovered. The room was small and out dated the bathroom was awful the shower leaked the floor was old the toilet you had to flush hundreds of times to get it to flush. The bedroom was ok but in the corners they were dirt with insects dead , the radiator was rusty and had one temperature. TV was small the room needs a good revamp.

Check in went wrong and so did the rest of the trip from there.

Going under rebuild but still not clear in bathroom

I stayed here with my daughter for 4 nights. The staff were lovely. We only actually encountered one coincidentally but she was so kind and super helpful. The room decor was a little dated but cosy and comfortable. The bed was fab! Absolutely a must after the trekking all day. We also had a lovely large bath which we used every day! The plug would let water out when using but I managed to fix it. I did attempt a shower but the power was so high the shower head flew off the wall and almost flooded the bathroom 😂 so we stuck with baths moving forward. The rooms are close together so if you’re a light sleeper it’s not ideal. You hear A LOT from the neighbours and pub downstairs. Again not an issue for us. The room had everything we needed including a smart tv which was nice for my daughter at night. Also had free WiFi and parking which is great 😊 I must mention the hot chocolate also. It’s pretty standard to receive the tea/coffee etc but this was a wonderful touch and it was so tasty! I even attempted to find the Welsh branded hot chocolate to take home. Sadly no joy! It is a dog friendly hotel and we did come across a lot of dog hair (don’t think that’s any fault of the cleaning) just one of those things! Will absolutely stay again when up in Snowdonia.

Friendly staff, room still a bit dated. We had window open and all we could hear for the whole stay was what I think was a refrigeration unit quite loud for the entire time. Food was good and reasonably priced.

The hotel was filthy. I couldn't wait to check out. Also there was scaffolding all around the building and the windows were not lockable. I felt totally unsafe with my kids, especially we were facing the pubs and bars. It was noisy and unsuitable

Because there isn't any A/C we needed to leave the window open and we were facing the parking lot where lots of people congregated to talk & smoke late in the evening. So, it was hard getting sleep with the noise & being warm. The reception manager was super helpful but the fan that she found was broken and she couldn't locate an operational one. The parking lot was nearly impossible to find since it wasn't marked well and they were working on the road in front of the hotel.