Beautiful place and the people are amazing and very helpful

I like the bartender is so nice and the show is nice

There was so much hair in my bathroom , multiple friends got sick. Lack of vegetarian options. Everything understaffed. Never going back

The place is very clean ! Service was excellent! Beach was to ruff but we liked We love Ecuador is dream land !

It was relaxing the food was good for Ecuador! The staff tried to be friendly and accommodating. The room was clean. Their should be some english speaking employees. Their should be at less some english channel available on the T.V. The staff worked hard to keep the place clean. The towels were large, soft and clean, beach towel were great. The pool closed a little early but all in all we enjoyed our stay. What about offering a discount if you book another stay before you leave. What about offering fruit and snacks and drinks brought to your room for a fee. What about cooking home made potato chips pool side or by the hot tub. Cooked while you wait! What about and icecream sunday bar pool side?

The best barthenders everyone so nice i love this resort i cant wait to come back

I would recommend this property property for families and/or traveling with friends. Check in time is 15:00 hrs (strictily) so it is advisable to book flights accordingly. Transportation from Guayaquil Airport to Punta Centinela is 2 hours and there is Decameron counter at the Airport where you can book transportation. The staff is friendly and willing to help, the A/C of my room did not work and I was moved to a better room. Pool activities are as expected for all inclusive resorts, two pools available and overall good. Beach facilities are really good and beach bar is just on the beach, cocktails are acceptable and beer is also available. I would suggest to improve drinks in the other bars as same cocktail taste really different from the beach bar. Breackfast is really good specially omelettes. The buffest overall is good with different healthy options (grilled vegetables, cuscus, no sugar drinks, etc). Restaurants for dinner are ok, I would suggest the Mediterranean restaurant. Our overall expreience in Roya Decameron Punta Centilena was really enjoyable, as I said I would recommend for short time stays or traveling in family / friends plan.

Privacy if it did not like not enough sings to find the hotel

The attention of the staff coul be better, they have to improve in the selection of the food and quality.

The check in was not as pleasant, we got dropped off at 2:30, I knew that check in was not until 3:00, our trip from the city took us over 2 hours, we were told that the taxi could not bring us in and we needed to wait until 3 under the hot sun,I asked if we could use the bathroom and wait in the lobby, we were told that there were too many people in the lobby, I had never heard of this, I was not asking for the key to the room just needed to be in a waiting area like decent paying customers not like someone who was not paying for the room, finally security gave the okay for me just to go in and use the bathroom, after speaking to someone in security we were able to wait in the lobby. I have visited resorts all over the world and never had this experience .

The first night our room was not very good. The air conditioning was loud and we were right next to the outside door. We could hear everyone coming and going. It was very loud. We asked for a new room the next night and it was much nicer. The beds and pillows were a bit hard and the buffet food was average. We could not make reservations at the restaurants because they were booked early. It was an average stay.

Hotel is nice near the beautiful beach and has big pools, the negatives experienced were at the restaurant where I made a reservation for dinner. It was full of mosquitoes, two cats appeared under the table which tried to bite us because wanted us to feed them, also appeared black insects looks like roaches. I could stayed there anymore and left the place very disappointed. The restaurant buffets did'nt have to many varieties of dishes

Very nice place but they had no wifi working.

For being an all-inclusive resort, many of the workers there seemed very dossatisfied with their jobs. Beautiful views everywhere you look. The food was decent, but nothing to brag about. If you have a fish allergy it's hard to find a good meal. I know it's in South America, but they should be able to accommodate for that. My Spanish is very poor and they didn't have many English speakers there. I believe they should at least speak a little English for being a world wide company.

I paid about 300 per night why other people pay 66 per night. What is with that. This resort whould be at the most $100 per nigth so I feel I overpay $200 per night.

We stay 2 nights with the program all included, 4 pax. From the check-in the things was not going well, our reservation requirements wasn't took in care, they provide queen beds instead twin beds. At time to dinner 8:30 pm, the menu was not served, because the staff saids that was not enough and many dishes are not available, only chicken. Activities programmed with specific timing do not follow the schedule, in example the bar close half hour earlier and open one hour late, other activities as use of wind boats are only to experts, they do not allow learn our use without experience,.etc etc. in summary, the service is not good ,despite of the efforts of some staff that try to solve problems. From my point of view, the problem is in the administration area. The entertainment is good but in some instance the animator abuse with bulling to the participants. The hotel and facilities are good, but the service do not allow enjoy the place.

This is a lovely little hotel set right on the beach front. The hotel grounds are beautiful and well kept, although the approach (via a security checkpoint) makes it a little difficult to find the reception area. The service in the bars and restaurants is excellent, although the staff at the front desk didn't seem too clued up. If you're after reliable Wi-Fi, this is probably not the place for you. It is only free in the lobby so if you want to use it elsewhere you have to pay $4 for a 12 hour session. Whilst not pricey, I do expect the Wi-Fi to work when I pay for it and more often than not, it didn't work. Another area of disappointment was the sheer chaos that occurred when putting our bags into storage after checking out. The storage room is located out the front of the hotel and there is no system for people to collect their bags when they need them. Instead, a pack of wild animals pile in through the doors and windows of the storage room and fight each other for the attention of the bell boys. Elbowing other guests out the way is par for the course as is a general lack of respect from guests. Rather than control the situation, staff just let this happen.

The treatment of the hotel staff is super, they helped us with every request we had, from small things to bigger things. Great service!