It is good to go with children, in my case babbies. The workers are gently. But it looks the high level management are more interested in doing business than in communnicate with the guests. I bought fopur nights and was impossible to get a late check oput, even paying. and nobody with responsibility level is ready to talk with the client. in the other hand, because it is a time share you must be ready for that kind of harrasment.

The food and I didn’t like the ants we found every night inside our bed

The property business model caters to families . The activities and vibe is all geared to families. This is not for a romantic get away. The ocean under tow is to strong to body surf and diffidently to strong for young children but the pool size is excellent alternative . The facilities are complete with a gym and spa nightly entertainment . The one complaint is literally no one speaks english . Unless you know how to speak even a little Spanish you are are on your own yo figure it out . It is not geared to non Spanish speaking clients . We are from Canada though I speak French snd English my Spanish is all but a few words . I must say the stay are very friendly and especially the kitchen staff that make sure the cleanliness food presentation is always maintained . In short this is family oriented all inclusive on par with many of the ones in the Dominican Republic for those of you that know this formula. There is nothing to do outside the property . The nearest town ( about 30min away by car ) is Mancora which is small lively town with surprisingly a few great restaurants and bars . The main clientele are Suffers . We are am not an inclusive Couple . After a tough 85 KM Selkantay trek we were looking to just chill for a few days .

Very nice

This resort is exquisite. However, my friend and I got very sick from some hamburgers we ate. We were treated badly because I got sick in the bed as a result of food poisoning from their restaurant. They wanted to charge.us $75. Another friend told them that this would never have happened if their food had been ok. They dropped the charge to ,$25 but then we had adifficult time even getting some sheets, no quilt, to rest on for the rest of the morning. They did not want to give us fresh linens cause we were checking out in a few hours. I offered to pay the maid to remake the bed, but she said it was against the rules. I was seriously ill and felt like I was being punished. Another friend wanted to bring me soup to my room bit was also told that was against the rules. This resort is the most elegant that I have visited anywhere in the world,but their rules are more important than their customers. I was treated well at the front desk regarding other issues.

Will not come again . Check in is from 3-5;30. We arrived at 1:30, sat for.over 2 hours and not allowed to use anything in facility till we were all checked in

The pool is perfect for families with children at different ages. They are able to wade in or sit in the water depending on their comfort. The hotel offers tubes and balls to play with along with activities for familes during the day and at night

Everything was great. We were a little hesitant after reading some reviews but the staff and the amenities were excellent. The only thing they have to improve is the food but other than that we had a great time.

The correspondence of staff Were very good. Apart from the room I had reserved, it was changed. Even though it was a crowded season, it was a very far away room from the main building. It was the first time that there was no wifi in the room. There is no refrigerator. Even though there was someone smoking a cigarette in the pool, the staff did not pay attention. Invitation was so persistent and tired as to be a member of the hotel. Although I went for a vacation, I was really tired, so I think I will not use Decameron anymore.

The facility is in bad condition. Pool water was murky(3ft deep and couldn't see my feet). Pool handrails were loose and moving around. Food was disappointing(disgusting). We order a chicken sandwich and we got just the bread and fries, no chicken...we could not believe it .. I was bitten by ants on my bed and I killed a huge spider on the shower. I have been in several resorts around the world and this one was like a be on a parallel world.. Stay away from this property!!

It was very disorganized for guest to check in, staff not very helpful, upon arrival to our room there was no water on sink or shower. The Air Condition didn't work for the last 2 nights, despite the fact that we reported it. Its too hot not to have AC. Beach was nice, pool and dinning room, Food was good and the servers were very polite and friendly. The desk workers were very rude and check out was not very pleasant. They act as if we were asking for charity not taking into consideration that we just spent 5 days at the facility and not for free.

The hotel staff at the front desk need better training we where asked to pay an additional $38us ea to use the hotel facility's and was told it only included using the pool and the buffet for our dinner was not was not included even though other staff said it was included

The hotel staff at the front desk need better training we where asked to pay an additional $38us ea to use the hotel facilitys and was told it only included using the pool and the buffet for our dinner was not was not included even though other staff said it was included

Pillows seemed rocks, shampoo barely available, airconditioner noisy and brokendown, sometimes there salty water for shower. Dont go to Zorritos, thermal water experiences are actually mud experience TRULY unhygienic. Shows were good like some Cancun's hotels or better.

They didn't respect my reservation ,Customer services was horrible people don't care about you, all they want is your money I will never go back here again

The Hotel was everything it looked to be - Great Location, Comfortable Rooms and good service. There were a lot of families but it did not take away from the experience. The only complaint was we arrived to the hotel at 12 only to find out that check in was at 3pm and at 3pm they said it was 3-5pm and did not get into our room until 5:30pm. However, they were kind enough to let us eat at the buffet and take advantage of the pool and beach while we were waiting.

We had read a lot of comments about thia hotel... good and so many bad. But we were just fascinated with it. We recommend it very much. No matter if it is weekend or from sunday to thursday, the hotel is always very alive. We were there from sunday to tuesday and we totally enjoyed it... maybe can be a bit "bothering" if you try to get to the hotel by yourself (buses, special transportation and taxis, but it worth it!. My girlfriend and i will return soon!

Good hotel vication for couples and families. But the small little things, that is missing from hotel service, makes everything annoying. No laundry service. No free wifi. Very low quality of English language. Made a mess out of reservation from Internet. Buffe is included, but second resturant with a meny, you need to get up at 8oclock in the morning to make a reservation, for later in the evening.