I liked that all the staff was very polite and attentive to our needs. Very clean comforter and with all the necessary items on hand.

Beautiful beach to swim in love it

Customer service was just ok. When I arrived and checked in they only had one room ready. Afterwards just to get pool towels I waited like 10 mins just to get some towels. The people at the desk don’t ask the guest in line what they need or say we will be right with you. The linen in the room is worn out as well as the towels. The bed sheet and towels look disgusting. Don’t like that if the kitchen is used you have to clean afterwards or I would get charged for it. That is why you have house keeping for. I’m not on vacation to clean. I really like the service of having a spot on the beach with chairs. That was great! No issues there.

Love it clean, confortable, the food was good ,would like more choices the host and waiter's inrexelent

Wonderful employees. Great lobby and pool area. Perfect location and nice beach. Rooms could be updated, especially the beds.

At first glance, an impressive hotel, but proved to be an overpriced, very basic accommodation. The studio has no table or chairs or sofa. The only table and chairs are on the patio. The suite that we were upgraded to after complaining was adequate. However, the towels were frayed, the seal of the toilet leaked (in other words, waste water seeping out), low water pressure in the shower and barely any hot water in the afternoon. There is no internet connection in the room, even on the balcony. Needless to say, we will not be returning to Casablanca. You can find comparable accommodations for a fraction of the price. The staff in general was very nice. The pool is large and clean and the breakfast included with the room is excellent.

The beautiful ocean view more than makes up for any of Casablanca’s sins. I think my only lingering issue was the beds were very uncomfortable. Each side of the beds had big indentations from years of use. The restaurant is excellent, the wait staff was so nice, and the pool was a god send. Thanks for the great week!

Property was very nice, very convient, for walking. great restaurant across the street.

Casablanca is a beautiful, clean, and safe place to stay in Guayabitos. The staff is friendly and accomodating. The beach is amazing...waking up to those waves crashing right off the balcony is an absolute dream.

Everything

Excelente y muy buena ubicación

Liked this establishment! Very nice. A little run down but nice. Loved the check in ! Very very fast!

Hotel is poorly designed, showering felt like a bath because water wouldn’t drain properly, broken window on the bathroom, not enough closet space and front desk was less than stellar

No me respetaron el pago en dolares y terminé pagando mas por pagar en moneda nacional

Worst drink ever at the bar. Mold in air conditioning unit. Shower has no flow and no hot water. Told the front desk and virtually no response.

The staff was very attentive and very polite we loved the beautiful ocean view from our room the breakfast was very delicious the room ,property ,beach , pool was very clean the only thing I would recommend is to implement two sheets on the mattresses and change the shower heads to a more efficient water pressure other than that I am looking forward to staying again with my wife at Casablanca for my next Guayabitos vacation! Thank you Casablanca!

El mejor hotel en Guayabitos muy buen trato todo el personal muy amable.

Very helpful staff, great location. Some facilities are a little worn, but the hotel is making an effort to update. Good breakfasts and beach restaurant.

Great location, very nice staff!

This a nicely located hotel right on the beach. We enjoyed the fantastic ocean view from the room. We rented a one-bedroom junior suite with two queen beds on the 4th floor. It had an AC unit in the bedroom and in the living room. The grounds are very nice and well-kept. Service and food at the restaurant were good, and the included breakfast buffet had various Mexican foods and made-to-order eggs. The wait staff was polite and attentive. Comfort: As is common in many Mexican hotels, the beds were hard and not all that comfortable for someone from the US. The beds only had a white sheet covering them. There were no blankets available inside the room. The sofa and loveseat were concrete with foam cushions and also not very comfortable. Cleanliness/Condition: The room we stayed in appeared a bit older and a little worn, but the bathroom and bedroom were clean. I appreciated the large closet and dresser. The kitchen looked a little rough but was functional. The plastic patio furniture was great to have. Unfortunately, there was bird poop on our patio that housekeeping didn't take care of during their rounds. We didn't complain though and just kept away from it and wore shoes out there. The bedroom safe was locked open on our arrival, so we didn't bother with it, and instead locked our valuables in luggage with a small padlock. English speakers: Few of the staff we encountered were bilingual, so be prepared to use your Spanish skills (or a translation app.)

The beach is excelent no stone just sand no waves and a lots entreteiments.

Nice place, on the beach. The only negative was the kitchen had no silverware or plates, and it had a coffee maker but no coffee or filters.

This place was perfect for a last minute getaway. The rooms are full suites with kitchen, dining table and living room. One of the beds in the room smelled if smoke and had a cigarette burn in it. After the first night, the room was cleaned but sheets not changed. We had to ask cleaning staff the following day to please change the sheets out. Upon checking in you pick a breakfast time for the remainder of your stay. The complimentary breakfast is amazing. There is a large area to choose from, from different dishes from typical Mexican cuisine to American with pancakes, cereals and fruit. All the rooms have an ocean side balcony. There's a large portion with swim up bar. The beach access is why we choose this place. It's beautiful and not packed. Only warning about hanging out at the beach or any table by the beach is that vendors will approach you non-stop. Every 5 minutes and sometimes 2-3 times. It's very annoying. Even with a rope barricade at the hotel for private access they still approach.

Ocean view, clean, central location, friendly staff

Great location, Front staff were not much help, under renovation, large room but very uncomfortable furniture in room and on deck. No coffe pot but a blender in kitchen.Courtyard and pool were nice. Restaurant food was so so.overall it was ok.

The manager for the cleaning ladies was very helpful. And very attractive might i add

They were under construction We have noises every morning We can't sleep or relax Staff very unfriendly

Every room in the hotel had a view! The rooms are bigger than the rest of the hotels I’ve stayed near there. But there’s no drinking water, they only have salt water coming out of the faucet. Also the rooms are outdated. Other than that everything else was perfect!

This is my 2nd time visiting Casablanca Resort and it was another wonderful experience. The rooms were very comfortable, and most importantly for me, the bathroom was spacious and CLEAN. The shower pressure excellent. The entire facility is great. The breakfast buffet has a variety of foods and very plentiful. The staff is professional, polite and very helpful. Easy access to beach, which by the way is awesome and is kept clean and free from garbage.Unlike several of the other places I noticed as I took my morning walk along the shore. My only recommendation, is to keep pool area cleaner and the pool itself clean. The guest are the ones that make it messy as I saw several people eating while in the pool and discarding their garbage nearby. Overall it was a great experience. I will be returning :)

The hotel needs a lot of renovations . A lot of things were broken in the room. The most uncomfortable beds ever

Stayed for 6 nights. They have nice balconies facing the beach. The breakfast that is included in the price of the hotel is not very good other than the fresh fruit. There are no hairdryer in the room so you need to go ask for one and it's only on a as need basis!!!! The kitchens in the suit are well worn...