Staff at the front desk reception were very kindly, specifically Fabienne and Linda.

It was close to everything but the photos were not an accurate representation of the hotel. It is quite old and musty. It is still very clean, however. The bathtubs are slippery and dangerous.

Bugs in bed (had to ask for another room, not one word from staff about it, like “sorry”, for instance). In general, outdated property in need of renovation, but perfectly located a few steps away from main landmarks.

The hotel is very good for the area of Lourdes it represent a very good rating for the standards of the city . The location is excellent for a religious visit . The staff is very courteous and efficient.

it is not worth the money to stay in this hotel

Booked a deluxe double with a balcony, checked in with staff that clearly couldn’t be bothered. On entering the room it clearly wasn’t a deluxe double, no balcony and a very small room, so on the way out I queried it, they insisted it was deluxe so I showed them what their website states is a deluxe and what you get in your room, we had nothing ! When we returned we realized we’d been given a coffee machine, ( it was filthy ) anyway I decided to let it go and enjoy our time there, I went to reception to buy the pods for the machine to be told I need to go to the bar to purchase them, get to the bar to be told reception has them ! Eventually after a few huffs and puffs they bring out a box of pods which is advertised all over the hotel as €12 I was charged €16. By this time I was over it and just paid. The housekeeping was barely existent, after 3 days we realized the sink was leaking and so was the toilet, I just cleaned them myself as I just didn’t have the energy to deal with the rude reception. On the plus side, the day we checked out the staff had changed and was very friendly.

Awful breakfast one of the worst I had serving old bread, some staff don't speak English at all and are not helpful, doesn't remotely look like a 4* hotel

The hotel is in excellent location and few minutes walking from the churches, restaurants and shopping.

Negatives- Rooms felt small and claustrophobic. Also decor was out dated. Positives -Staff was super nice. Not too far from the Lourdes sanctuary.

I originally booked this property because of its location and the shuttle service it offered through Expedia. I called the day before my arrival and spoke to someone at front desk to arrange for the shuttle service and I was told it would be there waiting for us. Once we arrived at the airport, the surprise was that the hotel does not offer the shuttle service, and we had to wait over an hour for a taxi that we called to pick us, in the middle of the night, after the airport had closed on us, and we had to pay €150. Not a pleasant experience at this hotel, I would not stay here again.

The Hotel Astrid is closed.

The WiFi was slow and was not working. The drainage in the shower was not working.

Nice friendly staff, the folks who ran the breakfast and the bar were wonderful, Bruno is the man who knows everything about Lourdes. Would've been nice if they left shampoo daily, needed to call that in regularly. Also, we should have been told that free parking was available a few blocks away, instead of paying the meter daily.

It was good very close to everything . The only thing I dont like the smell of the carpet . Odor of elderly people and the breakfast is not good . You can’t request egg omelet . Same breakfast every day .I will not recommend to have breakfast buffet for 4 days stay .

The main attraction of this area, the grotto at Lourdes is very close to the hotel location. After a bit of searching for a back route into the hotel because the main roads in were closed, we found the hotel and there was plenty of parking nearby.

Good location, friendly staff and walkable...close to restaurant

Location is excellent Facility does not have their own parking building

Very short walk to the Basilica; a lot of good restaurants in the area

The Hotel was very large and clean. We loved the balcony in our room. The staff was VERY friendly and helpful.

Very nice , clean and very helpful staff. Only 3 mins walk to the entrance of the Sanctuary.

We had a very good and comfortable stay in hotel astrid.The staff were friendly and speak english .So we had no language barrier.The sanctuary is very close to the hotel,just few minutes walk.Overall we had an excellent experience.

Hotel Astrid is Awesome Astrid. We had a lovely stay the hotel was very close to the Sanctuary. Less than 5 min walk. With restaurants and shops galore. The staff was awesome with arranging transport to and from airport Toulouse especially we were a family of five with lots of luggage. We stayed in recently renovated rooms.

Very well located. Room was basic and clean. Staff was helpful and friendly. WiFi had week signal on the 10th floor and was very slow. There is a parking garage nearby but was full when we got there as well as the metered parking outside the hotel.

It was amazing the stay was lovely and amazing. When the cleaner didnt clean our room, the reception went beyond to make us happy and apologised. She bought us up coffee and drinks. Such an amazing hotel to stay in. They were very friendly and apologetic. I highly recommend and will stay here again, Ill be coming next month hopefully with my mum and will defo stay here. I came with my father and we loved it. Thank you Astrid for an amazing stay. Regards Mareleine

It was amazing the stay was lovely and amazing. When the cleaner didn't clean our room, the reception went beyond to make us happy and apologised. She bought us up coffee and drinks. Such an amazing hotel to stay in. They were very friendly and apologetic. I highly recommend and will stay here again, I'll be coming next month hopefully with my mum and will defo stay here. I came with my father and we loved it. Thank you Astrid for an amazing stay. Regards Mareleine

Clean friendly very very close to sanctuary. Get this hotel. Family of 4 stayed in 10th floor. Everything new and view. Really good. Room size no complain at all. All staff friendly and accommodating. Book now you will be very happy.

Nice pleasant stay.... staff are very friendly and helpful....

The hotel was very well located and less than a 2 minute walk to the sanctuary. Room was clean and staff was very helpful.

We love it

small room...our coffee and tea were not refill after the first day...despite my request... not enough room to move around..it takes too long for the hot water to comes on...good front desk service...

Walking distance to the entrance of the Grotto. Very friendly staff. We were upgraded to the deluxe room, but I wonder what is the difference. There is no tissue box and only one trash can just inside the bathroom. There is no electric hot pot to make tea. Go to the bar downstairs, at least the coffee and tea prices are reasonable. The breakfast buffet is so so. We only tried it for a day since we didn't like the selections.

Reception lady was very nice but the restaurant were very unaccomadating. The hotel was closing for the winter and there was nothing mentioned on booking