We love the staff as everyone was so lovely and nice. The room was spacious for a family but it needs a bit of renovation to meet the 4 stars. The bathroom as well was old and the door was damaged from the water. The food was good with a lot of variety. For Christmas and New Year’s Even there was a special dinner that we enjoyed.

Live music at the evenings between 18:00 and 23:30 in front of the room and very noisy in the days because of the high way. I hadn’t sleep any day. And the hotel could not change the room even if I was ready to pay for the upgrade

Decent accommodation but bed very basic and slightly uncomfortable. Food was reasonable with plenty choice at all times ( half board ). Car parking bit of a hassle.

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The hotel is conveniently located near the beach. The hotel is a bit tatty starting from the reception which is nowhere 4 stars. Tv has 2-3 English speaking channels, sky news, cnn and France 24, so if you are not interested in news then you will have to watch tv in Spanish or German. The subtitle option on the remote does not work. In five days we had cockroaches in the room every single day and this was on the top floor. Once the light is off they are there, so we ended up sleeping with the lights on. Complained about this at the reception several times, someone came with the spay (I can still smell it after leaving the hotel) but it didn’t help. Cockroaches came back on the very next day. The food is ok, a bit repetitive but again, the restaurant was full of flies which just walked on the food, e.g bread, desserts… The ladies at the reception were very friendly but I guess the can only do things that is within their remit. The cleaning lady was very good.

Cockroaches in the room on two occasions even on a top floor. Restaurant is like a school canteen, queues for food, the same type of food for a week. All inclusive drinks taste not good. Entertainment is Ok for both kids and adults. Not far from the beach.

We just checked out of this hotel this morning. Overall I would say we will not return, having been coming to Gran Canaria for 12+ years and trying new hotels. It was not worth the nearly 300 euro we paid for 2 nights. The hotel itself is definitely not 4 stars. Our room was in building 1 on the ground floor, and has a smell of sewage 80% of the time. When we checked in, there were dead bugs on the floor. The toilet lock is broken off, and the back door is hard to open and close, looks like it is damaged. The food was ok, pretty typical for all inclusive, nothing was delicious from the food. It was pretty bland. There was not a great selection of food for children. The worst thing about the hotel is the sunbed situation. When we checked in I was happy to see a sunbed policy, whereby you cannot leave your towel on a bed and leave for more than 60 minutes or it will be removed. This however, was not in effect. On Saturday we went to breakfast at 8 am and 95% of the beds had towels on. When we were ready to go to the pool at around 10am, there were no beds left, however all of the beds were still empty but with towels on them. There were no beds left, and a pregnant lady gave up her bed to a lady in a wheelchair. When I asked for a bed a kind worker got us two which were positioned at the back which was fine. The staff seemed very hard working and happy to help you with anything. Any staff members I talked to were friendly and kind

Good Value for money Location- near the beach, transportation and shops. Hotel also calls taxi which arrives very quickly. Inclusive buffet- good value for money and lots of variety. Food is well seasoned and restaurant is constantly cleaned. Staff- friendly, warm and helpful. We did go in august therefore it was very busy but it did exceed my expectations and I would go there again. They also offer complimentary access to a local spa for sauna, pool and steamer which was great. We paid for a massage separately which was again great. Fab stay.

Hotel location bit far from centre

Not a 4star property. The food was poor occasionally average and regularly cold, people were putting their food in the microwave to warm it up. The chefs idea of a varied menu was to see how many different ways he could Cook pork. Both bars were outdoor not ideal on a chilly evening, and closed at 11pm. The animation team worked hard day and night to keep people entertained but the professional entertainment was limited to 30 minutes a night. The advertised bath robes were not provided and the bathroom was in need of much TLC. The pool area was poor with insufficient sun umbrellas and many of the ones that were there were faulty, the loungers were dirty and the surrounding areas had many cracked and loose tiles,in addition to which the paint in the pool was flaking off. the only good point were the room being clean and the staff who were attentive and very hard working

We had an absolute Fantastic week.. from all the staff.. to the catering…And the animation staff were absolutely amazing..We had such a good week that we will be returning next month

Hotel was clean and comfortable, but staff were rude and unhelpful.

Lovely hotel great staff. Food could be hit and miss but generally good.

For a mid-priced, no thrills complex in Gran Canaria this was a good choice. Spacious and clean room, daily housekeeping, reasonable pool, decent food and drinks (worth going all inclusive) - (I avoided the boiled eggs at breakfast after the first encounter) but the rest was fresh and good quality. Staff were always really helpful and friendly. My only criticism is of some of the other guests. It’s a cliche but, a number of German guests must have gotten up at 6am to put towels on the sun loungers by the pool and then just left them all day. So the loungers around the pool are empty all day and everyone sits further back.

Good location nice staff. All inclusive is perfect for relax

Very disappointed in this hotel. The bathroom had mould on the ceiling which midway through they tried to put right by painting. All this achieved is a hole in the ceiling that water dripped out of. Generally the maintenance of the hotel was poor with several holes in the walls. The beds were hard and made lots of noise when you moved. The staff by the pool were friendly and the food was ok

I really enjoyed my stay at Playa Bonita. Not as close to Yumbo as others but only a 20 min walk or a quick (and cheap ~€3-5) 5 min taxi. Perfect place to relax and chill in the sunshine. Staff always happy to help.

The staff were so friendly and attentive. My mother is quite old and the staff were so kind and thoughtful. They were professional but at the same down-to-earth. The pool was beautiful and warm and the food in the restaurant on the all-inclusive was excellent. We both loved everything about this hotel. The hotel was very clean and they were very COVID conscious and ensured that people were wearing masks and using the sprays.

The staff are incredible. Polite, considerate and friendly. Couldn't want for better. The pool area is crowded and too small for all the people trying to use it. Overall, this is a wonderful hotel that is made so by amazing staff.

When I arrived at this hotel, I was told I was booked in at a different Labranda hotel. I was very disappointed. No apologies or explanations were offered.

Upon arriving to the property I was told that hotel is overbooked. They send me to another hotel: Occidental Margaritas, San Bartolome de Tirajana. So things are happen and I have no choice, but take there proposition. Maybe because I booked only 1 night. I got all inclusive 1 bedroom apartment with good view from the balcony. This resort style hotel has a lot of amenities and free shuttle to the beach. Food is good and staff is friendly.

I arrived at this hotel and was told I wasn't booked into this hotel. I cannot comment on this hotel.

We stayed for 1 week, Location is great, room is clean and nice, food is normal.

Overall a good hotel to stay at. Breakfast is very good but a room for improvement with lunch and dinner still not bad. Rooms are nice. Staff is friendly and good but the check inn was very bad, took 90 minutes to check tired travelers inn.

The staff were genuinely freindly, food was always fresh and chefs making fresh pizzas, omelettes and meat/fish everyday. Pool area was a little small for me. Rooms were big and clean too!

Great hotel, only downside was very uncomfortable bed.

Good hotel in good location, great value for money if staying all inclusive

Should be 2 and half star ratinh Only Twin Beds in the whole hotel. Water damaged furniture and room and bathroom door. Water runs all over bathroom floor and into hallway when shower is on. Not on beach.

Hotel was well located near bars, shopping and bus station. Large, comfortable room, TV had several UK channels. Balcony small, with poor outlook and large palm tree right in front so no sun. The staff were very friendly and helpful. All inclusive and excellent value for money. Food was good but some items (particularly potatoes of various types) were warm rather than hot. Nice pool area and water was warm enough for swimming. Animation staff were very enthusiastic and worked hard. Struggled to get good wifi signal on both my phone and tablet and this a definite area for improvement.

Lovely refurbished hotel, central to everything, great staff

Value for money but rooms need a tidy up bathroom mirror and shower sealant.

Could not fault the hotel staff and facilities at all. All staff very friendly and helpful. Food was Good, always fresh food being replenished. Entertainment was ok . Only downside is hotel is located next to a busy road but soon get used to it and certainly would not put me off staying at this hotel again.