As a 4 star hotel, I was surprised that only paper cups were provided for guests. The sofa bed was not comfortable and the bath towels were below standard. However, the hotel has a great location.

The hotel Is older, but well maintained. We enjoyed the views. For older people who want to walk Old Quebec it can be a bit of a hike.

The only glitch at check in was I didn't bring the same credit card as I used for the reservation so had to resign for a new deposit. No big deal. The concierge helped with maps and restaurant recommendations but didn't tell us on a Friday night we would need reservations.

Location is great for old Quebec but that is the only good feature of this property. Staff were very poorly trained and displayed consistent passive aggressive behaviour across all departments. The hotel management have a lot to answer for in terms of training and hygiene. Waiting staff were in dirty uniforms, cleaning staff (when they appeared) pretended not to understand. Front desk were totally indifferent. Concierge either not there or more interested in their phone or eating on duty. DO NOT GO FOR BREAKFAST. There are rules upon rules which remain unclear, food in buffet is inedible and hygiene levels are awful. Tables have milk in tiny disposable cartons (think airplane milk) Some menu items were unavailable because nobody is stock checking Waiting staff and kitchen staff wearing dirty uniforms and are totally disinteresed in the guests as are all staff in the hotel. Our only conclusion is that this property is being operated by a management team that is only interested in the bottom line and COMPLETELY misses the point of what the hospitality industry is about - Guest Relations. Having stayed in many hotels worldwide from 1 to 5 star we can definitely say that this is the Worst, Most Poorly Trained bunch of employees ever encountered. Management must take responsibility for this appalling level of indifference. Do yourself a favour and stay somewhere that the staff actually give a damm about their customers.

It was just OK. Disappointed by the size of the room. For the same amount of money we could have done much better somewhere else !

A beautiful hotel, nice room! There was one evening that the elevators were not running… couldn’t use the stairs as the doors to each floor was locked. Only one elevator was running with lots of people waiting. Location was perfect for us to walk around the neighborhood.

Located near enough to walk everywhere!

It was wonderful. The beds were the very best ever. The staff were amazing.

Decent hotel, little dated but comfortable. On the weekends there is live music in the center of the hotel. Located just outside the wall of the old city of Quebec

We stayed here for our anniversary weekend, and it was wonderful! Great location, 2 min walk to Old Quebec. Lovely decor. Clean and friendly, bilingual staff. Will stay here again.

Not so good. Cleaned of room was not satisfying. Even I bucket filled with water and looked like melted ice from other guests. My parents room’s bathroom was not clean

Perfectly located hotel within easy walking distance to many of the Quebec city sites. The fourth floor room was quiet in spite of being on a busy street. Room was also large and the bed was comfortable. We would definitely recommend this hotel when staying in Quebec city

This is a well located, very comfortable hotel, with very helpful, friendly and accommodating staff. We definitely will be staying here again!

As expected. All good and enjoyable. Nightly pool area musicians

Good place

Accessibilty of the place is wonderful. Staff service is hard. Have to do more follow up, till you have to go to customer service counter to get what you need. I did it thrice. Lol

Anniversary was wonderful. Music from our balcony was amazing. Thank You

Hotel was incredible, although I may be allergic to whatever they use to wash their sheets. Woke with sore throat and congestion that went away and returned again after a night of sleep. BUT, the hotel staff was wonderful and the restaurant food was amazing. Definitely will stay there on our next Quebec City visit.

Great hotel.

The check in time is much too late - 5:00 p.m., have never encountered this before. Rooms are not cleaned every day, they only empty the wastepaper baskets.

It is a older building. Wifi in our room was poor. Restaurant was good for breakfast and dinner we used. Easy walking distance to old town attractions.

We stayed in this hotel a few years ago and since that time the carpets conditions, at least on our 9th floor, have deteriorated and required to be replaced. The fridge was barely keeping our beverage cool. We also noticed how dark it was in the bedroom due to only lights were from the bed lamp. The bed offer no support.

Perfectly located property with comfortable beds and large suites. Even though the hotel is located on a major street, it was extremely quiet in our fourth floor room. There are an abundance of restaurants within easy walking distance. We highly recommend Cochon Dingue for breakfast.

Location and proximity to old Quebec City.

great location. big lovely room. good breakfast reasonably priced. Very courteous staff.

Fantastic stay

Great place to stay and see a Broadway show

Excellent central location.

Five pm check-in with no flexibility on either check-in or check-out. Minimal in room facilities, especially in bathroom. Surley cleaning staff. Fine dining restaurant with excellent service.

Great location, Rooms are spacious, clean, and super convenient to all the attractions but sub par buffet. The selection was decent, the taste was not the same quality of their dinner selection. Bland is a good way to describe breakfast. Skip the buffet and go to a local coffee house.

The people at the front desk were very accommodating and very nice.

The swimming pool and the location