I was put in a handicapped room with window overlooking a roof with no access of any view. Four sided walls with roof. Dark, dreary. No trashcans. I used valet. No help with loading luggage. Had to ask if the guy would help pick up things thst fell out when l opened my vehicle door. I am 72. Could of shown some manners. The check in staff. Excellent.

you see no people in lobby area and even outside the hotel and nearby in downtown streets

Breakfast was lacking but other than that beautiful property

The only disappointment I had with the property was the only dining option they offered was what I would call bar food.

A solid property overall. Very happy with my stay. Staff we encountered during stay were all great! Literally every employee was awesome from check in, front desk, bar staff etc. Room was comfortable and clean, although the top floor large rooms look way bigger in the photos. One quirk we noticed was 3 of us had 3 separate rooms. All of us were charged different security deposits. Example, 2-5 night stays, one was quoted $500 security deposit, which seems crazy for hotel with no room service and none of us parking a vehicle, although the actual deposit was an odd $409. Other 5 night stay charged $200. 3 night stay was charged $200. Unrelated to hotel, If your planning to ride the Metro Transit into Minneapolis, I would highly recommend you don't!! Absolutely do not ride at night! We are 3 large males and had numerous scary issues the one time we attempted to ride back from a twins game. We actually got off the tram about 10 stops early and called an Uber.

On the plus side, spacious rooms and very convenient location. Breakfast was good, but limited. Room view was terrible considering proximity to the river. All I could see was other hotel walls. Bar / restaurant is simply too small and too limited in terms of offerings. It was disappointing to not be able to get anything after 10pm. My arrival was delayed on my first day, meaning I couldn’t get food or drink right after I checked in. Website incorrectly indicated bar would be open until midnight.

Location, close to restaurants and other major cities

Perfect stay. All staff were friendly and helpful. Minnesota nice! I plan on staying there again next year.

Great hotel! Great staff, great quality, great location, would definitely return again 😎

The ONLY thing missing was no hair dryer in the room, and when I called the front desk, they said I’d have to come down to get one…….I was already in my pajamas so that didn’t happen. First time in YEARS that I stayed at a hotel with no hair dryer in the room. That being said, I’ll stay there again, it’s a beautiful hotel and the rooms are huge!

Power went out and nothing was done for hours

My favorite place to stay when i come to St Paul.

Nice place to have a short stay, no free parking option

Nothing fancy. Stayed at several hyatts and this has been my least favorite. Felt a little outdated.

spacious, clean rooms

Quality hotel. Clean and modern. Front desk staff was extremely nice.

Beautiful large rooms!

Will definitely book here again!

Wonderful stay!!

Love it. Will come back again.

Great stay. Check-in was EASY. A truly wonderful experience. Parking was across the street.

The location in an old post office was unique. Large spaces

Great location for Union Station

Huge room with high ceilings, felt very spacious and we had all we needed. Stuffy at night bc we couldn’t get the air to go below 72, but they gave us a box fan to use. All in all, would stay again!

Needs a microwave in the rooms & not enough air flow in the rooms either..

The hotel is in the former Post Office/Custom House building. The property has interesting touches from the past, blended with the needs of a modern facility. The rooms are large and spacious, with high ceilings and very quiet interiors. Breakfast is included and it is a great value. Which is good, because there isn’t much in this part of Downtown St. Paul. The dining options are limited, a few places in Lowertown, and also about a mile away on Seventh. If you’re looking to relax in a hotel, this place is great.

For people wanting to use mass transit and the train the location could not be better

It was private and low traffic. Breakfast needs an upgrade. Coffee always good. Room was spacious and clean. Good water pressure. Coffee machine in room not the greatest

Beautiful rooms with high ceilings.

Very inconvenient parking

Beautiful room! Clean and spacious. Loved the historic building. Breakfast was tasty with lots of options. Will definitely stay here next time we are in town!

Did not like that lack of parking