I am assigning only 3 stars for following reasons: 1. I extended my stay 3 extra nights which increased my stay to 10 days due to a death and birth in our family and had to pay the booking fee of $250 again to extend my stay. I do not support extremely poor customer service and will not be staying here again and I have a daughter and now grandson living here so I do return frequently to Aspen. I attempted to contact their customer service and was given no satisfaction or even a credit to use in the future. 2. Multiple times I returned to my room unlocked after leaving the room locked in the morning. I am a woman traveling alone at Aspen Mountain Lodge and this unnerved me each time I entered my room. I contacted customer service about this concern as well and again was unsatisfied with their response. NOTE: the only reason I am giving Aspen Mountain Lodge 2 stars is for their staff which is above and beyond considerate and helpful. The in house staff has no power to change a reservation - only some 1-800 king in the sky can do that and that is what I must be paying for.

The place was very cozy. It clean and the beds weren’t too bad either. Thank you