We love St George and we love the Sunset Beach community. We have stayed there for 10 years. The homes are always wonderful. This was our second year to stay at Sunset Palace. We did have some disappointments this year. Upon arrival on Saturday, we learned that the elevator was not working. This posed a great problem for us because we had my dad and another guest who are elderly and not able to maneuver stairs very well. When I tried to get help we were told the elevator guy would be by that day to fix it. That person didn’t show and I kept trying to get help and still no one came. We were finally able to get these folks upstairs and found out parts had been ordered an the parts would be in some time within a week. We would be leaving in a week! Several things seemed to also need repair or at best cleaned, updated or just taken care of. I’m not one to complain but it just seemed it didn’t matter to anyone. Someone finally came on Tuesday to fix the elevator and we did receive an offer to move to another house after we’d been there a few days but it was just too much once we had everyone in as well as luggage and groceries for 11 people. We felt like it just didn’t matter and just really disappointing after having such great experiences in the past. No one would even hear of any kind of compensation for us. My family says no more to this house that was so well suited for us in the past.

THE GOOD- The home itself is HUGE. We only had 11 for our stay and didn’t even use 2 of the bedrooms. The layout is smart and the views are 20/10 (feels like you’re on a cruise ship when you’re in the living room). The house is in a gated community of other vacation homes making the beach pretty private. We basically only saw the same 4-6 families the whole time we were there (and many times throughout the day there was no one at all on the beach - this was Labor Day weekend!). We even felt very safe to walk the beach at night or yoga early in the morning. The decks were awesome and also felt like you are chillin right on the beach - that’s how close the water is, it’s literally in the backyard (the pictures almost make it seem further away). Pictures of the house is pretty accurate (but dated). There are brand new stainless steel appliances in the kitchen including a wine fridge and ice maker. The beds are super comfortable and each room has its own “zone” for privacy. THE BAD - The outdoor shower head is rusting(but works fine for a rinse off)… actually the entire place could use a deep clean. The exterior sliding doors were hard to open so we sprayed some Pam(that’s all we had) to get them moving but they need to be cleaned and lubricated (the locks are also a bit rusted). The front load washing machine has a little bit of a mildew smell but it didn’t transfer to our clothes - I suspect a deep cleaning is needed there too. The media room is supposed to have surround sound but it’s really an incomplete system from the 90s that needs to be replaced by an inexpensive sound bar imo. THE UGLY- So… when we got there the tubs and showers were FILTHY…. Like the showers heads had gunk on them and tubs had dirty water puddles and small bugs (ALL 6 of them were like this!!!). The rental company sent out a cleaning crew the next day and every was fine but we shouldn’t have had the deal with that at all. Because of that we didn’t use the hot tub (didn’t really trust it was clean enough). The elevator was… there but in all honesty it felt a little rickety and hard to use. We couldn’t really figure it out at all (even with the instructions) so we stuck to using the stairs…. which wasn’t really that bad but be warned, there are 4 levels. THE CONCLUSION- Would we stay here again even with the issues experienced? YES! I wish I could have given it 4.5 stars because the issues sound a bit much but I’d only remove 1/2 a star…. That’s how amazing our trip and the house was otherwise. Like I said, Go ahead and book this one!

Had a wonderful stay at Sunset Palace with the family. Great ocean views and an amazing place to see the dolphins! This review was submitted while the home was managed by a different property management company.