Lovely, very clean hotel on edge of village. Beautiful pool area. Downside is that the breakfast is very poor. You have it on the first floor open balcony area. It means that the flies are everywhere. They should do what other hotels do and enclose it, put in AC and hence no flies. The breakfast staff are incompetent. The others are pretty unapproachable and make little attempt to interact. Things somehow how always seem "difficult". For example, I asked it they could help me with a ferry booklng and was told that they would have to refer it someone else who wasn't on duty. The same was true before I arrived in their email responses. They struggle to provide basic customer service - not helped because on entering and leaving the hotel you by-pass reception. Maybe they need to move it so the staff have to have customer contact. A shame really - because if they bucked up their ideas in terms of customer service this would be a great little hotel.

I was sold airport transfer at a double of the official price. The staff at the reception acknowledged that they know about the problem (currently the property policy), but the hotel management did not respond to my complaint.