I will suggest you to offer better food. The restaurant lunch/dinner is not the best.

Just perfect!

Very noise,we couldn’t sleep , party around

Luxe cabinets charged an extra fee per person, be aware of the that. Way to expensive!!

Great location , very high end and luxury . If you love to travel and luxury? This is the place for you

Beautiful view of the water and mountains. Super responsive front desk and restaurant on the grounds. Awesome patio and jacuzzi. We loved it!

Amazing place

It's such a wonderful property! the cabañas are large, well equipped and well-decorated. The hot tub on the balcony is amazing! We had so much space for our family. The hotel stuff is nice and super helpful. Every time we needed a transport (the hotel is spread through a large territory, so you want to get a ride from place to place) it got there very promptly. The beds a are comfortable! We loved the restaurant next to Aquatic Center more then the restaurant in the Hotel Brown. The breakfast was pretty good (It's in the Hotel Brown). We rented boats twice: one for the sunset lake cruise, it was breathtaking. And the next day we rented a speed boat with the wake board. The captain was amazing (same captain both times). He told us stories and showed some "hidden gems", and he has great skills driving a speed boat specifically for the wakeboard. One day we enjoyed a pool at the Brown Hotel. It's beautiful, would definitely recommend. Comes with the extra cost for Cabañas guest, but it's worth it, especially if you come early and it's not crowded.

All was great my only feedback that there’s No air conditioning. During the day is extremely hot at night it cool off .

Property is beautiful yet there’s lots to improve, sliding doors will not stay locked, very hot and there’s no air conditioning or fans. We requested fans and only one worked and pretty much had to beg to get it. Apparently they only have a few for this big property. Kitchen utensils were terrible, no iron or blow dryers available Although staff is very professional they have very little to work with. I say this is above them and they don’t have the proper tools to serve guest properly. Owners or management of this property should really try to improve because it’s definitely a beautiful location.

Great resort and unbelievable ambience. A definite treat while visiting Guatapé. Highly recommend!

Poor customer service

Great staff! Incredible concept.

My family and I stayed in a beautiful cabin it was 7 of us and we each had our own area lots of windows and sliding doors not much privacy, if your lights are on anyone outside can see inside cabin. If you’re coming from states please be ready for NO AC. It’s not needed at night but you will have one or 2 bugs in your property doors and windows stay open For ventilation. Make sure at upon arrival you stop to buy groceries before you arrive to your cabin. There is no grocery stores near by. Get ready to pay taxi taxi taxi everywhere you go. Overall this was a very very nice resort and the staff is extremely helpful.

Wonderful views!!

There are too many GREAT things to say about this place. The resort was amazing with friendly staff.

The logistics to get to the property are difficult. The road is bad. They charged us additional Tax and our confirmation stated all taxes paid. No way to make them understand The breakfast is extremely expensive. You need to get transportation within the complex to get around on a motoraton. But they are efficient and friendly. Beautiful cabin, clean and well equipped if you want to cook.

Second time staying in the Cabana's as my first experience was good in a small group. BE AWARE: THERE IS A 130.000COP/DAY PER PERSON FEE IN ADDITION TO THE COST OF THE CABANA. This mandatory fee made this a very expensive stay and because of that, it will be my last time going back. There are now much better places to stay in Guatape. Feels like I got ripped off renting a cabana for up to 12 people and having to then pay per person on arrival.

The rooms were very nice with spectacular views. This location is heavenly and the property is beautiful, but the roads inside and outside the complex are not good. I am not sure that such a great property hasn't solved this issue. The only way to travel inside and to the the town is in 3 wheeler auto.

The view is unreal- everything else the absolute worst. No working - lights, toilets, dryer, shower, hot water, You get the point- They charge for the pool- I literally paid for another hotel and left after 1 day. Find somewhere else.

Best place to stay in Guatapé

Great place, has an acuatic center where you can rent boats, jet skis, etc. Great service, warm people.

Property is unique but my group truly enjoyed our stay.

Have stayed here several times. Always excellent communication and service. Very quiet and is a perfect couples get away.

Amazing views, fresh air

Wonderful hotel property, short drive from Guatape and El Penol rock! best view of the Guatepe lake. The cabin are super nice, comfortable and big. I would book with out a no problem again. Road to the hotel is not pave, but once you get there is fantastic

Very unique property with cabins overlooking the lakes! The interiors are very modern, extra clean and well maintained. There is an excellent onsite restaurant as well with amazing food… cars are not allowed inside the property so you get around in “moto-chivas” with drivers that take you back and forth… great place to get away and disconnect.

great view

This place is a scam. DON'T STAY HERE! They advertise it as a hotel/resort...and charge you 5 star rates... however all it is is a collection of privately owned cabins. What is in the cabin is what you get and they are not the same. Different appliances, furniture, condition, etc. Once in the cabin, if something does not work (our dish washer did not work and had some trouble with the jacuzzi), when you call the 'front desk' after a long wait for them to answer they basically tell you that it's not their problem and push the responsibility to the owner of the cabin (who of course you have no contact with). Zero amenities in the property. The restaurant is independent (does not belong to Luxe) nor does the water sports operation. The views are beautiful but that is true of all properties on the lake. If you want to relax and have a great vacation with peace of mind and a good experience STAY ELSEWHERE. Save money get great Colombian service. At LUXE you will get ZERO service and will leave feeling stressed and taken advantage of... Expedia: please do your due diligence on this property and downgrade it. TERRIBLE EXPERIENCE.

We were pretty pleased about the property. We had a few things we needed to report. One of the tvs was not useful since it had no channel connection. They came to report it but they didn’t troubleshoot. Overlap they were responsive with the moto chivas to get us from the apartment to the restaurant. However, there wasn’t much else to do inside the property unless you wanted to pay extra for a boat tour, kayak or jet ski. The beach was not really accessible or kid friendly, so as a family property a pool was missed. Other than that the view was breathtaking and the drivers and staff very friendly.

Nice property! Sense of arrival and front desk not nice. Great property to have some peace unless there is a party on one of the Villas until 5am.Villa was great. Dangerous steps as there is no lighting going down the steep stairs to your Villa. Very dark around property. Restaurant needs a bunch of work slow service, food mediocre at best. Breakfast was the worst seen in Colombia, rather Pat that have it for free. Employees very nice but clueless. The best employees are the bellman very polite transport you everywhere inside the property. All in all I will come back and bring my own booze and food as the views are great and waking up at 6am in tranquility is the best. They do have some water sports on property.

Friendly staff with check in. Great location