Stay was OK. No towels in the room, when I told the receptionist in the morning, she didn't appear to care. Also I asked for an invoice, she gave me one with a figure lower than I had paid? Very odd. There are not many hotels in Sutton Coldfield, so I suppose there's limited choice. I printed a "real" invoice from Hotels.com :)

Over all is good

Nice bar. Very limited food menu. Comfortable room and bath room.

Very pleasantly surprised at everything about this hotel which is not aptly portrayed by the name.

The staff were very helpful and friendly. The bed was comfortable. Unfortunately too hot and noisy, as needed the windows open to cool the room a bit. The noise was due to road traffic and it was an unusually hot day

While the staff were pleasant and helpful, the room we were assigned need some TLC, the woodwork around the windows need a good portion of decorating; the shower screen in the bathroom need some rubber, the water keeps seeping out from under the screen wetting up the bathroom floor; because the bath is high to step in, they need a bath rail or handle so that more mature customers can able enter the bath. They could install a small fridge in the room with some water at least; the supposed bedside table where the lamps are not even one plug socket if customer wish to charge their phone, have to go across the room to charge the phones; the room was not smelling fresh upon entering, smells mouldy, but the very helpful receptionist addressed that. If some more attention is given to these rooms then this will be a good place to overnight or for weekend.

Near to the station

Hotel was wonderful until the club picked up at 10:30 and then it was non stop bass through the whole hotel until 3am . Such a shame that better sound proofing hasn’t been put in as the hotel is brilliant other then the noise making it impossible to sleep as my whole room was vibrating

Facilities too old

Very tidy and clean rooms, lovely food. Nice bar area.

I’m afraid that it wasn’t the best stay, the first night our room was not only absolutely boiling but we had music pumping till 3am as we were in the worst room close to the music! We were moved the second night but again unbearably hot and with the windows open you had the traffic, especially police and ambulances going past regularly and people shouting in the street, so we left exhausted. I can’t fault the staff though they were all very polite, professional and tried to be accommodating

Polite and helpful staff, hight street location so lots of road noise and old sash windows which didn't block any noise at all. Clean and functional but dates (no usb connections), all stairs to room so not suitable for anyone with motability considerations. No late food options. Wouldn't stay again.

Booked as attending a funeral disappointing choice of food only served til 9 and bar shuts at 11 service as freindly and helpful breakfast v disappointing for £7 as only had a muffin

Beautiful twin room with lots of room plus spacious bathroom. Was warned about noisy disco. Not too bad. Continental breakfast disappointingly sparce and cost an extra £7. Receptionist was lovely very helpful.

I arranged to stay here as I was attending a funeral and the wake was being held here. Arrived around 7 and asked if I could order food told I could order from the cabin in the garden and it was burgers and dirty fries. Was reassured there were other restaurants down the high street … after a 2 m mile walk into the town not a restaurant to be seen other than McDonald’s and kfc so walked back and eat in a pub a few doors down. Breakfast in the morning for £7 was poor yoghurts juice in a jug croissants in packets and hot water to make tea and coffee if I’d have known I wouldn’t have bothered. Room was quite noisy on the front as it’s a busy main road. My friend arrived late at around 10.15 and we were turfed out of the bar bang on 11 so had to go to our rooms. Overall clean and tidy and the staff were really helpful and friendly . I had a single room and cost was reasonable but my Freind had to pay so much more for a triple room as that’s all they had. Tried to cancel the second night as we found out about the nightclub without success - overall wouldn’t go again.

I have contacted both hotel.com and the fire service about my serious concerns about the morning when I was unable to exit into the reception area as the door was locked and the switch to open it was not working. The phone number to ring, given on an A4 notice in case of emergency, was unmanned. The fire service at least are taking the issue seriously.

Loud music playing until 3.10am. The warning of loud music only in small print lower down on the booking. Would never stay there again. Room in need of decoration asap.

The step to the bathroom. Should have hazard tape on it.no bath mat. Was very slippy. The night club was good.

Hotel was nice but could not open windows was screwed down,bed wasnt very comfortable and pillows was flat,staff was polite and very helpful,cost of drinks and food was quite expensive too.

It was nice

Bathroom was clearly not cleaned properly at all; dry toothpaste in the sink, hairs in the shower and dust everywhere. Very uncomfortable bed and pillows made it impossible to sleep well, coupled with the loud music from the bar going till 3am, something I did not know about at time of booking. It was noted in my confirmation email only but this info was only given to me after I booked a non refundable rate.

Not somewhere to stay during a weekend but staff were extremely friendly when approached

very nice boutique hotel

Property was fine, tho before checking out we had been watching 4 in a bed....the icing on the cake was the door handle coming off, meaning a battle to get out of the room. Continental breakfast? I had to ask for hot water for tea as the water in flask was cold, and I needed to search for a member of staff. Just cereal, yoghurt and cake, don't think that is adequate. Oh, and a warning on their website that the venue is a nightclub would have been useful. Not happy about being kept awake until 3pm by pounding music, and being told by a member of staff that we should have read the t's and C's before booking, accompanied by a smirk. Definitely would not recommend.

Great location, very friendly. Nice room but extremely noisy, music very loud until 3 am.. impossible to sleep and rest..

As stated in the description it was very noisy with music from the club and people chatting loudly outside. The heater in the room didn’t work. The knob to turn the shower on was broken. However the room was recent renovated and spacious. The bar area was lovely and staff were helpful

Even after 3pm, very loud. Was not able to get any sleep.

We had originally booked for 2 double beds in one room, when arriving we were in a family room with a double and 2 singles. I had checked with the hotel on the Thursday to ensure we had 2 double beds and all was agreed. The Lady on reception sorted an extra room for us with another double bed, no issues at all. Our shower in the family room had no hot water. When checking out I would’ve explained this issue only the woman on reception Sunday was on the phone. So never had chance. Other than that our room was spacious and modern. Bathroom could’ve been cleaned a little better and the hot towel radiator could’ve worked.

Too noisy

Really enjoyed the stay. The staff were friendly and helpful. Food was good and the rooms were clean.

this was an 'average' hotel, with limited food options. However, the receptionist - Louise - was a delight and very pleasant and made u feel welcome

The hotel and the area have been decent overall, clean, restaurant facilities. The issue is that there was very loud music at night, Friday and Saturday, until 3 am. Literally hearing the party downstairs and the buzzing.