L'hôtel est calme, à priori fréquenté par autre chose que des voleurs, mais en Suisse ils doivent être là ou on ne les attend pas !

L'attitude nonchalante et dédaigneuse du personnel qui explique que si on vous a pris quelque chose c'est certainement par erreur et que cela va revenir... Soit il faut être naïf soit idiot, soit les 2, peut être est-ce la combinaison des 2 qui défini le mieux le personnel mis à par la jeune fille à l'accueil le matin qui elle n'est que naïve... En tout cas en ne faisant rien, rien n'arrive jamais... Peut être nous faire écrire nos coordonnées sur du papier toilette au lieu du papier normal aurait été plus judicieux concernant le traitement dudit papier !

Room wasnt the room type booked but was satisfactory. Breakfast was overpriced for the offering.

The staff were kind and helpful who gave us a fan at least.

Did not meet my 4 star hotel expectations. It was more of a 3 star. NO AC in the room, impossible to be comfortable when temperature is 30+ Extremely cramped room with very little space around the bed. out-dated room style.

Staff was very nice, room was clean.

It was VERY hot in the room, no air-condition, big window with sun shining almost all day long. Additional they repair the parking so we hade a lot of noise. We got water to the room only in the first day (and stayed two nights).

Peaceful location & helpful staff - hotel also has some lovely Art Deco features

The staff were very helpful. Always happy to assist.

Parking was a slight problem due to the car park being upgraded

Location and rooms design

There is no AC

clean room, comfy, nice decoration

clean bed

As of April 2023 this (old, has to be said)hotel is under renovation. While no prior warning at the reservation is available, for the FULL fee you get a room and a barely decent breakfast in a very depressing basement room. Otherwise, this 4* hotel at this stage offers NO: - reception - clean entrance - lobby - restaurant or bar - dinner service

Clean room, decent size. Staff friendly. Good location.

Hotel is being renovated and this was not mentioned when booking. Dust sheets everywhere on the ground floor so no lobby or other facilities.

Very outdated and poor standard.

Old fashioned rubbish facilities

I like the location and the staff were family and helpful

No air conditioning in the rooms. Hot at night

Pretty good location in Fribourg, room size of the Junior suite is generous, room was clean

Very cold in the room, would not recommend staying in such hotel if you are not used to low temperatures during sleeping. Breakfast was poor, without any hot food except some boiled eggs - for a Mercure 4 stars rated hotel in Switzerland, the overall experience was bad.

location

very old furnished old style

The location of the hotel is perfect , close tot the old city and the perfect location for a visit in the city. Staff on the hotel is very helpful and friendly , breakfast is more then good , ifyou can't find a thing then you have not looked well enough

The rooms were outdated for the price you are paying.. old fashioned furniture , beds are hard and this is one of the view hotels where you still get a room key as in key.

Location, cleanness & service

Nothing particular