Grear

Lobby is excellent the rooms otherwise are a bit run down had to call maintenance on one of the rooms we booked the other one bed seemed very flimsy

Staff was helpful and efficient.

Failed to provide information about elevators not working. According to staff elevators hadn’t been working for the past month. It felt unsafe with so many guests, stairways close and only option was the one elevator for numerous floors.

My family always stays here loved it but unfortunately not a big fan of them charging for parking now $11 a night..

Really clean

Roach right when we came in the room. Lamp shade not working, tub flooded. Front desk very rude!

Elevators need to be updated as long as the tub in the bathroom looked so dirty. The a/c unit vents also had what looks like mold on them. Overall need to be cleaned better.

Variety at breakfast and indoor pool

Its an average hotel. Has a decent bar and restaurant. The only thing was the elevators where out of service. You either had to do the stairs or walk to a pool/service elevator.

When reserving at expedia, the title said that breakfast was available, then we discovered that breakfast was not included. We have to pay an extra 100.58 dollars for breakfast. (4 people)

Person checking us in wasn’t very friendly and didn’t provide us with basic information such as extra charges or check out time. Walls were very thin and we could hear the person next to us snoring.

Very attentive and friendly, the girls at the reception

Had to pay to park. Booked on Expedia for a reasonable price and got there and was hit was all these other fees. Rooms stunk. Elevators didn’t work. Breakfast price $20 per person. Needed a pull out couch with bed and the one they gave us had no sheets or extra pillows. Asked for extra towels and bedding they never came.

Not expecting the most best experience but at least a decent one. Service was nice and helpful. Room was quite dirty, no trash bags, shower was visibly dirty, cracked sink and walls in the tub as well as rust, dusty appliances, and the couch smelled like body odor. The elevator seemed also broken because it never let me go down, I would always have to go up and hope that someone else was going down too.

I stayed this property for 3 nights didn't sleep at all due to crazy noisy. And bathtub was dirty and terrible hotel ever!!!!!

The one thing I didn’t like was they started charging for marking. I stay here almost every month and the front counter attendance said they started it in March, which was not true because I’ve never been charged a parking fee. Other than that, my day was absolutely amazing!

Not much parking, ac don’t blow cold

Everything was great.

Excelent

The room was not clean, with visible signs of neglect, such as the bathtub being dirty with footprints, the floor not being broomed, and the refrigerator not working. I reported these issues to the front desk assistant who assured me that someone would be sent to address them. However, no one arrived, and this lack of follow-up was disappointing. As a result, my overall experience was not satisfactory.

The hotel was okay, however the elevators did not work properly, even after the service technician worked on them. Other than that, the staff was friendly.

Customer service is ok. Place is out of shape very dirty old!! I found trash all over the room the condition of the place is awful. Trash hairs dental floss other personal items dirty in the bathroom!! The sheets with stains. Carpet run down with stain

Close to a few restaurants

Very couteous staff enjoyed my stay.

We booked last minute for a 4th of July trip to Knottsberry farm and this was about as close as we could get to the park. It was terrific. Easy off the highway, next to multiple restaurants and a gas station. The staff was so friendly and helpful. We paid for the breakfast deal and it was well worth it. There is also a Peetz coffee in the lobby. The parking was easy and was $10 per day. I’m only give 4 stars for 1 reason. The elevators are in disrepair. There are 4 total but only one in the main hallway was operable. No matter where you were, the lights on the buttons didn’t work so you couldn’t tell if it was coming or going. For safety the elevators need to be fully functional. You could use the service elevator but lights and digital displays didn’t work on that one either. Other than that minor annoyances I would give this hotel a five star rating and we will stay here again.

Our stay was great Hotel was well kept staff was great

very close to disney and you don't pay the Disney mark up to be closer. Very nice stay

The staff at this Holiday Inn were super friendly and helpful, and our room was fine. My main complaint was that the elevators weren’t working during our 3 night stay. At times, one of the three main elevators would work. Other times, none of the three main elevators would work. We would be sent to the service elevator through the “bowels” of the hotel where we would find a line at that elevator. Luckily, my son and I are able bodied and were able to walk up the 6 flights of steps to our room any time we needed to. It was just the extra time and energy needed for this inconvenience. There were a couple of tour buses unloading when we were arriving back one time, and it was a mad house trying to get all the tourists and their bags up to their rooms with only one working elevator for this pretty darn big hotel. But, again, the people were friendly, and the front desk worker was very accommodating when I had to ask him to get someone to unlock the door to the stairs so that we would climb them to the 6th floor at 11:00 pm:)

Staff was excellent!

Comfortable. Clean, very good restaurant

The staff was very good. When we arrived and departed.