The hotel is lovely, the rooms comfortable, the location across from the beach superb, staff was excellent. The pool and hot tub were cold and the gym was very small with broken equipment.

Very nice. Wonderful staff and friendly atmosphere. I will go back.

Great welcome staff and security. This is a classic, Windsor Hotel, not a newer, modern sleek-hotel. Very clean hotel. Technology will need to be updated. No usb outlets to charge smart phones and/or electric tooth brushes. This definitely needs to be brought current!

Value for money stay

Great place to stay in Barra da Tijuca. Across from the beach, safe walk around the area, good restaurants close by and easy parking.

Need a better hair dryer.

Amazing stay, first class!

Great location, poor condition, the staff can be more gently and friendly.

It’s max a 3 stars. Amenities are basic eg no kettle etc. room is spacious but fittings are dated. Rooms need to be refurbished. Lifts are scary, doors close even when you press open. Once it even skipped floors lucky it didn’t plunge. Breakfast was acceptable but not value for money. Staff were generally polite and service was on point. Location was good - close to beach and some restaurants.

Overall, the hotel and the service were good. The breakfast was especially magnificent. However, the room was not clean. The faucet and the metal fixtures in the bathroom were rusted. Also, there were spots on the furniture upholstery.

Great Hotel

Great Location

The staff here were not hospitable, and seemed to not like English-speaking guests (when they themselves spoke English). For instance, my room's safe did not work on the second day. When I called down for assistance, I was put on hold and hung up on *twice*. When I visited the desk to say the wi-fi in my room did not work, they said I needed to go to my room and dial 9 - when they could have just done this from their own phone. No one explains the beach towel pick-up clearly. And then, they will tell you they can book a tour for you, but when we asked them to on our way out, we came back at the end of the day and given a card, telling us we could book it ourselves. Also, we had been to breakfast four times before we were offered made -to-order options; no one bothered to tell us and it isn't obvious. As for the room, decently equipped, but how can a beachfront hotel have no place to hang a wet suit in your room? Rugs was stained, sheets were coarse and not comfortable.

Ok

Everything

Great facilities. Ease of location and security in and around the hotel. 17th floor with beautiful view

Everything was fine, Staff was friendly, location perfect for shopping and dining.

Nice location, needs renovation

In front of beach, good conference venue

You can take my review with a grain of salt, my opinion the hotel is an old hotel probably made when Die Hard was in the theaters and had never been undated since! There service was okay we had some issues in our room which they tried to fix but the issues we had where not fixable the items where just old products which need to be replaced. Again I’m not out to bash the hotel but it’s not my thing I like smaller boutiques like hotels this is a big outdated hotel with nice people that work there.

Across from the better (less crazy, cleaner and more natural) beach in the Rio area. 30 minutes from Downtown and the craziness of Copacabana. The hotel is a solid 3 star property with a simple lobby, old amenities and aging facilities. Staff were hit and miss, the gym broken for the 5 days we were there (needed one single bolt) hot water took 10 minutes to reach ‘warm’, and although we complained about the air conditioning, no one seemed to be able to fix it. (So we froze the whole 5 days) That all said… it’s a good value and the staff that were good were great. The beach is amazing and it’s a great neighborhood with an amazing Italian restaurant next door (Fratellis) Great value for money… and it’s a solid 3 star hotel.

Our trip to Rio was initially planned as a work conference though my family was able to join me. Overall, the hotel itself was gorgeous. Impeccably clean and modern. The food in the hotel restaurant and various bars was really good. The attention to detail in the conference center could not have been better. The pool was pretty though small. The hotel proximity to the beach compensates for the small pool. My only complaint was that I am an active person and enjoy using a gym in the morning time. The hotel gym had a # of equipment pieces that were broken. I would stay at this hotel again without hesitation. The Windsor Barra made our stay in Rio exceptional.

The hotel has very high standards and it shows, breakfast is great and the location in front of the beach is ideal. Hotel's restaurant was also very good. It could improve it's internet, Wi-Fi is not good and it gets disconnected with no aparent reason a lot. TV in room is smart, but for some reason is not able to connect to the Wi-Fi.

Great location for vacation!

In summary, very disappointing. Marketing photos are a lie, no umbrellas by the pool, no sunbeds or umbrellas on the beach. We asked the duty manager and they claimed that they can't have umbrellas by the pool due to the wind but hotels opposite with the same level rooftop pools have them and from old photos it appears this hotel used to have them. He also claimed the ones on the lower level have broken. Like so many things in this hotel it appears hotel management are unwilling to invest in replacing old and broken things. The rooms are looking very old and worn, with mould on the ceiling of the bathroom, and clearly haven't been updated in 20 years. The level of cleaning isn't great which makes it worse. Level of service and room amenities are also poor: had to call 3 times for a baby cot bed and iron for the room, and no coffee/tea making facilities in the rooms. I don't understand how this hotel can be classified 4* without basic amenities and such old/worn decor. Also don't bother trying to order food at the rooftop pool as it takes over an hour when it's busy, despite them saying 15mins, and they don't keep track of who ordered first so don't be surprised if someone else orders after you but gets their food sooner. A huge shame as the location is amazing. The hotel could make a lot more money if they were willing to invest.

Amazing stay, will definitely come back in the future

The people is extremely nice and friendly. Howe ver, the property requires attention for the guest rooms. The fact that no complimentary water, coffeee and tea available with a coffee machine or similar is not acceptable for the room rate.

The hotel is a fantastic location right in Barra Da Tijuca. The ocean and beach views from the rooms and from the rooftop pool are breathtaking! The hotel is not brand new but the rooms were spacious, clean and very well cared for. The breakfast buffet is an incredible spread with so many fresh and delicious options for all. We enjoyed our time and the hotel so much extended our trip to stay an extra night because it was that awesome! But the best part of this hotel was hands down the staff and service. You truly feel you are in a 5 star hotel with the amazing level of service. I wish I could name all who helped us but everyone from the check in, front desk to the servers and bartenders, to all the staff at breakfast and the security guards, bellman, housekeeping, every single staff member treated us with the utmost level of kindness and superb service. This is what made our stay so memorable! Ok and the views plus location can’t be beat either! We are planning another trip to Rio next year so we can stay at the Windsor even longer! Thank you for a fabulous stay and for your commitment to providing excellent customer service!

Great service and location is perfect

We thought that the Hotel for the cost of our stay was a good value. The property was nice and the staff were excellent. Food in the restaurant was outstanding. We enjoyed our stay and my wife and I both said we would stay there again.

I liked the price. They will screw you over if they get the chance. Beware.

The hotel is on the beach, security at the property is great and they are serious.Breakfast is amazing, worth to include in your package.