Thank you for everything. We had a wonderful trip! Easy check in, clean house, ski in and out right there, etc

The property itself was exactly as described. It was clean, well maintained and even had firewood for the fireplace (nice touch). The interaction with Vacasa was extremely poor. We had an issue with not being able to lock the main door and when I called Vacasa, they provided instructions on a Schlage, however, the lock on the door was a LockState. They could not find instructions to fix the issue. They finally told me someone would bring a key shortly. When we returned from diner 2 hours later, there was no key. I texted Vacasa and was told that I could pick up the key or someone would bring it - I opted for them to bring it to me. Again, no one brought the key. The next morning I texted again, and was told the same thing, someone would bring it. I told them to leave the key under the mat as we had plans to go out. When we returned 8 hours later, still no key. I texted yet again that evening and was told I could pick up the key or someone could bring it. This time I opted to pick it up, which I did and finally could sleep since the main door would now be locked. I was frustrated because they kept apologizing and asking if there was anything else they could do and I continued to say that we needed the key because the key code pad was broken. They again "apologizing for the inconvenience" and asked if there was anything else they could help me with. I will never use Vacasa again. You call California and your in Vermont. NEVER AGAIN ... Vacasa.

Apartment was exactly as described, clean, organized… absolutely no complaints there. However, upon arrival we discovered that the touch lock on the door was not working and was simply open…After contacting the staff we discovered that we were supposed to pick up physical key at a totally different address - this part was never mentioned a single time in any of the communications. After checkout we also had to drive extra 7min out of our way to drop the key off. To the management of the property- please communicate the check in process clearly

The facility was very nice, clean and quiet. My only 2 problems were the reason I chose this place is because it’s off season and I knew it would be quiet. My whole objective of the weekend was to chill by the pool and hot tub. On the day of at 1:30 I got an email stating that the pool area was closed due to a flood that happened a month prior. This needed to be listed in the description or at confirmation. We were given a pass for a pool in another nearby facility. That facility was fine but not at all what I was looking for and never ended up using it. It was very much for families and I went away to get a break from the kiddos. The second was there needs to be info on how to work the lock keypad for the front door.

Property was on a trail that gave access to two different lifts. Easy to get on the mountain.

Home is spacious, well maintained & convenient. Just a short walk to the blue slope Upper Moonshadow trail. The only thing was the wood fireplace didn’t seem to be vented well. We started the fireplace the first night, but it got pretty smoky so we didn’t do again the rest of the stay. The way the property was managed (checkin process) wasn’t good. We got a text for our checkin but the wrong key # was provided to us in the text. We had to drive back to the management office a 2nd time to get the correct key. Also, safety is of concern here: keys of all rental units were there available in the “key box”. And though the management company tried to “randomize” the key # to the unit # (not matching each other) to give “safety” yet there was a poster right where the keys were telling exactly what key # was for what unit #. There was only 2 keys to our unit when we picked them up. And when we returned our 2 keys, there was 1 key to our unit there. So someone had a key to our unit. This is a very very poor & unsafe system.

Great stay