Excellent property would stay here again

We loved staying there. Great place. Will be back next year!!

Disaster!!!, I choose this rooms to spend time the day of my birthday at this great location, I rented two rooms, my friends, my wife and I get there the day of my birthday, nice welcome at the location, but when we get to the rooms, we find dirty towels, personal trash, beds not made, and both rooms dirty, what a bad experience!!, its my birth day, we were planning to spend the afternoon at the beach and pools, we cannot change, get our clothes from the luggage, ufff. We contact the people that manage this and they apologize, and told us that they were going to send the cleaning crew, my wife is mad, my friends uncomfortable, some time has passed, we do not know what to do meanwhile, front desk tells us that cleaning is not covered by the Ritz Carlton, since these rooms belonged to other owners, so we just had to wait, then they called us and told us that they will give us another room to change, so we get the keys, we go to this room, and we get ready to go to the pool, by this time three hours of my birthday are wasted. Any way, bad management, and Ritz Carton should not sell some of their rooms so people can rent them, bad reputation for the hotel.