on the beach but as it out of season nothing open

breakfast was atrocious there were scrambled eggs sausages and boiled eggs which were in a chafing dish with no heat so everything was cold the rest was very basic bar/cafe only open from six no free water in room had to pay internet very poor and lost a number of tv stations

it was clean and new

couch was uncomfortable

really clean and elegant place with great facilities.

breakfast choices could be improved.

The rooms were big and cleaned daily and the staff were friendly enough. The lady on coffees at breakfast was particularly nice.

The beds weren't the most comfortable but were ok . It's a good 35-40 minute walk into the main port where you'll find a lot of the restaurants so be prepared to do a bit of walking or drive. The "private beach" is actually a beach restaurant called 'La Lancette' which has really lovely food and staff, however it is 25 euros a day for 2 beds so factor that in.

Good facilities closes to water and walking distance to many restaurants

spa was amazing. great hotel, excellent service, very clean. everything was perfect

the structure

the staff

Clean location, friendly staff.

Long time Waiting at the elevators, no sound proof doors -you Could hear everything in the corridor.

The breakfast and the location were good. We liked the design of this hotel, but that's about the only positive thing of the whole experience. The Smeraldo hotel has 2 nice pool areas but is not servicing the pools with any drinks or snacks which a standard service provided by all the hotels in the area, which is not to understand. We furthermore like to mention that, the restricted opening hours of the hotel bar, from 17.00 hours to 23,00 hrs (on a Saturday evening, on the peak of the holiday season) we did not expect either.

Lack of services of the pool area's and limited opening hours of the hotel bar,

everything

nothing

location, hygiene, spacious, balcony, view

shower cubicle very small

Rooms were clean. The personnel was friendly. The spa was very nice and the view was amazing.

The beds were uncomfortable and very hard. They should be changed. The hotel should renovate itself.

The location of the hotel is perfect, in front of the hotel there is a classic itaian beach with sunbeds and umbrellas (for which you'd need to pay), but next to this beach is the "kid's beach" where you can enjoy yourself for free. The hotel's own pool is also great with lots of sunbeds and umbrellas.

located close to San Gimigano

The room was spacious and the balcony big, with nice patio furniture. It is a lovely facility all round.

No problems to mention.

We were there in the off season and the hotel was virtually empty however no offer was made of an upgrade. We have been in similar hotels around the world and as a marketing gesture, a free upgrade has been offered when the hotel is empty. Our room was right next to the elevator so in a poor location and a bit noisy. The hotel is comfortable but they are not interested in generating great reviews.