The floors were dirty - we had to buy cleaning supplies and clean ourselves. My 11 month old was crawling around - there hands and knees were dirty after crawling on the floors, our socks and feet were filthy - we cleaned the floors Dust was under the beds - when you have an infant that is crawling they soon find the dirt on the floor The Rubbish bins had not been taken out to the street in several weeks as far as I could tell - all the cans were full and numerous rubbish bags were piled up around them in the small yard at the back. As result we could not use the yard until they moved the excess rubbish bags- this took 9 days. On the Bin collection day - I had to put the Rubbish bins out - despite being told they would have someone do it the main shower was so hot and could not be adjusted - it was unusable and unsafe - we asked for it to be fixed - it was not. no double beds - the single beds were uncomfortable and pushed together are uncomfortable for couples used to double beds furniture uncomfortable and not enough of it its a shame - nice location in a nice area of Preston if cleaned correctly and some new furniture and beds and the Rubbish collected properly it could have been great as it was I would not recommend for anyone until changes made