Dirty room and not enough soap or shampoo to shower with

It felt safe being there on the 8th floor. convenience to the airport.

The shuttle and the lack of communication from the staff. We had sent enquiries before leaving our country and they never responded. We rang about the shuttle transport to the hotel the night before we arrived (this was one of the questions we had asked prior to arriving in the USA.) We were told it just comes around the terminal, we said we were arriving at the airport and we were told ok. When we arrived, we were in the wrong place from the info given to us from the hotel when we landed and we called them. We asked airport staff and were told where to go to get the shuttle. We waited over an hour and a half for the shuttle to arrive It had not passed us in this whole time. We rang every 15minutes about when it was arriving, as many other hotel shuttles had come by many times. We had made 4 phone calls and kept getting told it is coming. Another customer asked us had we seen the shuttle, we said no and he agreed with us, he said he had made 3 phone calls as well. After an hour and a ten minutes the shuttle went past and wouldn't stop for us saying they were full. We then had to wait again for another half hour. We were FROZEN through to the bone from the cold winds and cold temperature, waiting in the cold for this long. I am hoping I do not get sick from being frozen. We were not game to go inside in case it drove past us. There needs to be a much better way of organizing the shuttle.

The manager threw me out because I’m transgender. But I’m sure she’ll get away with it. Three days after facial feminization surgery.

I didn’t like the managers transphobia. It’s not really transphobia. It’s more like transgender hatred.

Super le personnel au top

L sécurité

The room was clean.

The lobby was really crowded and the check in experience was extremely slow.

La ubicación con relación al aeropuerto LAX es muy cercana, sobre todo cuando se requiere volver al aeropuerto en las primeras horas al dia.

Separe este hotel porque constaba el traslado desde el aeropuerto hacia el hotel, sin embargo, deberían precisar que solo efectúan este traslado hasta las 22:00 h, y que posterior a esa hora ya no lo realizan, nuestra familia perdió el tiempo esperando dicho traslado, ya que no disponíamos de internet para comunicarnos de manera inmediata con el hotel.

Tiene excelente ubicación ya que esta en una zona cerca del aeropuerto y hay varias plazas alrededor

Ok location, good to be near airport to catch flight, complimentary transport to airport, security at the gate was good too

Prezzo conveniente, ma in futuro preferirei spendere qualcosa in più e andare altrove. Camera pulita.

Zona molto rumorosa e camera poco insonorizzata. Personale sbrigativo. Letto scomodo. Camera spoglia, online sembrava più carina. Infine i conti al check-out non tornavano.

A very clean and updated facility. Staff was friendly and informative, rooms were decorated with a modern look, and clean beds and bathroom. Suites are located right near LAX airport and long-term airport parking close by. Although I didn’t use it, they do provide shuttle service to airport.

Although there was ample secure parking, I had to pay a separate fee not included in the room rate to park in the lot as a customer.

Es muy ruidoso, se escucha todo el paso de los coches

Me hicieron un cobro extra de 50 dólares después de mi check out, del cual no me explicaron a qué se debía ni siquiera me responden los mensajes… no lo recomiendo.

The only positive was the attitude and professionalism if the front desk lady that processed my registration

I was charged over $75 extra that cannot be explained. When I checked in I was told my rate, including parking and taxes, was $120.00. My card was charged $195.88. I realize Los Angeles is going through tough times economically, but getting cheated in this manner is improper and unethical. I did not get a receipt when I checked out, so it has been impossible to get the overcharge corrected. Needless to say, I will never be staying at this hotel chain again!

La ubicación

El trato del personal y que pidieron hasta identificacion a todas las personas y contaban todo

It was convenient to the airport, and it was clean. Good for a one night stop over. The rooms were a decent size though.

I did not like that the parking was paid, and the noise in the hallways and road made it hard to sleep. There was no shampoo available in the bathrooms, and the bath did not run hot.

En primera que el servicio de suttle no cumplió con el horario y tuvimos que tomar un Uber para llegar del aeropuerto al hotel y segundo que ma habitación tenía mal olor, era marihuana y se supone que pedimos un espacio no smoking.

How cheap the room was

Being specific about what room I was renting. Thought I rented a suite and was given a basic room

Location

Price

I liked the ice machine, elevators, friendly staff, and the security on the premises is all what I liked

Several things made me upset. Upon entering you get a 15 minute ticket to park your vehicle. It took me 19 minutes to check into the motel and I had to pay $6. I was towing a small 5x8 trailer and I wasn't allowed to park it in your parking lot. I first called your other motel 6 blocks away and they told me to book my stay at the Motel 6 near the airport because I had a trailer.I told staff I can unhook it, and they said no. I had to park it 3 blocks away in a shady character neighborhood. I had to walk back in a very unsafe area with homeless people asking me for money. Each guest should have at least one free parking pass.

ホテルは古いが施設は綺麗です。 シャトルバスの運転手さんが親切でした。

現地決済で予約をしていつものように パスポートとクレジットカードを提示したが ジェシカと言う女が 貴方の支払いに問題が有ると Booking.comに電話しろと番号を渡された。 現地決済なのに支払いに何の問題が有るのか聞いても 電話しろしか言わない。 私はあんまり英語が上手くないので聞き返すと かなりの早口でまくしたてる。 あまりにも聞き取れないので 翻訳アプリを使ったほど。 優しさのかけらもない女。 その後Booking.comのサポートに電話し 親切なサポートに事情を聞いてもらったが どうもネット決済がされて無いと　 ジェシカと言う女が勘違いしたようだ。 最初から現地決済で予約をして パスポートとカードを提示してるのに 自分の思い込みで 話を聞かなかったからだろう。 結局 最初に提示したパスポートとカードで　 チェックインしたが 実に1時間半も無駄な時間を取られた。 そもそもこれは 私が確認する事なのか？ ホテル側が確認する事だろ？ それを客に直接電話して確認しろとはどう言う事？ もちろん謝罪など無い。 当たり前のような顔をしていた。 チェックアウトの時も居たが 何も無かったような顔をしていた。 不愉快で顔も見たくなかった。 私は何十カ国も旅をし 色んなホテルに泊まったが こんな失礼な目に有ったのは初めてだ。 どのホテルも親切で快適であった。 こんな失礼なスタッフを ホテルの顔であるフロントに置くのは 考えた方がいい。 私はもう二度とここには泊まらない。

Nada

El lugar

.

.

I like it that was easy to change room coz the first room assigned to us smells like somebody smoked cigarette there. The rooms are clean and neat except for the cigarette smell.

The male stuffs were all very pleasant to talk with and very accommodating except for the female stuff who checked us in. She doesn't seem very friendly and is not attentive, a little irritated when asked with questions.

Nada

Todo

Location and daily room service.

Noise and service from the front desk.

Staff no pleasant and on top of everything you do must pay parking fee 16.50 per day- this was no day in booking website and also too plenty of other hotel in area with similar price and no pay parking. Ridiculous if staff are no pleasant or professional.

Everything.

Ubicación

Espacio

Clean, staff welcoming and close to airport and restaurants. Shuttle bus service. Room spacious and clean.

One elevator was not working.

Gar nichts bis auf die Lage im obersten Stockwerk auf der von der Autobahn abgewandten Seite.

Wie so oft ist booking.com wieder mal nicht bei Konflikten mit der Unterkunft behilflich. Einzelne Bewertungen sind den Unterkünften völlig egal. Die Buchung enthält einen Preis und eine Leistungsbeschreibung. Es ist also ein Vertrag zwischen Kunde und Unterkunft mit booking.com als Vermittler zustande gekommen. Wir haben den Preis gezahlt; die Unterkunft hat nicht die beschriebene Leistung erbracht. Das kann nur wieder ins Gleichgewicht gebracht werden, wenn es eine teilweise Erstattung des Preises gibt. Das ist ganz einfaches Vertragsrecht. Wie es zu der Diskrepanz zwischen Preis und Leistungsbeschreibung kommen konnte, ist dabei völlig irrelevant. Der booking.com Kundenservice wird von uns die schlechtest mögliche Bewertung bekommen, denn die Kundenservice Antwort ist total inakzeptabel.