We arrived at 3:40 with a 4:00 check in time. The place was clean and unoccupied when we arrived. We contacted vacasa to get our code activated but they wouldn’t activate it 20 minutes early. Instead we stood in the front yard/driveway and waited. When it was 4:00 the code we had didn’t work. We spent another 15 minutes getting the lock reset and a new access code. The next day when departing the home to meet up with our family for the day, the front door would not lock. We spent approximately 30 minutes on the phone trying to get the lock reset. Not what we intended to do on our vacation. The end result, the front door wouldn’t lock and a technician would have to come out and make a repair. So we couldn’t depart because the house was open and our valuables were inside and no idea when the repair would happen. The representative I was talking to reply didn’t give a shit that I was spending my day at the house waiting on a technician with no ETA. We loaded up our stuff to take with us so we could get out for the day. The representative said I would receive a call or text when the repairs we made. No call or text was received. We when arrived at the home that evening, I believe repairs were made but no code was needed to enter the house. Just pressing the Schlage button activated the lock and the door opened. Great job. Checking out the next morning the door locked for would not activate so we couldn’t lock the home before we departed. Start up dish washer tablets would have helped or at least dish soap. No full length mirror for the ladies getting ready. We were in town for a wedding. Twin bedroom mattresses sucked! Maybe good for someone under 100 lbs. The should not be advertised as a bed for an adult. We ended up getting an air mattress and putting it on the floor. We do business with Vacasa for our annual ski vacation out West. We will never stay at a Vacasa property again. The people we had do deal with on the phone for the issues we had were awful.