Excellent neat and well kept

Troublesome to get keys and responses and parking costs should be informed well in advance

The place was clean and nice, although I was only there for one night and had to book it last minute due to an unforeseen change in plans. The view was great, and it definitely was centrally located close to the train station and both Kitchener and Waterloo. There is also a hot tub and jet pool available on the second floor.

There was a $79 "cleaning fee" that should have been included up front with the price. It was a bit of a shocker to see that charge after I could no longer get a refund. Also, there some issues getting the keys to the place, as that was less straightforward than I would have liked and required multiple long distance phone calls, waiting for the concierge, and generally took over an hour just to get in.