The fellow in the lobby was amazing!

The unit had been rented to someone else and we were left waiting (hungry and tired) in the lobby for two hours waiting for a response from the manager of the property. Eventually, we were told to figure out accommodation for ourselves. Booking, com found us another place, which we booked, only to find (after a taxi ride and another half hour on hold, waiting outside a locked gate) that it was unavailable too! By this time, it was dark and the taxi driver took pity on us and found us another place.