Hist is friendly and responsive

Just as expected

I never ended up staying here so I can’t state its condition. But, unit is on 2nd floor with no elevator which wasn’t disclosed. (It is now stated due to my request) Due to a disability I wouldn’t have been able to get my bags up the stairs & so I couldn't physically stay here. I only found out about stairs from a video that was sent about how to check-in. Otherwise owner never disclosed . Owner is very disrespectful, condescending, and kept 100% of my money. He originally stated he would refund half (as it was over $2000) & changed his mind because i couldn’t process it on my end. VRBO supervisor was involved, said he explained to owner I had no ability to cancel the reservation as it was too close to when I was leaving and the owner was rude to both of us and refunded nothing. VRBO stated an investigation is being conducted into his properties. I would not recommend staying at a place owned by this man because of the way he handled the situation. He was very unprofessional, had no empathy and I’ve never been spoke to so rudely in my life.

We enjoy our stay and it was close to universal studios which was even better with all the traffic in LA!