The purpose of the trip was for my family vacation. Upon check-in, we had to visit a time share counter. We informed them several times we were not interested but they persisted and event texted and called the next morning to see if we changed our mind. There was flooding on the first floor. Our AC stopped working which caused a family of 8 to have to move to a different unit. We had to also move our hot dinner that we just cooked. The property took over an hour for someone to come check the AC. It was over 90 degrees and we had my elder mother. We moved and we told we would receive help. No one came to help us. When we moved. Our toilet flooded the entire bathroom and the AC again was not working. We waited again for maintenance. For compensation for the inconvenience we were offered a refund of the resort fee, $100 AMEX gift card, and two 7 days/6 nights trips. We have not received anything!

Property is about 15 minutes from Busch Gardens and Water Country. The check in wasnt difficult but you get harrassed to do a timeshare promotion. Property is really nice and it was not stressful having young kids in the house. All rooms have king size beds and own bathroom. Overall, it was a great stay and will stay here again when we come back to the Amusement parks.