Really nice hotel but needs a few cosmetic fixes in our King Premium room. It’s almost a high end hotel but not there yet. Very comfortable but LOUD doors and staff singing in the hallway at 9 in the morning. They also have robot that I met on the elevator! Parking was not free, tight and not abundant.

Nice comfy

Nice comfy

The hotel has a great location. There are tons of walkable restaurants and stores. The rooms are large. Deluxe rooms are the same as standard except they don’t back up to the freeway. The “deluxe” rooms do face the parking lot and other busy streets. The hotel staff ranges from excellent to downright rude. There are staff that are kind, friendly and are great at their jobs. There are others that are so rude that I would avoid them at all costs. Questions receive completely different answers depending upon who you ask. Guests smoke in the hotel regularly and it is difficult to keep the smell of marijuana out of your clothes. The room that I stayed in, has bugs that come in and out from a hole where the bathtub and tile floor meet. A pest control person visited when I was not at the hotel, and I was told mom bugs were found. I have photos of beetles and cockroaches. Many things in the hotel rooms are broken. Guests complain about the same things, and most staff act surprised when informed. If there’s a line at the front desk, you’ll hear the same complaints over and over. Most staff pretend the broken a/c, tvs, lamps, lights, etc. are concerns they’ve never heard before. The hotel actively advertises a restaurant/bar but it hasn’t been in operation for at least a year.

The hotel has a great location. There are tons of walkable restaurants and stores. The rooms are large. Deluxe rooms are the same as standard except they don’t back up to the freeway. The “deluxe” rooms do face the parking lot and other busy streets. The hotel staff ranges from excellent to downright rude. There are staff that are kind, friendly and are great at their jobs. There are others that are so rude that I would avoid them at all costs. Questions receive completely different answers depending upon who you ask. Guests smoke in the hotel regularly and it is difficult to keep the smell of marijuana out of your clothes. The room that I stayed in, has bugs that come in and out from a hole where the bathtub and tile floor meet. A pest control person visited when I was not at the hotel, and I was told mom bugs were found. I have photos of beetles and cockroaches. Many things in the hotel rooms are broken. Guests complain about the same things, and most staff act surprised when informed. If there’s a line at the front desk, you’ll hear the same complaints over and over. Most staff pretend the broken a/c, tvs, lamps, lights, etc. are concerns they’ve never heard before. The hotel actively advertises a restaurant/bar but it hasn’t been in operation for at least a year.

This place was horrible especially for the price. The room was not the cleanness. There was hair in the shower, the floors were dirty, the shower head was dirty, the vent in the bathroom was dirty, stains on the rug. And everything was in poor condition. There was holes and scuff marks all over the walls. The handle on the bathroom door was falling off, paint job was messed up, the closet doors were not hung correctly, cracked titles. And then there was the staff member who was working the night we checked in. He was rude, didn’t give us any information on the hotel, fee’s, nothing. Before we got to the hotel I had called to ask a question and he was rude on the phone as well. He had a very bad attitude and even though he didn’t know why we were staying there it was not a pleasant start to our stay. We were only staying there because we got evacuated from our house due to a fire and after a long and stressful day, being welcomed with rudeness made it worse. Never staying there again or recommending it

This place was horrible especially for the price. The room was not the cleanness. There was hair in the shower, the floors were dirty, the shower head was dirty, the vent in the bathroom was dirty, stains on the rug. And everything was in poor condition. There was holes and scuff marks all over the walls. The handle on the bathroom door was falling off, paint job was messed up, the closet doors were not hung correctly, cracked titles. And then there was the staff member who was working the night we checked in. He was rude, didn’t give us any information on the hotel, fee’s, nothing. Before we got to the hotel I had called to ask a question and he was rude on the phone as well. He had a very bad attitude and even though he didn’t know why we were staying there it was not a pleasant start to our stay. We were only staying there because we got evacuated from our house due to a fire and after a long and stressful day, being welcomed with rudeness made it worse. Never staying there again or recommending it

Needs updating. Could have been cleaner