Nice place to stay. The cleaning staff were amazing especially A young man call HADDAM he went the extra mile to make a line to hang my washed clothes I didn’t even ask for that was very thoughtful. Thank you HADDAM!The checking in was a bit not too great i checked in on a Saturday morning she didn't mention the different times the breakfast starts and ends week days and weekends. At breakfast there was a young lady called AYE very nice and respectful always smiling . The young man at the water, fresh juice and coffee area was very friendly. The classism there is ridiculous 🙏 others started being nice when they found out I was from America or American,and also a great tipper, the staffs who wouldn't acknowledge me before, all and more kept stopping at my table to ask if i was ok or make some type of conversation it was appalling. Overall it was a great place to stay near places to visit. I will definitely recommend.

Really pleased with the hotel. Great pool area and beach. Spacious room. Good breakfast. Would definitely stay again

Really pleased with the hotel. Great pool area and beach. Spacious room. Good breakfast. Would definitely stay again

I enjoyed my stay here. Beautiful property! Friendly and helpful staff. Breakfast was great and also enjoyed the happy hour. Great service. I will definitely go there again.

I enjoyed my stay here. Beautiful property! Friendly and helpful staff. Breakfast was great and also enjoyed the happy hour. Great service. I will definitely go there again.

Aging properly. Great location.

Aging properly. Great location.

The hotel has a great location. Access to the shopping malls and main areas are all near by.

Staff were friendly and professional, breakfast was excellent, room spacious and swimming pools very good. Location was fine as Abu Dhabi is spread out and taxis were cheap and plentiful.

Staff were friendly and professional, breakfast was excellent, room spacious and swimming pools very good. Location was fine as Abu Dhabi is spread out and taxis were cheap and plentiful.

Excellent hotel, good service and amenities. Room was spacious. Heated outdoor pool and. Marina to walk around.

Excellent hotel, good service and amenities. Room was spacious. Heated outdoor pool and. Marina to walk around.

Hotel is unique with some older charm/character. However it could feel outdated in some of the rooms and shower was tiny. Had a screeching noise in my room for hours. Hotel staff came and tried to fix it. After they couldn't they still wouldn't move me. Additionally, asked for a late checkout (1pm). Housekeeping was at the door by 1030 asking me if I was checking out. Normal checkout is 12 so that was very early even without late checkout. Their check-in and check-out process takes way longer than expected also. Even with a pre-booked pre-paid room was standing in line just waiting. Appears it's not electronic and receptionist is typing a lot of information. It is a great location with great views from the rooms and the room service food was good.

Hotel is unique with some older charm/character. However it could feel outdated in some of the rooms and shower was tiny. Had a screeching noise in my room for hours. Hotel staff came and tried to fix it. After they couldn't they still wouldn't move me. Additionally, asked for a late checkout (1pm). Housekeeping was at the door by 1030 asking me if I was checking out. Normal checkout is 12 so that was very early even without late checkout. Their check-in and check-out process takes way longer than expected also. Even with a pre-booked pre-paid room was standing in line just waiting. Appears it's not electronic and receptionist is typing a lot of information. It is a great location with great views from the rooms and the room service food was good.

Very nice, contemporary hotel with well-built rooms and walk-in showers. Nice views of the water from many rooms. Great private beach area with a great spa. Only complaint is with the gym. It has a good arrangement of equipment, including weightlifting equipment (my priority), but much of the equipment has rust on it and it makes you question the safety/maintenance and how frequently it's done on things like cables, pulleys, etc. Also, dumbbells only go up to 70lbs - would be nice to have heavier.

Very nice, contemporary hotel with well-built rooms and walk-in showers. Nice views of the water from many rooms. Great private beach area with a great spa. Only complaint is with the gym. It has a good arrangement of equipment, including weightlifting equipment (my priority), but much of the equipment has rust on it and it makes you question the safety/maintenance and how frequently it's done on things like cables, pulleys, etc. Also, dumbbells only go up to 70lbs - would be nice to have heavier.

nice room and wide.

nice room and wide.

Intercontinental is a great brand. I am a very frequent visitor and always loved my stays. But this hotel has 2 faces: services and people are on IHG level Good to great staff. But the accommodation has passed its shelf life; sleeping rooms, bath rooms and some public places are way below IC level. Some more explanation:The rooms - ours was on the Club floor - are in big need of complete renovation, there is too much silicone kit patchwork. Wear and tear is visible everywhere. Towels and bathrobes are sometimes torn and worn out. Bath room sink is too dirty(silicone again). Shower is not working properly. Wall plugs that are unstable. Telephone plug does not connect anymore to the phone etc etc. Here I stop. Small things but too many of them in this hotel. The whole hotel needs a revamp to bring it to the level of the great Intercontinental brand. I feel sorry for the well-trained , firendly and very attentive staff, but we will not come back in IC Abu Dhabi until it has been modernized

Intercontinental is a great brand. I am a very frequent visitor and always loved my stays. But this hotel has 2 faces: services and people are on IHG level Good to great staff. But the accommodation has passed its shelf life; sleeping rooms, bath rooms and some public places are way below IC level. Some more explanation:The rooms - ours was on the Club floor - are in big need of complete renovation, there is too much silicone kit patchwork. Wear and tear is visible everywhere. Towels and bathrobes are sometimes torn and worn out. Bath room sink is too dirty(silicone again). Shower is not working properly. Wall plugs that are unstable. Telephone plug does not connect anymore to the phone etc etc. Here I stop. Small things but too many of them in this hotel. The whole hotel needs a revamp to bring it to the level of the great Intercontinental brand. I feel sorry for the well-trained , firendly and very attentive staff, but we will not come back in IC Abu Dhabi until it has been modernized

This is not a property to make you go wow, but neither is the price for this type of hotel. It’s a really good, functional resort close to the heart of Abu Dhabi. We really enjoyed our stay here, we felt comfortable and looked after by the staff. The rooms are from a previous generation, however they are spacious and functional. Try and get the highest floor possible to try and minimise the street racing that was taking place, if you got some spare money, pay for a sea/marina view room which will solve that problem!

This is not a property to make you go wow, but neither is the price for this type of hotel. It’s a really good, functional resort close to the heart of Abu Dhabi. We really enjoyed our stay here, we felt comfortable and looked after by the staff. The rooms are from a previous generation, however they are spacious and functional. Try and get the highest floor possible to try and minimise the street racing that was taking place, if you got some spare money, pay for a sea/marina view room which will solve that problem!

Staff are excellent!!!

Staff are excellent!!!

Friendly and professional team and a great location. The team in reception, the concierge, the pool team, the restaurant team are all extremely professional and a credit to the hotel. The shared facilities including reception and the pools are good. The rooms could do with a bit of a refresh but are perfectly adequate. Very enjoyable winter break at this great location. Thank you.

Friendly and professional team and a great location. The team in reception, the concierge, the pool team, the restaurant team are all extremely professional and a credit to the hotel. The shared facilities including reception and the pools are good. The rooms could do with a bit of a refresh but are perfectly adequate. Very enjoyable winter break at this great location. Thank you.

You need to improve two things. 1. The lady welcomed us wasnt qualified speaking English properly. she is almost mumbling words and a bit hard to understand. The funny fact is I was born in Australia and a native speaker. 2. Someone called me in a room at 11:25, asking we are checking out or extend our stay. It is pretty rude calling directly in a room before noon and encouraged us to check out quick. This is pretty rude and funny

You need to improve two things. 1. The lady welcomed us wasnt qualified speaking English properly. she is almost mumbling words and a bit hard to understand. The funny fact is I was born in Australia and a native speaker. 2. Someone called me in a room at 11:25, asking we are checking out or extend our stay. It is pretty rude calling directly in a room before noon and encouraged us to check out quick. This is pretty rude and funny

Hotel Staff was excellent, specially the staff were there at the Business Lounge however hotel should focus more on the cleanliness as we found cockroaches inside the room underneath the bedside table

Hotel Staff was excellent, specially the staff were there at the Business Lounge however hotel should focus more on the cleanliness as we found cockroaches inside the room underneath the bedside table

This is a beautiful hotel with fantastic faciltiies. There are several gorgeous dining options. The pools are lovely and the beach is such a lovely space too. There are places to walk to around and about but it is too hot for this really and it is very easy and cheap to take a taxi. If you want the waterpark and Yas island nightlife then this hotel is a good half an hour taxi ride from Yas island. however, the location for us was perfect and we were happy to travel to Island on 2 occasions rather than stay out there. The staff were just brilliant at the Intercontinental and I felt a real sense of welcoming and family friendliness, nothing was ever too much for them! I would recommend that it is worth taking the all inclusive offer. Drinks and food are expensive and so the 'All inclusive' works really well and is excellent value. There are several fantastic hotels on site and I would really recommend these, otherwise it is a taxi drive to somewhere else to eat. However, if you do want to go out and about then the hotel are flexible with the all inclusive and we were able to take it on a day to day basis which is brilliant. Loved our stay here thank you!

Staff lack of professionalism, and the indigent reservation system