The staff here is amazing. They are always on top of things. I had the same group the entire weekend and was never disappointed. I will always come back to this specific hotel every Scottish Games in Pleasanton as I have the last 7 years. Always easy, fun, quiet and painless.

It was conveniently located to the BART and the propertywas well kept and really nice

AC was noisy and lots of road noise.

AC was noisy and lots of road noise.

Very nice location. Very safe

Very nice location. Very safe

Comfy bed with a quiet environment

Comfy bed with a quiet environment

Nice property but the pool is not that good Jacuzzi is not working right cold and charge more than the rate in Expedia. Never again👎

Nice property but the pool is not that good Jacuzzi is not working right cold and charge more than the rate in Expedia. Never again👎

Great facility. Located right off the freeway. Easy access. Helpful staff.

Great room, great stay, great buffet too by the way

Great room, great stay, great buffet too by the way

The property appeared to be experiencing a sold-out condition. There was some kind of soccer tournament going on, teams/kids were everywhere. Still, all hotel staff/team members with whom we came contact, whether in-person or over-the-phone, were very friendly, warm, and professional in both manner and tone. The room assigned was a comfortable size, 2 beds. However, the beds did not appear to have been freshly made to receive new guests. The linen appeared to have been straightened rather than changed as they were quite wrinkled beneath the comforter like the housekeeper was in a hurry and did not change the bedding rather, just made the bed. The foot plate on the in-room iron was dirty. It looked as if a past guest, or guests had melted something on it and was never cleaned off. Once alerted, with apologies the housekeeping dept. brought a brand-new iron to the room. The "closet" though trendy and stylish, was too narrow and small. Though clean, the towels were rough & hard and did not smell fresh and clean. The way the bathroom sink/countertop was designed created a mess when in use, as water pooled on the countertop around the area There isn't anywhere to hang towels after use in the bathroom. Breakfast which was included (eggs, toast, bacon, sausage, potatoes, fresh fruit, juice, etc.) in our stay was good. There was plenty, it was tasty and replenished quickly and regularly. The dining area was clean and tables turne d over quickly. The waitstaff was great!

The property appeared to be experiencing a sold-out condition. There was some kind of soccer tournament going on, teams/kids were everywhere. Still, all hotel staff/team members with whom we came contact, whether in-person or over-the-phone, were very friendly, warm, and professional in both manner and tone. The room assigned was a comfortable size, 2 beds. However, the beds did not appear to have been freshly made to receive new guests. The linen appeared to have been straightened rather than changed as they were quite wrinkled beneath the comforter like the housekeeper was in a hurry and did not change the bedding rather, just made the bed. The foot plate on the in-room iron was dirty. It looked as if a past guest, or guests had melted something on it and was never cleaned off. Once alerted, with apologies the housekeeping dept. brought a brand-new iron to the room. The "closet" though trendy and stylish, was too narrow and small. Though clean, the towels were rough & hard and did not smell fresh and clean. The way the bathroom sink/countertop was designed created a mess when in use, as water pooled on the countertop around the area There isn't anywhere to hang towels after use in the bathroom. Breakfast which was included (eggs, toast, bacon, sausage, potatoes, fresh fruit, juice, etc.) in our stay was good. There was plenty, it was tasty and replenished quickly and regularly. The dining area was clean and tables turne d over quickly. The waitstaff was great!

Excellent service

Excellent service

Nice and clean. Great pool area

Nice and clean. Great pool area

It was clean,safe and stuff very friendly

C

C

It was clean,safe and stuff very friendly

There was a power outage during our first night of the stay. The front desk was helpful with what they could do- giving free water bottles, flashlights and even an option to get a refund if you wanted to cancel your reservation. The outage lasted a couple hours and was intermittent during the early part of the night but the next day was fine. People took advantage of the pool. Downside is the thin walls. I could hear my neighbors talking and they weren’t even being loud. Breakfast was a nice option with hot and cold food as well as pastries. A bit pricy if you are paying but for a free breakfast for us, great deal.

There was a power outage during our first night of the stay. The front desk was helpful with what they could do- giving free water bottles, flashlights and even an option to get a refund if you wanted to cancel your reservation. The outage lasted a couple hours and was intermittent during the early part of the night but the next day was fine. People took advantage of the pool. Downside is the thin walls. I could hear my neighbors talking and they weren’t even being loud. Breakfast was a nice option with hot and cold food as well as pastries. A bit pricy if you are paying but for a free breakfast for us, great deal.

Very clean and quiet.

Very clean and quiet.

We discovered that there was only a shower. Our reservation was supposed to be shower tub combination. We wanted a tub acc s. So we need a compensation for this musrepre

We discovered that there was only a shower. Our reservation was supposed to be shower tub combination. We wanted a tub acc s. So we need a compensation for this musrepre

Great Service Great Hotel Great Safe Free Parking

Great Service Great Hotel Great Safe Free Parking

I experienced one of the most welcoming and friendliest check in process. I remember “Tea,” the front desk employee from my previous stay. And the very pleasant front desk employee who checked me and my wife in is named (I am not making this up) “Sugar”! So Tea and Sugar made our weekend staycation a delightful start. My wife and I have stayed in this hotel many times in the past several years when we visit her family in the area. Sugar assigned us a room with a very nice view of the pool and it made our weekend stay that much more enjoyable. We paid for a room with lounge access and we were pleasantly that the complimentary afternoon snacks now include hot appetizers. Breakfast buffet is always very enjoyable. We enjoyed the fried chicken wings from the restaurant. We are planning to come back with our 2 granddaughters when the weather gets warmer. They both enjoyed their previous stay at this hotel’s pool and restaurant last year.