1 night stay as working locally. Staff were all excellent, friendly but very professional. Room was clean, well equipped, quiet and comfortable but perhaps needing a little tlc, particularly the bathroom. Restaurant was well run, with good menu, meals (dinner and breakfast) were presented nicely and very enjoyable. Overall a good option, only niggle was additional charge to use the gym/spa (so didnt use!).

1 night stay as working locally. Staff were all excellent, friendly but very professional. Room was clean, well equipped, quiet and comfortable but perhaps needing a little tlc, particularly the bathroom. Restaurant was well run, with good menu, meals (dinner and breakfast) were presented nicely and very enjoyable. Overall a good option, only niggle was additional charge to use the gym/spa (so didnt use!).

What a fantastic stay. Warm welcome by reception, a post card in bedroom saying happy birthday. Clean spa facilities. Steam very hot which was really nice. A robe was in wardrobe, however another one wasn’t in there so we asked reception and someone bought us one up very fast. Breakfast tasty. Bed comfortable. Quiet hotel room with no noise. Chocolate and tea/coffee in room. We loved it here and can honestly not fault one part of it. We also had great communication with staff prior to stay to remind us of any hidden fees etc for spa if we haven’t yet booked it which we already did. Thank you !!

What a fantastic stay. Warm welcome by reception, a post card in bedroom saying happy birthday. Clean spa facilities. Steam very hot which was really nice. A robe was in wardrobe, however another one wasn’t in there so we asked reception and someone bought us one up very fast. Breakfast tasty. Bed comfortable. Quiet hotel room with no noise. Chocolate and tea/coffee in room. We loved it here and can honestly not fault one part of it. We also had great communication with staff prior to stay to remind us of any hidden fees etc for spa if we haven’t yet booked it which we already did. Thank you !!

Great place to stay with an amazing pool and amazing breakfast!

Great place to stay with an amazing pool and amazing breakfast!

Best hotel around The Wave Bristol. The only downside is that the kitchen closes at 8:45pm, so watch out if you were to surf evening waves (e.g.: 7pm session) as you may not be back at the hotel in time

Best hotel around The Wave Bristol. The only downside is that the kitchen closes at 8:45pm, so watch out if you were to surf evening waves (e.g.: 7pm session) as you may not be back at the hotel in time

Really enjoyed our night here. There was a queue for check in on arrival but it was made better by a complimentary glass of fizz and juice for the children! Pool itself was wonderful aside from the ridiculously rowdy group who spoilt it for us. Kit in the room was ok although we had no bathrobes as promised. Breakfast really great. Buffet cereal, pastries, fruit, juice. Then hot good cooked to order and served at the table. Would definitely stay again. Thank you!

Really enjoyed our night here. There was a queue for check in on arrival but it was made better by a complimentary glass of fizz and juice for the children! Pool itself was wonderful aside from the ridiculously rowdy group who spoilt it for us. Kit in the room was ok although we had no bathrobes as promised. Breakfast really great. Buffet cereal, pastries, fruit, juice. Then hot good cooked to order and served at the table. Would definitely stay again. Thank you!

The hotel overall was very nice, clean, good facilities, and the rooms spacious. Staff were mostly very friendly. The food and drinks were of good quality, but ridiculously overpriced. I understand there are overheads to making a portion of chips and a half pint of draft cola, but £9.00 is going too far. I hear the alcoholic drinks were even more ludicrous. A couple of other points to mention, there was no wheelchair access to the main bar area that any of us could find. I had thought this was a requirement for hospitality nowadays? Also, some of your staff may require a little "retraining" in customer relations, and complaining to your guests about prams being in the main area, when you are hosting an event that will have prams in attendance is not good. I understand that they should not be blocking access areas, but instead of just walking past and stating clearly that they had to be moved, perhaps, suggest "where" they should be moved to, and offer some assistance, instead of us having to faff about and find another spot ourselves.

The hotel overall was very nice, clean, good facilities, and the rooms spacious. Staff were mostly very friendly. The food and drinks were of good quality, but ridiculously overpriced. I understand there are overheads to making a portion of chips and a half pint of draft cola, but £9.00 is going too far. I hear the alcoholic drinks were even more ludicrous. A couple of other points to mention, there was no wheelchair access to the main bar area that any of us could find. I had thought this was a requirement for hospitality nowadays? Also, some of your staff may require a little "retraining" in customer relations, and complaining to your guests about prams being in the main area, when you are hosting an event that will have prams in attendance is not good. I understand that they should not be blocking access areas, but instead of just walking past and stating clearly that they had to be moved, perhaps, suggest "where" they should be moved to, and offer some assistance, instead of us having to faff about and find another spot ourselves.

Really nice hotel, spa was fab with nice relaxing outdoor area by pond. Very comfortable beds! Will return.

Really nice hotel, spa was fab with nice relaxing outdoor area by pond. Very comfortable beds! Will return.

Check-in was achingly slow - a big queue with only one person on the desk. Room felt a bit old, like its best days were past it. Particularly irritating was being asked to pay £15 for gym access - a first as a hotel guest - only to encounter a gym that was poorly provisioned in respect of free weights (no barbells, some normal dumbbell weights missing). Food was good, and overall the staff were friendly and helpful. Although, adding to the air of eccentricity, there was an insistence of advance booking for breakfast - which, given that I was one of about three patrons sitting in a massive space, rather felt like overkill. All in all…mixed.

Check-in was achingly slow - a big queue with only one person on the desk. Room felt a bit old, like its best days were past it. Particularly irritating was being asked to pay £15 for gym access - a first as a hotel guest - only to encounter a gym that was poorly provisioned in respect of free weights (no barbells, some normal dumbbell weights missing). Food was good, and overall the staff were friendly and helpful. Although, adding to the air of eccentricity, there was an insistence of advance booking for breakfast - which, given that I was one of about three patrons sitting in a massive space, rather felt like overkill. All in all…mixed.

First impressions are made when you enter a hotel starting with the Reception Staff and both myself and my friend where involved in Hotel Management. So maybe more critical in some areas but The Aztec Hotel was indeed impressive in all areas. The only thing that l was alittle put out over was l wasnt told on check in or during our stay that my Payment for our treatments hadnd gone through due to technical issues with computers.Maybe l could of avoided my embarrassment infront of my friend. Otherwise a great experience infact my daughter and l are coming to stay in September for my birthday

First impressions are made when you enter a hotel starting with the Reception Staff and both myself and my friend where involved in Hotel Management. So maybe more critical in some areas but The Aztec Hotel was indeed impressive in all areas. The only thing that l was alittle put out over was l wasnt told on check in or during our stay that my Payment for our treatments hadnd gone through due to technical issues with computers.Maybe l could of avoided my embarrassment infront of my friend. Otherwise a great experience infact my daughter and l are coming to stay in September for my birthday

Comfortable and cozy environment, with nice staff

Comfortable and cozy environment, with nice staff

Excellent

Excellent

Lovely hotel, great location for Bristol. Staff were great, rooms lovely, free parking as it was a weekend. Spa was stunning but £15pp charge for 1 night is very steep.

Lovely hotel, great location for Bristol. Staff were great, rooms lovely, free parking as it was a weekend. Spa was stunning but £15pp charge for 1 night is very steep.

I'll start by saying all staff we encountered were exceptional and a credit to the venue. However, we paid a lot of money for our stay and the room/sleep quality did not reflect the high price tag and high star rating. The room was a good size but our "double" was actually two singles put together so you could feel the annoying join/gap in between. Whilst earplugs were provided (nice touch!) it was still very loud, you could hear entire conversations and I was woken up in the morning by someone in the next room using the hairdryer! I am very light sensitive so the light that came in from the surrounding edges of the window disturbed my sleep. Didn't have time to use the spa facilities but they looked lovely. Restaurant had a lovely ambience in the evening and food was good quality but felt the service charge was unnecessary considering there was only two of us and we were hardly demanding! My husband found it strange that the hotel is owned by a brewery yet they had ran out of all the draught beers. Would return for a spa day or afternoon tea etc but not to spend a night as sleep quality was too poor.

I'll start by saying all staff we encountered were exceptional and a credit to the venue. However, we paid a lot of money for our stay and the room/sleep quality did not reflect the high price tag and high star rating. The room was a good size but our "double" was actually two singles put together so you could feel the annoying join/gap in between. Whilst earplugs were provided (nice touch!) it was still very loud, you could hear entire conversations and I was woken up in the morning by someone in the next room using the hairdryer! I am very light sensitive so the light that came in from the surrounding edges of the window disturbed my sleep. Didn't have time to use the spa facilities but they looked lovely. Restaurant had a lovely ambience in the evening and food was good quality but felt the service charge was unnecessary considering there was only two of us and we were hardly demanding! My husband found it strange that the hotel is owned by a brewery yet they had ran out of all the draught beers. Would return for a spa day or afternoon tea etc but not to spend a night as sleep quality was too poor.

Breakfast was great.

Breakfast was great.

When I arrived we were notified that spa is not included as we booked through a third party even though we paid full price. If you want spa included, book directly on their website. Once we checked in we went to our room and found hairs in the bathtub and on the bed sheets. Apart from that everything else was ok.

When I arrived we were notified that spa is not included as we booked through a third party even though we paid full price. If you want spa included, book directly on their website. Once we checked in we went to our room and found hairs in the bathtub and on the bed sheets. Apart from that everything else was ok.

Lovely hotel and very friendly staff. Nice touches in the room too with mugs and takeaway cups. Treat for the kids and even the dog had a bed waiting for him!

Lovely hotel, great location & service !