Professional and welcoming staff. Nice hotel with good basic amenities. Food was excellent

Professional and welcoming staff. Nice hotel with good basic amenities. Food was excellent

A nice welcome and great service

A nice welcome and great service

Very nice place, the staff was very friendly and helpful. Room was clean and big enough for three people. Morning breakfast was wonderful.

Very nice place, the staff was very friendly and helpful. Room was clean and big enough for three people. Morning breakfast was wonderful.

Bathroom was kinda dirty. Floor needed swept. Pretty typical European hotel. Super smal. Bed was hard. Not enough pillows. Overall decent place.

Bathroom was kinda dirty. Floor needed swept. Pretty typical European hotel. Super smal. Bed was hard. Not enough pillows. Overall decent place.

Enjoyed the stay apart from one morning we had no water. whole area was affected, water was sorted very quickly. Breakfast was lovely, transport was a five minute walk. staff very friendly. Would stay again.

Enjoyed the stay apart from one morning we had no water. whole area was affected, water was sorted very quickly. Breakfast was lovely, transport was a five minute walk. staff very friendly. Would stay again.

As always no issues. Great staff and amazing breakfast. Will be back again for sure

As always no issues. Great staff and amazing breakfast. Will be back again for sure

Slow and bad service at the front desk. 3 people were there but would not take care of us!

Slow and bad service at the front desk. 3 people were there but would not take care of us!

Good hotel - stayed 2 nights, close enough to centre and to get to Tilburg. Breakfast is good. Nice area around the hotel for walks.

Good hotel - stayed 2 nights, close enough to centre and to get to Tilburg. Breakfast is good. Nice area around the hotel for walks.

Excellent welcome by friendly staff. Nice sized room. Comfortable beds. Breakfast was good.

Excellent welcome by friendly staff. Nice sized room. Comfortable beds. Breakfast was good.

Top hotel

Top hotel

Generic standard hotel, nothing special.

Generic standard hotel, nothing special.

Green and quiet location, efficient and polite staff, good facilities and breakfast. Recommended

Green and quiet location, efficient and polite staff, good facilities and breakfast. Recommended

Their computer system was being "upgraded" the night I arrived and caused several subsequent problems. At the end of the following day my room key didn't work and the receptionist had to re-enter all my details into their system to provide me with a functioning e-key. Meanwhile my room had not been serviced that day. Not a major issue but irritating. At checkout I was being charged for car parking when I had confirmed at check-in that I did not have a car. Also local taxes were being charged when I had already paid for that at check-in and, I believe, had already been charged by Expedia for that element of my stay. The receptionist was lovely and tried to make a repayment but the system prevented her doing so. She noted my card number and promised to make the repayment after talking to her IT team. I received a request via Expedia for my card details and asked for assurance that this was a safe method of providing these details. I received further contact from the hotel asking me to call them to effect the repayment by phone. I was in transit and have not yet done so. The staff team were all wonderful and were clearly embarrassed by the IT issues. I strongly commend them but Novotel should be able to do better than this!

Their computer system was being "upgraded" the night I arrived and caused several subsequent problems. At the end of the following day my room key didn't work and the receptionist had to re-enter all my details into their system to provide me with a functioning e-key. Meanwhile my room had not been serviced that day. Not a major issue but irritating. At checkout I was being charged for car parking when I had confirmed at check-in that I did not have a car. Also local taxes were being charged when I had already paid for that at check-in and, I believe, had already been charged by Expedia for that element of my stay. The receptionist was lovely and tried to make a repayment but the system prevented her doing so. She noted my card number and promised to make the repayment after talking to her IT team. I received a request via Expedia for my card details and asked for assurance that this was a safe method of providing these details. I received further contact from the hotel asking me to call them to effect the repayment by phone. I was in transit and have not yet done so. The staff team were all wonderful and were clearly embarrassed by the IT issues. I strongly commend them but Novotel should be able to do better than this!

Very clean, comfortable and executive. Just the job.

Very clean, comfortable and executive. Just the job.

I booked free parking on expedia but the staff said we have to pay, the booking record seems do not match with each other.

I booked free parking on expedia but the staff said we have to pay, the booking record seems do not match with each other.

The hotel is adequate with friendly staff. The property is a little tired. The restaurant was closed so ate in the bar. The food was expensive for the quality. The drinks were good but a ridiculous price (€8.50 for 33cls). However they offered an excellent breakfast 😀. I guess it’s a sign of the times!

The hotel is adequate with friendly staff. The property is a little tired. The restaurant was closed so ate in the bar. The food was expensive for the quality. The drinks were good but a ridiculous price (€8.50 for 33cls). However they offered an excellent breakfast 😀. I guess it’s a sign of the times!