Very nice room and views.

Very nice room and views.

Let me start off by saying that the staff that works the beach area and bar area upstairs is phenomenal and they are running a tight ship however, the front desk and interior the rooms need some help. They did go through a new renovation but my room air-conditioning wasn’t work when I checked in, and the ceiling was peeling off in both rooms that. I also felt like for a resort stay even though it’s the middle of the summer the staff was not appropriately matched for service.

Let me start off by saying that the staff that works the beach area and bar area upstairs is phenomenal and they are running a tight ship however, the front desk and interior the rooms need some help. They did go through a new renovation but my room air-conditioning wasn’t work when I checked in, and the ceiling was peeling off in both rooms that. I also felt like for a resort stay even though it’s the middle of the summer the staff was not appropriately matched for service.

Very good overall!!

Very good overall!!

My fiancé recently opened a business in Palm Beach area and i went med to explore the hotels. I said this was in Palm Beach reasonably priced at $405 per night and we went to dinner at Buccan which i did enjoy. After dinner we headed to the hotel for our stay and before booking we said let’s just do 1 night to see if the hotel was worth it or go back to another one we were staying at in West Palm. So let’s say … 1. Arriving at 11:15pm no valet… understandable it’s late 2. before getting to our room he said let me know if the room is clean or if you want me to change it. I said why would your book me a bad room? I would change it now .. he said no it’s open so it’s clean just making sure. I said ok 3. Get to the room it’s smells me thinking maybe they just put the AC on. 4. I always book a room with a balcony. nope no balcony. I called 2x at the front desk no response so i went downstairs 5. I told him i booked a room with a balcony he argued and said no i didn’t. Then i showed him my reservation and he said oh we don’t have room with pool view with balcony. I said well i paid extra for it. can you get me a room with a balcony 5. Gives me a room with side ocean view with balcony and says it’s a favor for you i won’t charge you the extra. I said what extra i paid for a balcony and I’m just sleeping - I’m only enjoying 3 hours as check out is at 11am. (Horrible) 6. I slept - came in the morning and walk around the area around 8am. Went to the gym the elliptical didn’t work.

My fiancé recently opened a business in Palm Beach area and i went med to explore the hotels. I said this was in Palm Beach reasonably priced at $405 per night and we went to dinner at Buccan which i did enjoy. After dinner we headed to the hotel for our stay and before booking we said let’s just do 1 night to see if the hotel was worth it or go back to another one we were staying at in West Palm. So let’s say … 1. Arriving at 11:15pm no valet… understandable it’s late 2. before getting to our room he said let me know if the room is clean or if you want me to change it. I said why would your book me a bad room? I would change it now .. he said no it’s open so it’s clean just making sure. I said ok 3. Get to the room it’s smells me thinking maybe they just put the AC on. 4. I always book a room with a balcony. nope no balcony. I called 2x at the front desk no response so i went downstairs 5. I told him i booked a room with a balcony he argued and said no i didn’t. Then i showed him my reservation and he said oh we don’t have room with pool view with balcony. I said well i paid extra for it. can you get me a room with a balcony 5. Gives me a room with side ocean view with balcony and says it’s a favor for you i won’t charge you the extra. I said what extra i paid for a balcony and I’m just sleeping - I’m only enjoying 3 hours as check out is at 11am. (Horrible) 6. I slept - came in the morning and walk around the area around 8am. Went to the gym the elliptical didn’t work.

Really great property for the $$. Very clean and reasonably priced. Great staff

Really great property for the $$. Very clean and reasonably priced. Great staff

Had a great birthday get away!

Had a great birthday get away!

I remember coming here a few years ago and thinking how great this place is. Fast forward to today, it is a completely different hotel. Basically lipstick on a pig. We had issues the moment we checked in. As we walked into the hotel the air was very thick and humid. Turns out they were having AC issues because of some “renovations”. The person at the front desk took my CC for incidentals and had to cancel everything because he accidentally put in HIS name into my reservation. He told me to come back in the morning to take care of it with his manager. So he gave us the keys and when we walked into our room, we immediately noticed the AC leaking water. There were dust bunnies and stains on the ground, and stains in the bathroom wall. I’m skeptical at this point and pulled back the sheets. More dust bunnies. I walked downstairs to let the front desk guy what we experienced. He said he would check if another room was available and he would personally go into the room to check it out. He checked out THREE ROOMS before he found a suitable one. At this point it’s getting close to midnight and we were so tired after delayed flights that we just wanted to lay down. This room was decent enough so we stayed. But the following day when I walked into the shower THERE WAS A FREAKING ROACH!!! Pool and area were also dirty, towels and trash everywhere. No one was manning the area. Plus we spoke with other guests and they told us that their rooms were also dirty. They moved 3 times.

I remember coming here a few years ago and thinking how great this place is. Fast forward to today, it is a completely different hotel. Basically lipstick on a pig. We had issues the moment we checked in. As we walked into the hotel the air was very thick and humid. Turns out they were having AC issues because of some “renovations”. The person at the front desk took my CC for incidentals and had to cancel everything because he accidentally put in HIS name into my reservation. He told me to come back in the morning to take care of it with his manager. So he gave us the keys and when we walked into our room, we immediately noticed the AC leaking water. There were dust bunnies and stains on the ground, and stains in the bathroom wall. I’m skeptical at this point and pulled back the sheets. More dust bunnies. I walked downstairs to let the front desk guy what we experienced. He said he would check if another room was available and he would personally go into the room to check it out. He checked out THREE ROOMS before he found a suitable one. At this point it’s getting close to midnight and we were so tired after delayed flights that we just wanted to lay down. This room was decent enough so we stayed. But the following day when I walked into the shower THERE WAS A FREAKING ROACH!!! Pool and area were also dirty, towels and trash everywhere. No one was manning the area. Plus we spoke with other guests and they told us that their rooms were also dirty. They moved 3 times.

We had a beautiful weekend away here. We loved the spa and beach access.

Excellent

We had a beautiful weekend away here. We loved the spa and beach access.

Excellent

Perfect spot on the beach as advertised. Excellent food options, spacious renovated rooms, terrific pool, hot tub, service.

Perfect spot on the beach as advertised. Excellent food options, spacious renovated rooms, terrific pool, hot tub, service.

Tidelines is beautiful. Pool and beach are great. Room was spacious and well appointed. Close by to golf course other restaurants and is walkable to other nearby properties. Ocean view is breathtaking. Staff seemed very busy when I arrived. Seemed a little understaffed at the time; however after I left the property and I had an issue with leaving something behind, they went above and beyond to ensure that it was shipped to me at home. Would definitely stay again.

Tidelines is beautiful. Pool and beach are great. Room was spacious and well appointed. Close by to golf course other restaurants and is walkable to other nearby properties. Ocean view is breathtaking. Staff seemed very busy when I arrived. Seemed a little understaffed at the time; however after I left the property and I had an issue with leaving something behind, they went above and beyond to ensure that it was shipped to me at home. Would definitely stay again.

I have been touring the state of Florida for 15 days with my family (wife and 7-month-old daughter) and I wanted to end with a pleasant stay in Miami, where some friends recommended this place to me. The reason for my email is to express my disagreement with the Hotel for the service provided today on the morning of May 27. I extended my stay for 2 more nights with the idea also of changing to a new room with an ocean view. I went down to talk to the lady at the reception to tell her that today I had to change rooms because I extended my stay for 2 nights and she told me not to worry that I should wait in my room to make the change. I waited until 3:00 p.m. in the morning and no one came to change the room. I also made a complaint because the coffee machine was not working and he told me again not to worry that someone would come to change the coffee machine. I went down again to say that no one came to change my machine, that they have not changed my room and it was no longer pleasant for me or my family. He assigned me room 506, and told me to wait in the room again and that someone would come again to help me with my bags. Again, no one arrived, I made the change myself and went to verify that it was the room corresponding to what I had already paid. I arrived at room 506 and it was not what I had paid for, and I had already told the lady that it was with Balcony, King Size, with Ocean View. I came down very upset and told him that the room did not have the characte

I have been touring the state of Florida for 15 days with my family (wife and 7-month-old daughter) and I wanted to end with a pleasant stay in Miami, where some friends recommended this place to me. The reason for my email is to express my disagreement with the Hotel for the service provided today on the morning of May 27. I extended my stay for 2 more nights with the idea also of changing to a new room with an ocean view. I went down to talk to the lady at the reception to tell her that today I had to change rooms because I extended my stay for 2 nights and she told me not to worry that I should wait in my room to make the change. I waited until 3:00 p.m. in the morning and no one came to change the room. I also made a complaint because the coffee machine was not working and he told me again not to worry that someone would come to change the coffee machine. I went down again to say that no one came to change my machine, that they have not changed my room and it was no longer pleasant for me or my family. He assigned me room 506, and told me to wait in the room again and that someone would come again to help me with my bags. Again, no one arrived, I made the change myself and went to verify that it was the room corresponding to what I had already paid. I arrived at room 506 and it was not what I had paid for, and I had already told the lady that it was with Balcony, King Size, with Ocean View. I came down very upset and told him that the room did not have the characte

We had a great time everything was good

We had a great time everything was good

Great

Great

This is a beautiful property right on the beach, next to the Four Seasons. Our balcony had an ocean view. The room was recently renovated, and very comfortable. The front desk and restaurant service was excellent. Walking distance to Benny’s on the Beach, a must restaurant. I don’t know why they have a valet, the parking lot is close and free, and the valets didn’t look up from their phones. No ice machines, and they couldn’t fulfill my request for extra pillows. But still an exceptional value for the area.

This is a beautiful property right on the beach, next to the Four Seasons. Our balcony had an ocean view. The room was recently renovated, and very comfortable. The front desk and restaurant service was excellent. Walking distance to Benny’s on the Beach, a must restaurant. I don’t know why they have a valet, the parking lot is close and free, and the valets didn’t look up from their phones. No ice machines, and they couldn’t fulfill my request for extra pillows. But still an exceptional value for the area.

Very nice, would stay here again

Very nice, would stay here again