Nice room we had supper in the bar and breakfast in the restaurant the next morning nice stay except the bedroom wasn't warm couldn't adjust the heating reception said they could adjust it manually but it made no difference. The rest of the hotel was warm

Good stay and excellent spa treatments.

Good stay and excellent spa treatments.

Lots of lovely touches in the room, seems to have upped its game a little since last stay

Lots of lovely touches in the room, seems to have upped its game a little since last stay

Excellent

Excellent

Room amazing and loads of room Very clean Coffee maker and tea facilities Will stay again Only negatives - room wasnt ready when we arrived at 5 but we were offered a round of complimentary drinks

Room amazing and loads of room Very clean Coffee maker and tea facilities Will stay again Only negatives - room wasnt ready when we arrived at 5 but we were offered a round of complimentary drinks

Lovely! We would return

Lovely! We would return

We had a lovely stay at the hotel. Would definitely come back again...

We had a lovely stay at the hotel. Would definitely come back again...

It took an ice age to get us checked in. Then, a couple of hours after we'd checked in, a staff member tried to open our room and insert another couple! I mean, honestly. We had checked into a room, why did your software think that room was empty?! An awful experience.

Great property , great price with a great view of the area. Close to shopping and restaurants

Great property , great price with a great view of the area. Close to shopping and restaurants

It took an ice age to get us checked in. Then, a couple of hours after we'd checked in, a staff member tried to open our room and insert another couple! I mean, honestly. We had checked into a room, why did your software think that room was empty?! An awful experience.

Lovely hotel rooms have obviously recently been refurbished but real shame that we had a lovely clean bathroom with a very yellow stained toilet seat ! It’s the little details that matter

Lovely hotel rooms have obviously recently been refurbished but real shame that we had a lovely clean bathroom with a very yellow stained toilet seat ! It’s the little details that matter

Great location for an overnight before our cruise. The Concierge was beyond exceptional making suree everyone had morning transportation to the port. Definitely would stay again.

Great location for an overnight before our cruise. The Concierge was beyond exceptional making suree everyone had morning transportation to the port. Definitely would stay again.

We were disappointed as we were given a room for somebody with disabilities as the bathroom was fully fitted with disabled facilities low sink, large high toilet and bath with a seat so we weren’t able to lay back and relax. We were told at reception that this was a hotels.com decision and you had requested this on the booking.. We have stayed there a number of previous occasions and always booked a standard double room and never been given a room like this. We were very disappointed in our stay.

We were disappointed as we were given a room for somebody with disabilities as the bathroom was fully fitted with disabled facilities low sink, large high toilet and bath with a seat so we weren’t able to lay back and relax. We were told at reception that this was a hotels.com decision and you had requested this on the booking.. We have stayed there a number of previous occasions and always booked a standard double room and never been given a room like this. We were very disappointed in our stay.

Staff was wonderful

Staff was wonderful

Great location, parking next door , Smart public rooms! Our room nicely furnished However wardrobe was a bit DIY . Bathroom needs updating No safe in room .

Great location, parking next door , Smart public rooms! Our room nicely furnished However wardrobe was a bit DIY . Bathroom needs updating No safe in room .

Every thing was good

Every thing was good

The hotels reception staff and the room itself was amazing, albeit when using the glass lift, areas of the hotel seriously need cleaning. As it was a special occasion (hubby's milestone birthday), we'd book to dine in the Marco Pierre White Steakhouse Bar & Grill which we were exceptionally disappointed in and certainly WOULDN'T recommend dining in there. Not only had they run out of fillet steak (first quarter of the menu), then we heard they'd run out of sirloin steak when another couple came to order - this is meant to be a steakhouse. The sirloin I was served had been overcooked and was chewy and we would have had a better meal from the other hotels less expensive Bistro or the nearby pub. The waiting staff could also learn how to lay a table and I had to go to three tables to find a full salt cellar ! I don't know how they hold onto this franchise as I certainly wouldn't book to dine at another one? We ate out the second night.

Check in was fast and easy. Room keys would not work and had to get them re-programmed (believe others had the same issue). The room is spacious with great hot water & water pressure. We got drinks & food in Leo’s. Service was exceptionally slow. After waiting at a table for about 15 minutes had to ask at the bar for table service. It was still slow our entire visit. Check out by email was easy & convenient.

Check in was fast and easy. Room keys would not work and had to get them re-programmed (believe others had the same issue). The room is spacious with great hot water & water pressure. We got drinks & food in Leo’s. Service was exceptionally slow. After waiting at a table for about 15 minutes had to ask at the bar for table service. It was still slow our entire visit. Check out by email was easy & convenient.