Found check-in to be longer than usual. Either system was slow or front desk person was new. Also no phone in the room

Found check-in to be longer than usual. Either system was slow or front desk person was new. Also no phone in the room

We have stayed here before and as always the room is pleasant, the breakfast OK and the coffee is hot. Only problem this trip the desk clerk and some gentleman another employee were carrying on a converstaion outside our room at 4 am making sleep very difficult. They stopped about 6 am.

We have stayed here before and as always the room is pleasant, the breakfast OK and the coffee is hot. Only problem this trip the desk clerk and some gentleman another employee were carrying on a converstaion outside our room at 4 am making sleep very difficult. They stopped about 6 am.

The stay was fine. Breakfast was ok. Need to extend breakfast hours a little bit later. AC was leaking and carpet was damp in the room.

Safe neighbourhood.

Room was very nice and clean and staff was super friendly

Safe neighbourhood.

Room was very nice and clean and staff was super friendly

The door to the room needed to be shaved down and would not close on its own The faucet to room 325 was backward, hot was cold and cold was hot The tub faucet was loose and felt like it would come apart Room service was every other day and we went for 3 days without it until I complained The staff were very nice and the house keepers tried to make amends Would not stay there again though.

The door to the room needed to be shaved down and would not close on its own The faucet to room 325 was backward, hot was cold and cold was hot The tub faucet was loose and felt like it would come apart Room service was every other day and we went for 3 days without it until I complained The staff were very nice and the house keepers tried to make amends Would not stay there again though.

Service, clean

Service, clean

I was put in a handicap room which is ok considering I checked in late. However the floor was soak and wet which caused the room to have a odor. There also was no phone to call the front desk.

I was put in a handicap room which is ok considering I checked in late. However the floor was soak and wet which caused the room to have a odor. There also was no phone to call the front desk.

Comforter was visibly dirty. Shade curtain had something orange splashed all over it. The hotel and room smelled musty and made you feel damp. The hallway floor was also wet so every time we walked into our room we tracked wet footprints in. The staff and the breakfast were great though.

Comforter was visibly dirty. Shade curtain had something orange splashed all over it. The hotel and room smelled musty and made you feel damp. The hallway floor was also wet so every time we walked into our room we tracked wet footprints in. The staff and the breakfast were great though.

The front desk personnel were nice and welcoming but seemed unsupported and understaffed as it was booked to capacity. Our stay was unsatisfactory, particularly for this part of Birmingham. The hotel was run down (eg our shower floor was peeling) and the lobby felt stuffy, like there was no air and a faint cigarette smell. One of our rooms had a broken A/C that was loud to the point they couldn't sleep, and in another room the A/C was moldy. We had one thin bath towel in a king room. Beds were comfortable and considering the busyness this week, staff were accommodating. I prefer to leave positive reviews but the whole experience was un-Hampton like and I wouldn't stay here again.

The front desk personnel were nice and welcoming but seemed unsupported and understaffed as it was booked to capacity. Our stay was unsatisfactory, particularly for this part of Birmingham. The hotel was run down (eg our shower floor was peeling) and the lobby felt stuffy, like there was no air and a faint cigarette smell. One of our rooms had a broken A/C that was loud to the point they couldn't sleep, and in another room the A/C was moldy. We had one thin bath towel in a king room. Beds were comfortable and considering the busyness this week, staff were accommodating. I prefer to leave positive reviews but the whole experience was un-Hampton like and I wouldn't stay here again.

Left this hotel due to lack of humidity control in the room after 2 days. High volume made it feel impersonal although dest attendant was really nice.

Left this hotel due to lack of humidity control in the room after 2 days. High volume made it feel impersonal although dest attendant was really nice.

Good experience

Good experience

I was set to be charged for pets I didn’t have & the room was musty & linens damp.

I was set to be charged for pets I didn’t have & the room was musty & linens damp.

All good

All good

Front desk personnel were fantastic and homemade cookies in the evening was a nice touch.

Front desk personnel were fantastic and homemade cookies in the evening was a nice touch.

The front desk gave us a key to someone else’s room who happen to have 3 dogs. We opened the door to growling and barking! When we went back to the front desk to let her know, her response was “oh really?”. No apology, nothing. Also, breakfast was pretty much bare! Very disappointed and not worth what we paid.

The front desk gave us a key to someone else’s room who happen to have 3 dogs. We opened the door to growling and barking! When we went back to the front desk to let her know, her response was “oh really?”. No apology, nothing. Also, breakfast was pretty much bare! Very disappointed and not worth what we paid.

Upon check in the staff member was extremely rude. She told me I had to pay even tho I had prepaid for my room on June 19. Once we got to our room it was not the room I had booked. I booked two queen and got a king with a sleeper sofa. When I asked the lady about it she told me that is what I booked even tho I was showing her otherwise. She told me to go find another hotel if I didn’t like it. The room had a terrible smell or mildew, the carpet was wet in several spots, the shower was dirty. While sitting in our room another person entered our room with a key. The lady at front desk had given her a key as if it was double booked. I was never actually charged the payment she demanded so I’m thinking she got two customers mixed up. The problem was that she was not willing to investigate the issue at all, even tho it was her fault. Issues aside the hotel is nice but that one staff member was absolutely terrible. The lady that was there Saturday morning was extremely nice and appalled but what took place Friday night.